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Manager Customer Onboarding Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

AssetWatch, Inc.

AR & Collections Manager

Dublin, OH · On-site

New Customer Onboarding & Credit * Own the AR onboarding workflow for all new customers: credit ... Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring ...

Trimble

Manager, Customer Master Platform

Dayton, OH · On-site +1

$141K/yr

Lead the design and implementation of robust integrations between the MDM platform and upstream source systems (CRM, ERP, ecommerce, onboarding systems) as well as downstream consumer systems ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Manage customer onboarding and customer master data updates in coordination with eCommerce systems * Assist in content updates to local company websites as well as launch of new websites * Support ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Manage customer onboarding and customer master data updates in coordination with eCommerce systems * Assist in content updates to local company websites as well as launch of new websites * Support ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Manage customer onboarding and customer master data updates in coordination with eCommerce systems * Assist in content updates to local company websites as well as launch of new websites * Support ...

Tata Consultancy Service Limited

Team Lead

Milford, OH · On-site

$60K - $85K/yr

Collaboration with support teams like Training/Quality/WFM. • Team Leadership & People Management • Customer Onboarding & Activation Oversight • Adoption & Proactive Risk Management • ...

New

Belcan

Onboarding Specialist

Cincinnati, OH

$23 - $26/hr

Manage end-to-end onboarding activities for new hires. * Coordinate customer-specific onboarding requirements, including testing and certifications. * Resolve onboarding issues by working with ...

Belcan

Onboarding Specialist

Cincinnati, OH · On-site

$23 - $26/hr

Manage end-to-end onboarding activities for new hires. * Coordinate customer-specific onboarding requirements, including testing and certifications. * Resolve onboarding issues by working with ...

Maersk

Conversion - Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management ...

TQL

Onboarding Specialist

Cincinnati, OH · On-site

A customer-focused mindset with a passion for creating exceptional onboarding experience * Ability to manage multiple priorities in a fast-paced, collaborative environment Employment visa sponsorship ...

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All JobsCustomer Onboarding JobsManager Customer Onboarding JobsManager Customer Onboarding Jobs in Ohio

Manager Customer Onboarding information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do manager customer onboarding jobs pay per year?

As of Sep 7, 2026, the average yearly pay for manager customer onboarding in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What does a manager customer onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.

What are the key skills and qualifications needed to thrive as a manager customer onboarding?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What are some common challenges faced by a manager customer onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

How much do Manager Customer Onboarding make in the US?

The average salary for a Manager Customer Onboarding in the US is approximately $70,000 to $100,000 per year, depending on experience, industry, and location. Managers in this role typically oversee onboarding processes, coordinate with cross-functional teams, and may require skills in customer relationship management and onboarding tools.

What are the most commonly searched types of Customer Onboarding jobs in Ohio?

The most popular types of Customer Onboarding jobs in Ohio are:

What are popular job titles related to Manager Customer Onboarding jobs in Ohio?

For Manager Customer Onboarding jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manager Customer Onboarding jobs in Ohio look for?

The top searched job categories for Manager Customer Onboarding jobs in Ohio are:

What cities in Ohio are hiring for Manager Customer Onboarding jobs?

Cities in Ohio with the most Manager Customer Onboarding job openings:

Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Onboarding Specialist

BrightEdge

Cleveland, OH • On-site

$47K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.
**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.
How you'll spend your time:
  • Delivering onboarding trainings and materials
  • Ensuring platform adoption
  • Timely scheduling and delivery of onboarding sessions
  • Lead successful transitions to the Customer Success Manager team after onboarding

We're excited about you if you have:
  • Bachelor's degree required
  • 1+ years' experience working in a Marketing Technology environment a plus
  • Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
  • Strong articulation and presentation skills
  • Ability to follow process consistently in a high call volume environment
  • Willingness to learn and use coaching feedback to improve
  • Passionate about working with customers and delivering a great customer experience

Benefits & Perks:
  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

$47,500 - $47,500 a year
This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + bonus). Actual compensation will depend on your skills, experience, and other job-related factors.
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.

Apply