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Customer Experience Associate Jobs in Ohio (NOW HIRING)

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Associate's Degree in technology - Preferred * 1+ year customer service experience - Required * 1+ year contact center and/or technical support experience - Preferred * Written and verbal bilingual ...

Parker

Customer Experience Specialist

Ravenna, OH · On-site

$16.25 - $20.25/hr

Associate degree preferred. * Must possess good communication skills. * Two to four years customer service experience. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative ...

PNC

Client Experience Associate

Hartville, OH

$33K - $56K/yr

As a Client Experience Associate within PNC's Retail Branch organization, you will be based in ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Hartville, OH

$33K - $56K/yr

As a Client Experience Associate within PNC's Retail Branch organization, you will be based in ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

CBRE

Workplace Experience Associate

Cleveland, OH · On-site

$60K/yr

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class ... They are responsible for providing world-class customer service to the clients and visitors of a ...

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How much do customer experience associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience associate in Ohio is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.10 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Ohio?

The most popular types of Customer Experience jobs in Ohio are:

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For Customer Experience Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Experience Associate jobs in Ohio look for?

The top searched job categories for Customer Experience Associate jobs in Ohio are:

What cities in Ohio are hiring for Customer Experience Associate jobs?

Cities in Ohio with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $36,641 per year, or $17.6 per hour.

Customer Experience Specialist

Sentrilock LLC

West Chester, OH • On-site

$16.75 - $21/hr

Full-time

Re-posted 10 days ago

SentriLock rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

18th of 160 rated electronics manufacturers

Job description

Description:

Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship, communication, and technical troubleshooting skills.

Responsibilities and Duties

  • Deliver level 1 account and technical support via phone, email, chat, and text.
  • Respond professionally to all customer contacts within required service levels.
  • Log and code customer interactions, incidents, requests, and escalations accurately in case management system.
  • Follow standard operating procedures for security, repairs, and replacements.
  • Escalate unresolved issues through the appropriate help channels.
  • Collaborate with coworkers to update support documentation and participate in project teams.
  • Complete all required company training certifications.
  • Maintain knowledge on company products, industry trends, and technology advances.
  • Performs other related duties as assigned to support the organization’s goals and objectives.
Requirements:
  • High School Diploma or Equivalent – Required
  • Associate's Degree in technology – Preferred
  • 1+ year customer service experience – Required
  • 1+ year contact center and/or technical support experience – Preferred
  • Written and verbal bilingual fluency (French, Spanish, Chinese) – Preferred
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
  • Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time.

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