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Customer Experience Manager Jobs in Ohio (NOW HIRING)

UNIFIED BANK

Customer Experience Manager

Dover, OH · On-site

$36K - $46K/yr

UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...

Five Below

Customer Experience Manager

South Lebanon, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Jobtailor

Customer Experience Manager

Dayton, OH · On-site

$100 - $130/hr

Customer Experience Management * AI Tool Implementation * Journey Mapping * CX Metrics Analysis * Cross-Functional Team Leadership ATS Optimization KeywordsHard Skills * Project Lifecycle Management

Five Below

Customer Experience Manager

Cincinnati, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Cincinnati, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Cisco

Customer Experience Manager

Richfield, OH · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

RELX Group plc

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

Five Below

customer experience manager

Dayton, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

customer experience manager

Dayton, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

South Lebanon, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

LexisNexis

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

Paychex

Manager, Customer Experience

Cincinnati, OH · On-site

$98K - $155K/yr

Overview The Manager, Customer Experience (CX) will be primarily responsible for managing a customer insights program to support internal and external client experience, sharing these insights with ...

Paychex

Manager, Customer Experience

Cincinnati, OH · Remote

$98K - $155K/yr

Overview The Manager, Customer Experience (CX) will be primarily responsible for managing a customer insights program to support internal and external client experience, sharing these insights with ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Ohio

Customer Experience Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do customer experience manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Ohio?

The most popular types of Customer Experience jobs in Ohio are:

What are popular job titles related to Customer Experience Manager jobs in Ohio?

For Customer Experience Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Ohio look for?

The top searched job categories for Customer Experience Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Experience Manager jobs?

Cities in Ohio with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Customer Experience Manager

UNIFIED BANK

Dover, OH • On-site

$36K - $46K/yr

Full-time

Re-posted 2 days ago

Job description

UNIFIED BANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.

Responsibilities include, but are not limited to:

  1. Leading the Dover Banking Center according to the Bank’s culture, The UNIFIED Way.
  2. Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
  3. Maintains compliance with Bank and Regulatory policies and procedures.
  4. Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
  5. Coaches, develops and reviews performance, regularly, with all branch Team Members.
  6. Generates, processes and closes non-complex consumer loans.
  7. Motivates Team Members to build relationships with customers and offer Bank products and services.
  8. Monitors progress and works with staff to attain Banking Center achievement objectives.
  9. Resolves customer concerns in a professional, tactful manner.
  10. Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
  11. Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Job Requirements:

  1. 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
  2. Excellent business communication skills, both written and verbal.
  3. Ability to lead, develop and motivate branch team to achieve branch objectives.
  4. Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
  5. Associates Degree OR equivalent related work experience is required.

UNIFIED BANK is an Equal Opportunity Employer.

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