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Customer Experience Assistant Jobs in Ohio (NOW HIRING)

Parker

Customer Experience Specialist

Ravenna, OH · On-site

$16.25 - $20.25/hr

Acknowledge customer orders upon request. * Assist outside sales personnel. * Sample requests ... Two to four years customer service experience. Equal Employment Opportunity Parker is an Equal ...

Lovesac

Associate, Customer Experience

Columbus, OH · On-site

$13.50 - $18.75/hr

The Role As a Customer Experience Associate, you will play a pivotal role in fostering ... Learn and explain product and service features and benefits to effectively demo, assist, and ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

Develop and maintain strong product knowledge to assist customers effectively * Collaborate with team members to ensure a seamless customer experience * Assist in identifying sales opportunities and ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

Develop and maintain strong product knowledge to assist customers effectively * Collaborate with team members to ensure a seamless customer experience * Assist in identifying sales opportunities and ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

Develop and maintain strong product knowledge to assist customers effectively * Collaborate with team members to ensure a seamless customer experience * Assist in identifying sales opportunities and ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

Develop and maintain strong product knowledge to assist customers effectively * Collaborate with team members to ensure a seamless customer experience * Assist in identifying sales opportunities and ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

Develop and maintain strong product knowledge to assist customers effectively * Collaborate with team members to ensure a seamless customer experience * Assist in identifying sales opportunities and ...

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All JobsCustomer Experience JobsCustomer Experience Assistant JobsCustomer Experience Assistant Jobs in Ohio

Customer Experience Assistant information

See Ohio salary details

$27.1K

$38.8K

$50.5K

How much do customer experience assistant jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer experience assistant in Ohio is $38,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $42,600.00 per year, depending on experience, location, and employer.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

Do customer experience assistant jobs require a degree?

Customer Experience Assistant jobs typically do not require a degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with CRM tools can be more important for this role.

What are the most commonly searched types of Customer Experience jobs in Ohio?

The most popular types of Customer Experience jobs in Ohio are:

What cities in Ohio are hiring for Customer Experience Assistant jobs?

Cities in Ohio with the most Customer Experience Assistant job openings:

Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $38,783 per year, or $18.6 per hour.

Customer Experience Associate

Cincinnati, OH • On-site

McCluskey Automotive
Retail • 11 - 50 employees
Learn more about McCluskey Automotiveexternal

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

The  Customer Experience Associate is responsible for delivering an exceptional postpurchase customer experience by onboarding customers to their new GM vehicles and connected technologies. This role serves as a product and technology specialist, helping customers personalize their vehicles, understand advanced features, and fully utilize GM connected services such as OnStar, Super Cruise, and the myGM mobile apps. The Customer Experience Associate works closely with Sales and Service teams to build longterm customer relationships and improve customer satisfaction scores.
 
 
JOB TITLE:       Customer Experience Associate
REPORTS TO:  Customer Experience Manager
LOCATION:       Kings Auto Mall Location – Cincinnati, OH
SCHEDULE:     Sunday - 10am-6pm 
                          Monday - 12pm-9pm
                          Tuesday - 12pm-9pm
                          Wednesday - 12pm-9pm 
                          Saturday - 9am-6pm 
 
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:    
 
Customer Vehicle Delivery & Orientation
  • Conduct thorough newvehicle deliveries, explaining vehicle features, controls, and technology
  • Demonstrate infotainment systems, navigation, driverassistance features, and safety technologies
  • Assist customers with smartphone pairing (Apple CarPlay / Android Auto)
Connected Services & Technology Setup
  • Enroll customers in OnStar, Super Cruise, and GM Connected Services
  • Assist with setup and education of the myChevrolet, myGMC, or myBuick mobile apps
  • Explain features such as remote start, vehicle diagnostics, location services, and subscription options
Vehicle Personalization
  • Customize vehicle settings to meet customer preferences, including:
    • Driver profiles
    • Seat and mirror memory
    • Climate control settings
    • Display and lighting preferences
Accessories Consultation & Installation Coordination
  • Review available GM accessories with customers based on their vehicle and lifestyle needs
  • Educate customers on accessory benefits, function, and compatibility
  • Coordinate with Sales, Parts, Vendors, and Service departments to schedule accessory installation
  • Ensure accurate communication and followthrough on accessory requests
Customer FollowUp & Support
  • Serve as the primary postdelivery contact for technology and personalization questions
  • Conduct followup calls or appointments to ensure customer satisfaction
  • Assist with basic troubleshooting or connect customers with the appropriate department when needed
  • Administer the McCluskey MBucks Rewards Program by assisting customers with account creation, providing rewards balance updates, and collaborating with the MBucks coordinator to resolve program-related issues.
Product & Technology Expertise
  • Maintain uptodate knowledge of GM vehicles, accessories, software updates, and new technology features
  • Serve as a technology and personalization resource for Sales and Service teams
  • Participate in GM training programs as required
 
                                                                                                                                                                        
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

Required
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Comfortable using technology, mobile apps, and infotainment systems
  • Ability to explain technical and product information clearly and professionally
Preferred
  • Automotive, retail, hospitality, or customerfacing technology experience
  • Familiarity with GM vehicles, accessories, or connected services
  • Strong organizational and followup skills
Skills & Competencies
  • Customerfocused mindset
  • Strong presentation and interpersonal skills
  • Organizational and coordination abilities
  • Attention to detail
  • Ability to work collaboratively across departments
Work Environment & Schedule
  • Dealership showroom, delivery bays, and service areas
  • Evening and weekend availability required based on dealership hours

HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
 
  • Medical, dental, and vision benefits  
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with conditional employer match after 6 months of employment
  • Growth potential
  • Automotive discounts
 
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. posting.
 
 
 
 

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