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Customer Experience Associate Jobs in Ohio (NOW HIRING)

Jack Entertainment

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This ...

Millcraft

Customer Experience Associate

Independence, OH

$16 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 ...

RH

Customer Experience Associate, Luxury

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

RH

Associate, Customer Experience

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

RH

Associate, Customer Experience

Jefferson, OH · On-site

$19 - $31/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

CFS

Customer Experience Specialist

Hicksville, OH

$36K - $37K/yr

Customer Experience Associate Openings in Defiance County, OH! Full-Time | $36,000-$37,440/year Do you enjoy helping people and solving problems? Are you organized, detail-oriented, and someone who ...

AAFES

$15 - $20.61/hr

So what can you expect as a Customer Experience Associate - Apparel & Accessories at the Exchange? * Greet every customer with eye contact and smile in your authentic way * Acknowledge every waiting ...

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How much do customer experience associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer experience associate in Ohio is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.10 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What skills are needed for CX jobs?

Customer Experience Associate roles require strong communication and interpersonal skills to effectively assist customers. Problem-solving abilities, patience, and familiarity with customer service tools like CRM software are also important for success in this field.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a customer experience associate do?

A customer experience associate is responsible for assisting customers, addressing their inquiries, and resolving issues to ensure satisfaction. They often use communication skills, problem-solving abilities, and customer service tools to create positive interactions and improve overall customer experience.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, or skilled trades like electricians and plumbers. These positions typically require experience, specialized skills, or certifications rather than formal college degrees, and may involve commission, bonuses, or overtime to achieve high weekly earnings.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance metrics. However, stress levels vary depending on the work environment, training, and individual coping skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Ohio? The most popular types of Customer Experience jobs in Ohio are:
What are popular job titles related to Customer Experience Associate jobs in Ohio? For Customer Experience Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Ohio look for? The top searched job categories for Customer Experience Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Experience Associate jobs? Cities in Ohio with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,641 per year, or $17.6 per hour.
Customer Experience Associate

Customer Experience Associate

Jack Entertainment

Cleveland, OH • On-site

$16 - $21.25/hr

Part-time

Posted 2 days ago

Jack Entertainment rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

96th of 160 rated casinos

Job description

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. 

Essential Functions 

  • Provide excellent customer service via chat, email, and phone.
  • Resolve complaints in a timely and efficient manner.
  • Work with multiple teams to improve the customer experience.
  • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
  • Stay current on all offerings and promotions.
  • Escalate problems as they arise.
  • Constantly evaluate opportunities to enhance the customer journey.
  • Review identification documents for verification.
  • Maintain strict confidentiality of account information.
  • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
  • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
  • Troubleshoot any technical issues.
  • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
  • Participate in the testing of new products and services.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities 

  • Self-starter with the ability to positively influence team members.
  • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
  • Online troubleshooting technical issues relating to customers and products.
  • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.   
  • Goal-driven with strong problem-solving and organizational skills.
  • Proficient working knowledge of computer programs.
  • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
  • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance. 

Education and Experience 

  • Bachelor’s degree preferred
  • Minimum one year of previous inbound call center experience
  • Type 40 words per minute
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • At least 21 years of age.

Required Certification/License

  • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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