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Customer Implementation Jobs (NOW HIRING)

McLeod Software

Customer Implementation Success Consultant Job Category: Delivery Requisition Number: CUSTO001639 * Full-Time Locations Showing 1 location Birmingham, AL 35242, USA Description Customer ...

Vestmark

Implementation Customer Engineer

Wakefield, MA · On-site

Technical Customer Engineer/Implementation Consultant As a Technical Customer Engineer on our implementation services team, you will be responsible for all aspects of execution and delivery for new ...

Amwell

Implementation Manager

The Implementation Manager plays a critical role within Professional Services, leading the ... They build trusted relationships with customers, proactively manage risks, coordinate cross ...

New

Amwell

Implementation Manager

As trusted advisors to our customers, we partner closely with Product, Engineering, Customer Success, Sales, and Support to deliver high-quality implementations that create lasting customer success ...

Lifeloop

Onboarding & Implementation Associate

Onboarding & Implementation Associate We are seeking a highly organized, customer-focused Onboarding & Implementation Associate to own the end-to-end onboarding journey for new LifeLoop customers ...

iN2L

Onboarding & Implementation Associate

$50K - $70K/yr

Customer Onboarding & Project Management * Assist in leading and managing the onboarding process for new customers, overseeing project timelines and milestones, with tasks and objectives being ...

Bitwarden

Implementation Engineer, Customer Support

$100K - $140K/yr

Providing superb guidance and assistance for each business prospect or customer's implementation of Bitwarden, integration with the rest of their technology stack, and general security

Cadwell

Field Implementation Specialist

Boston, MA · On-site

$80K - $100K/yr

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant ... Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key ...

Bitwarden

Implementation Engineer, Customer Support

$100K - $140K/yr

Providing superb guidance and assistance for each business prospect or customer's implementation of Bitwarden, integration with the rest of their technology stack, and general security

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Showing results 21-40

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Customer Implementation information

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$39K

$103.5K

$168K

How much do customer implementation jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is a customer implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer implementation specialist?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What are some typical challenges faced in a customer implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often coordinate with technical teams, provide training, and troubleshoot issues during the implementation process to ensure customer satisfaction.
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Customer Implementation jobs near you

Senior Customer Implementation Consultant

Manhattan, NY • Remote

YOOBIC
Software Development • 51 - 200 employees
Learn more about YOOBICexternal

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Senior Customer Implementation Consultant – US – New York or remote

Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.


What we need…

YOOBIC is looking for a Senior Customer Implementation Consultant to join our Customer Implementation & Services team on our US team.

As a Senior Customer Implementation Consultant, you will lead complex enterprise software deployments for some of the world's largest retailers and frontline organizations. You will partner with executive stakeholders to understand their business, translate operational requirements into scalable platform configurations, and guide customers from project kickoff through successful go-live and long-term adoption.

This role extends well beyond traditional project management. We are looking for someone who enjoys solving business problems, designing scalable solutions, configuring enterprise software, and serving as a trusted advisor to customers. You'll combine consulting, solution design, technical configuration, and delivery leadership to ensure customers realize measurable business value from the YOOBIC platform.

Success in this role requires someone who is equally comfortable facilitating executive workshops, configuring software, leading enterprise implementations, and collaborating cross-functionally with Product, Engineering, Customer Success, Sales, and Support. Just as importantly, you'll help elevate how we deliver implementations by sharing expertise, improving processes, and contributing to the continued growth of our Implementation organization.


What you'll do…

  • Own the successful delivery of complex enterprise implementations from discovery through go-live, serving as the primary strategic advisor throughout the engagement.

  • Partner with customer stakeholders to understand business processes, operational workflows, organizational structures, and technical requirements.

  • Translate business, functional, and technical requirements into scalable solution designs and platform configurations aligned with implementation best practices.

  • Configure the YOOBIC platform and validate solutions

  • Lead customer workshops focused on solution design and business process mapping, but also on governance and change management.

  • Guide customers toward best-practice solutions by balancing business objectives with platform capabilities

  • Manage project scope, timelines, risks, dependencies, and executive communications throughout the implementation lifecycle.

  • Deliver administrator and business user platform training

  • Contribute to the evolution of our implementation methodology by identifying opportunities to improve delivery processes, documentation, tools, and best practices.

What you have...

  • 5+ years of experience leading enterprise SaaS implementations in a customer-facing implementation, professional services, solution consulting, or technical consulting role.

  • Demonstrated success delivering complex software implementations involving multiple business stakeholders, cross-functional teams, and executive sponsors.

  • Experience translating business, functional, and technical requirements into scalable software configurations.

  • Strong project management skills.

  • Experience configuring enterprise SaaS applications and designing solutions that align with customer business processes.

  • Excellent analytical and problem-solving skills.

  • Outstanding communication, facilitation, and presentation skills.

  • A consultative mindset with the confidence to influence customer decisions and recommend best practices.

  • Strong organizational skills and attention to detail

  • Ability to thrive in a fast-paced, high-growth environment.

  • A passion for technology, digital transformation, and delivering exceptional customer experiences.

Nice to have...

  • Experience working with relational databases or SQL.

  • Experience with APIs, integrations, SSO, HRIS platforms, or enterprise system architecture.

  • Experience implementing retail operations, workforce management, learning, communications, or workflow platforms.

  • Previous experience in enterprise software consulting, professional services, or digital transformation consulting.

What we offer...

  • 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)

  • Medical cover and EAP (Employee Assistance Program)

  • Company covered Life insurance coverage

  • Company covered long term disability coverage

  • An amazing 401k contribution - We contribute even if you don’t!

  • ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)

  • Free online HIIT sessions + gym discounts

  • Regular training and coaching to make you even better in your role

 
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.