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Customer Implementation Specialist Jobs (NOW HIRING)

Weave

Customer Implementation Specialist

Lehi, UT · On-site

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves ...

Sum Theory

Implementation Specialist

Plano, TX · On-site +1

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Sum Theory, Inc

Implementation Specialist

Plano, TX · On-site

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Cordance

Implementation Specialist

OR · Remote

In addition to customer implementations, the Implementation Specialist delivers implementation-related professional services for existing customers and serves as a technical resource across the ...

Cordance

Implementation Specialist

In addition to customer implementations, the Implementation Specialist delivers implementation-related professional services for existing customers and serves as a technical resource across the ...

Yes Energy

Implementation Specialist

Boulder, CO · On-site +1

Position Summary The Implementation Specialist plays a key role in delivering successful customer ... Working directly with customers, this role is responsible for gathering business requirements ...

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation ... specialists * Become a SME on our products to set client expectations, including understanding how ...

Points North

Implementation Specialist

Minneapolis, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation ... specialists * Become a SME on our products to set client expectations, including understanding how ...

True Helix

Implementation Specialist

Delmont, PA

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...

Atonom

AI Implementation Specialist

Provo, UT · On-site

Salary: $50,000 to $90,000 AI Implementation Specialist Customer Experience | Provo, UT | Full-Time | On-Site | Salary $50,000 $90,000 Experience: Entry-Level / 02 Years ABOUT ATONOM Atonom.ai builds ...

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Customer Implementation Specialist information

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How much do customer implementation specialist jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager, Client Services Director, or Customer Success Executive tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require leadership skills, industry experience, and sometimes advanced certifications or specialized knowledge of CRM tools.

What is a Customer Implementation Specialist?

A Customer Implementation Specialist is a professional who guides clients through the process of adopting a company's products or services. They are responsible for onboarding new customers, configuring solutions to meet client needs, conducting training sessions, and ensuring a smooth transition. Their main goal is to help customers effectively use the product or service, address any technical issues, and provide ongoing support during the initial stages. By acting as a liaison between the customer and the company, they play a crucial role in customer satisfaction and retention.

What is the difference between Customer Implementation Specialist vs Customer Support Specialist?

AspectCustomer Implementation SpecialistCustomer Support Specialist
Required CredentialsTypically a bachelor’s degree, industry-specific certificationsHigh school diploma or equivalent, relevant certifications optional
Work EnvironmentProject-based, onboarding new clients, implementation phasesOngoing support, troubleshooting, resolving customer issues
Employer & Industry UsageTech, SaaS, software providers, enterprise solutionsRetail, telecom, tech, service industries

The Customer Implementation Specialist focuses on onboarding new clients and ensuring successful product deployment, often working on projects with specific timelines. In contrast, the Customer Support Specialist handles ongoing customer inquiries and troubleshooting. While both roles require strong communication skills, the implementation role emphasizes project management and technical setup, whereas support centers on issue resolution and customer satisfaction.

What are the typical challenges a Customer Implementation Specialist faces when onboarding new clients, and how are these managed?

Customer Implementation Specialists often encounter challenges such as aligning client expectations with product capabilities, managing timelines across multiple stakeholders, and ensuring effective communication throughout the onboarding process. These challenges are typically managed by setting clear project milestones, maintaining transparent communication with both clients and internal teams, and utilizing project management tools to track progress and address issues proactively. Building strong relationships with clients also helps to anticipate needs and resolve potential roadblocks quickly.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often coordinate with technical teams, provide training, and troubleshoot issues to ensure customer satisfaction and successful adoption.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need strong project management abilities, a solid understanding of client onboarding processes, and often a degree in business or a related field. Familiarity with CRM systems, project management software, and sometimes specific industry tools or certifications is typically required. Excellent communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills and qualities ensure smooth implementation, high customer satisfaction, and successful long-term partnerships.

How much do implementation specialists make in the US?

Implementation specialists in the US typically earn between $50,000 and $80,000 annually, with the median salary around $65,000. Factors such as experience, industry, and certifications can influence compensation, and some roles may include bonuses or benefits.

Is implementation specialist entry level?

Implementation specialists are often entry-level roles, but the position can also require prior experience or specific technical skills depending on the company. Many roles involve training in software tools and customer communication, with some requiring certifications or related experience.
More about Customer Implementation Specialist jobs
What cities are hiring for Customer Implementation Specialist jobs? Cities with the most Customer Implementation Specialist job openings:
What states have the most Customer Implementation Specialist jobs? States with the most job openings for Customer Implementation Specialist jobs include:
What job categories do people searching Customer Implementation Specialist jobs look for? The top searched job categories for Customer Implementation Specialist jobs are:
Customer Implementation Specialist jobs near you
Infographic showing various Customer Implementation Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.

Customer Implementation Specialist

Weave

Lehi, UT • On-site

Full-time

Re-posted 23 days ago

Job description

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention
  • Hybrid position: M/T/W in office and Th/F are WFH
  • Schedule: 7:00am-4:00pm or 8:00am-5:00pm
  • Reports to: Manager of Implementation, Single

What You Will Own
  • Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
  • Manage a portfolio of customers in various stages of onboarding.
  • Lead customer training and activation calls for Weave products.
  • Configure and activate Weave systems.
  • Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
  • Proactively manage customer expectations and communicate implementation milestones.
  • Handle customer escalations and adoption concerns.
  • Ensure customers understand how to maximize the value of Weave's features
  • Document customer interactions, implementation progress, and next steps.
  • Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
  • Deliver a five-star customer experience throughout the onboarding journey.
What You Will Need to Accomplish the Job
  • 2+ years of experience in customer-facing roles.
  • Strong presentation and customer training skills.
  • Ability to manage multiple implementations simultaneously.
  • Excellent verbal and written communication skills.
  • Strong technical aptitude and ability to troubleshoot software workflows.
  • Ability to navigate ambiguity and operate in a fast-changing environment.
  • Strong organizational and time management skills.
  • Ability to build trust and influence customer behavior.
  • Demonstrated ability to drive customer adoption and outcomes.
  • Experience handling escalated customer situations.
Core Competencies
  • Customer Focus
  • Project Management
  • Accountability
  • Problem Solving
  • Adaptability
  • Resilience
  • Communication
  • Collaboration
  • Resourcefulness
  • Results Orientation
What Will Make Us Love You
  • Experience implementing SaaS products.
  • Experience training customers on software platforms.
  • Knowledge of healthcare or dental practice workflows.
  • Basic understanding of networking, phone systems, and integrations.
  • Ability to thrive in a pilot environment and help shape evolving processes.
  • Strong relationship-building skills with both customers and teammates.
  • Self-starter mentality with the ability to identify opportunities for improvement.
  • Passion for helping customers adopt new technology and achieve measurable value.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

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