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Customer Return Associate Jobs in Ohio (NOW HIRING)

Morris Furniture Co., Inc.

Returns Associate

Fairborn, OH · On-site

$15 - $18/hr

The associate will work closely with warehouse leadership, customer service, and inventory control teams to maintain accurate records and ensure efficient handling of returns. General Description of ...

Par Mar Oil Company

Customer Service Associate

Crown City, OH · On-site

$13.25 - $18.25/hr

Customer Service Associate We are seeking a friendly and customer-oriented individual to join our ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

Lowe's

Full Time - Back End Clerk - Day

Sandusky, OH · On-site

$15 - $17.75/hr

Key Responsibilities Process customer returns in accordance with company policies and procedures ... Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores ...

parmaroil

Customer Service Associate

Crown City, OH · On-site

$13.25 - $18.25/hr

Customer Service Associate Location: Par Mar Store 151, 9239 State Route 218, Crown City, OH, 45623 ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

parmaroil

Customer Service Associate

Crown City, OH · On-site

$13.25 - $18.25/hr

Customer Service Associate Location: Par Mar Store 151, 9239 State Route 218, Crown City, OH, 45623 ... returns * Operate cash registers and handle transactions accurately * Maintain a clean and ...

UIC

Quality Engineer Technician- 2nd Shift

Sharonville, OH · On-site

$66K - $85K/yr

Support Quality Lab with daily measurements, calibrations, PPAP Layouts, Customer return ... associates degree in a Technical Discipline (ME) preferred * 1 to 3 years of related work ...

Nordsonhcm

Customer Service Associate

Dayton, OH

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Nordsonhcm

Customer Service Associate

Dayton, OH

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Be accurate in all phases of order entry, debits, credits and returns and the approval process ...

Cabela's

Customer Relations Associate

Warren, OH · On-site

$34K - $43K/yr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Lancesoft

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate I Location: Milford OH 45150 Duration: 12+ Months Pay range: $22/hr ... returns and the approval process according to client guidelines. • Counsel customers on basic ...

Bass Pro Shops

Customer Relations Associate

Niles, OH · On-site

$34K - $43K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Ohio

Customer Return Associate information

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Ohio? For Customer Return Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Ohio look for? The top searched job categories for Customer Return Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Return Associate jobs? Cities in Ohio with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Ohio as of August 2026, with employment types broken down into 68% Full Time, 16% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution.

Returns Associate

Morris Furniture Co., Inc.

Fairborn, OH • On-site

$15 - $18/hr

Full-time

Re-posted 22 days ago

Job description

RETURNS ASSOCIATE
Our Values:
At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is "Making Homes Great" and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.
Purpose:
The Returns Associate is responsible for inspecting, processing, and documenting returned items in a warehouse environment. This role ensures that all returned products are inspected thoroughly for damage, missing parts and documenting any issues so that the items can be properly dispositioned in the system. The Returns Associate is responsible for product movement within the warehouse and wrapping items properly based upon our wrapping standards. The associate will work closely with warehouse leadership, customer service, and inventory control teams to maintain accurate records and ensure efficient handling of returns.
General Description of duties:
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
  • Inspect returned items for damage, missing parts, and overall condition.
  • Determine appropriate disposition of returns (restock, damage)
  • Process items into inventory system accurately and efficiently.
  • Repackage and prepare items for restocking.
  • Safely transports, loads, and unloads materials and products to designated areas utilizing pallets, hand trucks, carts, dollies, shelving, and other devices.
  • Responsible for proper use and care of warehouse equipment to include RF scan guns, radios, tablets, etc.
  • Identify warranty or repair opportunities and tag items for service.
  • Maintain a clean, safe, and organized returns area in compliance with warehouse standards.
  • Collaborate with customer service and inventory control to resolve discrepancies.
  • Document damages and communicate trends to supervisors for quality improvement.
  • Assist with general warehouse duties such as staging, organizing, and loading carts when required.

Qualifications:
  • Safety conscious approach to all activities.
  • Previous warehouse, logistics, or furniture handling experience preferred.
  • Ability to lift, push, and pull heavy furniture (up to 50 lbs.) with proper equipment and team assistance.
  • Strong attention to detail when inspecting furniture.
  • Basic computer/data entry skills (experience with inventory systems a plus).
  • Ability to work in a fast-paced environment and meet processing deadlines.
  • Strong communication and teamwork skills.
  • Work as a part of a cooperative team where the members may change frequently.
  • Ability to quickly move your hands and arms to grasp, manipulate, or assemble objects when handling, installing, positioning, or moving furniture.
  • Experience working with/around carts, dollies, and other warehouse equipment, including lifts and tuggers.
  • Ability to learn new computer systems.

Requirements:
  • High School Diploma or equivalent
  • 1-3 years' experience in a manufacturing/warehouse or distribution center environment

Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.

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