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Customer Implementation Jobs (NOW HIRING)

RouteGenie

Implementation Associate

Nashville, TN · On-site

$55K - $70K/yr

We're seeking an Implementation Associate to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the ...

Workable

Implementation Manager

Boston, MA

$80K - $95K/yr

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers ... Serve as the main point of contact for customers from onboarding through ongoing support, building ...

Workable

Implementation Manager

Boston, MA · On-site

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a ...

Workable

Implementation Manager

Boston, MA · On-site

$80K - $95K/yr

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers ... Serve as the main point of contact for customers from onboarding through ongoing support, building ...

OpenGov Inc.

Implementation Analyst

Chicago, IL · On-site

$77K - $87K/yr

Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical ...

Cadwell

Field Implementation Specialist

Boston, MA · On-site

$80K - $100K/yr

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant ... Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key ...

Cadwell

Field Implementation Specialist

Boston, MA

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant ... Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key ...

e-MDs

Implementation Project Manager

Austin, TX

Please note that other duties may be assigned by your supervisor. • Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the ...

Sum Theory, Inc

Implementation Specialist

Plano, TX · On-site

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation, including: * Configure systems on behalf of customers * Run user training sessions * Scope data ...

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Customer Implementation information

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$39K

$103.5K

$168K

How much do customer implementation jobs pay per year?

As of May 30, 2026, the average yearly pay for customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What are some typical challenges faced in a Customer Implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

What is a Customer Implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

More about Customer Implementation jobs
What cities are hiring for Customer Implementation jobs? Cities with the most Customer Implementation job openings:
What are the most commonly searched types of Customer Implementation jobs? The most popular types of Customer Implementation jobs are:
What job categories do people searching Customer Implementation jobs look for? The top searched job categories for Customer Implementation jobs are:
Customer Implementation jobs near you
Implementation Associate

Implementation Associate

RouteGenie

Nashville, TN • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About RouteGenie
RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management-empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
We're seeking an Implementation Associate to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the customer relationship from contract signature through go-live, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long-term success.
As an Implementation Associate, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customer's primary point of contact until their successful go-live date. This is an excellent opportunity for someone early in their career who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
This is a hybrid position located in Buffalo, NY or Nashville, TN, (Monday-Friday). The salary range is $55,000 - $70,000, based on experience. Expect a dynamic schedule with approximately 50% monthly travel, providing the opportunity to work directly with our customers across various locations.
What You'll Do
Customer Onboarding & Training
  • Lead implementation projects with new customers from contract signature through successful implementation, understanding their business needs and configuring the platform accordingly
  • Drive rapid and successful system adoption by guiding customers through go-live and ensuring quick time-to-value.
  • Track implementation progress against go-live targets and adjust plans proactively when timelines or customer needs shift
  • Conduct live training sessions, on-site and remotely, on product functionality, adapting your approach to different customer needs and technical comfort levels
  • Develop customized onboarding plans based on customer size, complexity, and use case
  • Create and maintain customer-facing documentation, quick reference guides, and training materials

Technical Configuration & Support
  • Set up and configure customer accounts based on our customers' business requirements
  • Troubleshoot technical issues during the implementation phase and coordinate with product & engineering when needed
  • Document technical requirements and clearly communicate that information cross-functionally in an organized manner
  • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress

Relationship Management
  • Build & manage strong relationships with customers during their first 90 days through go-live
  • Identify and address product adoption roadblocks proactively, escalating to the team when needed
  • Gather customer feedback on the onboarding process and identify opportunities for improvement
  • Serve as the customer advocate internally, ensuring their needs and timelines are effectively communicated to product & support teams

Process Improvement
  • Contribute to the evolution of implementation best practices and playbooks
  • Identify patterns in customer questions and create resources to address common challenges
  • Track implementation metrics and identify opportunities to improve time-to-value
  • Participate in team knowledge-sharing sessions and stay current on product updates
  • Build processes and content to continuously educate and train customers on new or underutilized features

What We're Looking For
Required Qualifications
  • Bachelor's degree or equivalent practical experience
  • 1-2 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
  • Strong technical aptitude with ability to quickly learn new software platforms
  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
  • Demonstrated problem-solving skills and ability to think critically under pressure
  • Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
  • Proficiency with Google Workspace Suite

Preferred Qualifications
  • Experience with SaaS products or enterprise software, healthcare SaaS a plus
  • Background in customer implementation, project management, or training
  • Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
  • Experience working directly with customers and managing your own schedule of calls

Why You'll Love Working Here
  • Customer-First Approach: From initial implementation through long-term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
  • Culture of Collaboration & Improvement: You'll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
  • Room to Grow: At RouteGenie, you'll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks
We know great work starts with a supportive environment. Here's what we offer:
  • Competitive pay with an annual bonus opportunity
  • Health, dental, and vision insurance
  • Paid time off, holidays, and flexible core business hours
  • 401(k) retirement plan with company contribution
  • Company paid parking in a covered parking garage
  • Professional development opportunities, including training and conferences
  • A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you're ready to bring your skills to a collaborative, fast-moving team, we'd love to hear from you-apply today!

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