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Customer Service Implementation Manager Jobs (NOW HIRING)

Damco Spain SL

... customer service teams A professional environment that supports continuous learning, knowledge ... implementations, including project management in a multi‑stakeholder environment Strong ...

empyrean

Implementation Manager

Houston, TX · Remote

Excellent customer focus/service orientation * Excellent written and verbal communication skills ... implementation, managing client relationships, sales or a related field * 5+ years of project ...

Energage

Implementation Manager

Exton, PA · On-site +1

$85K - $90K/yr

Coordinate with internal teams including Product, Customer Success, Sales, and technical resources ... services, consulting, SaaS operations, or a related field. * Experience managing client-facing ...

Exiger

Implementation Manager

Mclean, VA · Hybrid

Maintain a thorough knowledge of Exiger's Core products, services and strategic services * Ad-hoc ... You have strong client/customer management skills * You have excellent presentation and ...

North American Bancard

Implementation Manager

$70K - $80K/yr

... Services. The ideal candidate brings a minimum 2 years of implementation or related customer support focused experience in merchant payment processing. The Implementation Manager serves as the ...

Vodori

Implementation Manager

$75K - $90K/yr

A culture built on putting the customer first, thinking boldly and acting swiftly, simplifying ... You may be if you have: * 2-4 years of experience in professional service projects or process ...

Directsupply

Implementation Manager

Milwaukee, WI

... service. Additionally, you'll champion process automation to enhance efficiency and customer ... Implementation Managers. * Enhance customer experience and increase IPM productivity by ...

Papaya Global

Implementation Manager

Austin, TX · On-site +1

We are seeking a highly motivated Implementation Manager to join our Client Services team. In this ... Facilitate a structured handover to Account Management and Customer Success teams post ...

New

Air

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or ...

CLX Engineering

Implementation Manager

Working closely with Project Managers, engineering teams, customers, subcontractors, and airport stakeholders, the Implementation Manager coordinates site activities, removes obstacles, manages ...

PatientPoint

Implementation Manager

New York, NY · On-site

$65K - $110K/yr

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... service, delivering a high-quality experience that sets the tone for long-term customer success.

LucyRx

Implementation Manager

... customer focus to the business. The Implementation Manager is responsible for overseeing and coordinating all aspects of client implementations for pharmacy benefit management (PBM) services. This ...

SupportFinity™

Implementation Manager

San Francisco, CA · On-site

$90K - $150K/yr

Taxbit's SaaS platform streamlines and automates customers' tax reporting and accounting activities ... services, data analysis or related fields. Personal Characteristics * Experience in enterprise ...

Balto

Implementation Manager

$70K - $90K/yr

You'll own multiple customer implementations simultaneously, acting as the primary technical point ... What You'll Own * Lead and manage six to ten concurrent customer implementation projects from ...

PatientPoint, LLC

Implementation Manager

Denver, CO · On-site

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... service, delivering a high-quality experience that sets the tone for long-term customer success.

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How much do customer service implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service implementation manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Customer Service Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Implementation Manager

Chicago, IL • On-site

Daniels Health
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Daniels Healthexternal

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Daniels Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Customer Implementation Project Manager is responsible for managing new customer implementations assigned to them. They will act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will be responsible for scheduling and leading all internal implementation meetings for implementations and driving clear communication throughout the implementation process. This position will work closely with external key stakeholders and the following internal teams: Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, and any other teams involved in the implementation process.
What you will do
  • Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
  • Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
  • Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
  • Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
  • Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
  • Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
  • Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
  • Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
  • Manage scope changes and ensure implementation requirements are documented and communicated effectively.
  • Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.

What we are looking for
  • Bachelor's degree or equivalent combination of education and experience.
  • Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
  • Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
  • Proven success leading complex, cross-functional implementation or deployment projects.
  • Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
  • Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools.
  • Exceptional organizational skills with strong attention to detail and follow-through.
  • Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.
  • Strong communication and stakeholder management skills with the ability to influence without direct authority.

Why work for us
  • Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position - Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

$75,343 - $90,127 a year
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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