ZipRecruiter

Log In

1

Customer Implementation Specialist Jobs (NOW HIRING)

Points North

Implementation Specialist

Minneapolis, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation ... specialists * Become a SME on our products to set client expectations, including understanding how ...

Karbon

Implementation Specialist

Arizona City, AZ · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Dallas, TX · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Chicago, IL · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

New York, NY · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Los Angeles, CA · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

True Helix

Implementation Specialist

Delmont, PA · On-site

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...

Karbon

Implementation Specialist

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Denver, CO · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Ahola

Implementation Specialist

Brecksville, OH · On-site

Implementation Specialist at Ahola The Implementation Specialist will work closely with the Sales ... Effective at addressing customer needs while promoting organizational values * Demonstrates strong ...

Ahola

Implementation Specialist

Brecksville, OH

Implementation Specialist at Ahola The Implementation Specialist will work closely with the Sales ... Effective at addressing customer needs while promoting organizational values * Demonstrates strong ...

Ahola

Implementation Specialist

Brecksville, OH · On-site

Implementation Specialist at Ahola The Implementation Specialist will work closely with the Sales ... Effective at addressing customer needs while promoting organizational values * Demonstrates strong ...

Atonom

AI Implementation Specialist

Provo, UT · On-site

Salary: $50,000 to $90,000 AI Implementation Specialist Customer Experience | Provo, UT | Full-Time | On-Site | Salary $50,000 $90,000 Experience: Entry-Level / 02 Years ABOUT ATONOM Atonom.ai builds ...

True Helix

Implementation Specialist

Delmont, PA · On-site

The Implementation Specialist is responsible for helping clients understand and use company ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...

PEX

Junior Implementation Specialist

Manhattan, NY · On-site +1

$60K - $65K/yr

Junior Implementation Specialist Department: Client Services Employment Type: Full Time Location ... You will work directly with new customers to order cards, configure spend rules, fund accounts, and ...

Cadwell

Field Implementation Specialist

Boston, MA · On-site

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant ... Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key ...

Fleetworthy

Implementation Specialist

As an Implementation Specialist , you are the driving force behind a customer's journey from signed ... You don't just onboard customers- you help them transform how they manage fleets, drivers ...

Cadwell

Field Implementation Specialist

Boston, MA · On-site

$80K - $100K/yr

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant ... Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key ...

Atonom

AI Implementation Specialist

Provo, UT

$50K - $90K/yr

AI Implementation Specialist Customer Experience | Provo, UT | Full-Time | On-Site | Salary $50,000 - $90,000 Experience: Entry-Level / 0-2 Years ABOUT ATONOM Atonom.ai builds Cloud Employees ...

Atonom

AI Implementation Specialist

Provo, UT · On-site

$50K - $90K/yr

AI Implementation Specialist Customer Experience | Provo, UT | Full-Time | On-Site | Salary $50,000 - $90,000 Experience: Entry-Level / 0-2 Years ABOUT ATONOM Atonom.ai builds Cloud Employees ...

next page

Showing results 1-20

All JobsCustomer Implementation Specialist Jobs

Customer Implementation Specialist information

See salary details

$14

$34

$72

How much do customer implementation specialist jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager, Client Services Director, or Customer Success Executive tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require leadership skills, industry experience, and sometimes advanced certifications or specialized knowledge of CRM tools.

What is a Customer Implementation Specialist?

A Customer Implementation Specialist is a professional who guides clients through the process of adopting a company's products or services. They are responsible for onboarding new customers, configuring solutions to meet client needs, conducting training sessions, and ensuring a smooth transition. Their main goal is to help customers effectively use the product or service, address any technical issues, and provide ongoing support during the initial stages. By acting as a liaison between the customer and the company, they play a crucial role in customer satisfaction and retention.

What is the difference between Customer Implementation Specialist vs Customer Support Specialist?

AspectCustomer Implementation SpecialistCustomer Support Specialist
Required CredentialsTypically a bachelor’s degree, industry-specific certificationsHigh school diploma or equivalent, relevant certifications optional
Work EnvironmentProject-based, onboarding new clients, implementation phasesOngoing support, troubleshooting, resolving customer issues
Employer & Industry UsageTech, SaaS, software providers, enterprise solutionsRetail, telecom, tech, service industries

The Customer Implementation Specialist focuses on onboarding new clients and ensuring successful product deployment, often working on projects with specific timelines. In contrast, the Customer Support Specialist handles ongoing customer inquiries and troubleshooting. While both roles require strong communication skills, the implementation role emphasizes project management and technical setup, whereas support centers on issue resolution and customer satisfaction.

What are the typical challenges a Customer Implementation Specialist faces when onboarding new clients, and how are these managed?

Customer Implementation Specialists often encounter challenges such as aligning client expectations with product capabilities, managing timelines across multiple stakeholders, and ensuring effective communication throughout the onboarding process. These challenges are typically managed by setting clear project milestones, maintaining transparent communication with both clients and internal teams, and utilizing project management tools to track progress and address issues proactively. Building strong relationships with clients also helps to anticipate needs and resolve potential roadblocks quickly.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often coordinate with technical teams, provide training, and troubleshoot issues to ensure customer satisfaction and successful adoption.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need strong project management abilities, a solid understanding of client onboarding processes, and often a degree in business or a related field. Familiarity with CRM systems, project management software, and sometimes specific industry tools or certifications is typically required. Excellent communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills and qualities ensure smooth implementation, high customer satisfaction, and successful long-term partnerships.

How much do implementation specialists make in the US?

Implementation specialists in the US typically earn between $50,000 and $80,000 annually, with the median salary around $65,000. Factors such as experience, industry, and certifications can influence compensation, and some roles may include bonuses or benefits.

Is implementation specialist entry level?

Implementation specialists are often entry-level roles, but the position can also require prior experience or specific technical skills depending on the company. Many roles involve training in software tools and customer communication, with some requiring certifications or related experience.
More about Customer Implementation Specialist jobs
What cities are hiring for Customer Implementation Specialist jobs? Cities with the most Customer Implementation Specialist job openings:
What states have the most Customer Implementation Specialist jobs? States with the most job openings for Customer Implementation Specialist jobs include:
What job categories do people searching Customer Implementation Specialist jobs look for? The top searched job categories for Customer Implementation Specialist jobs are:
Customer Implementation Specialist jobs near you
Implementation Specialist

Implementation Specialist

Points North

Minneapolis, MN • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Points North is looking for an Implementation Specialist to join our Twin Cities metro team! The Implementation Specialist is responsible for the successful delivery of our technology to our construction clients. We are looking for an action-oriented individual who is motivated to truly understand client needs. You will internally advocate for and articulate client needs gleaned during implementation processes in addition to externally translating the value of our technology to system users, senior executives and day-to-day operation managers. 

What You'll Be Doing:  

  • Own the full customer implementation process to ensure a smooth and successful implementation, including: 

  • Configure systems on behalf of customers 

  • Run user training sessions 

  • Scope data integration and product needs, ensuring a smooth and successful implementation 

  • Track time on projects and hold clients accountable, within their SLA or SOW 

  • Document all client communication in our CRM 

  • Set, communicate, and manage project plans and execute to expected timeline 

  • Clearly capture and articulate client needs to influence product features 

  • Develop an understanding of our partners’ systems, and build relationships with partner contacts and implementation specialists 

  • Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients 

  • Build sustainable relationships and trust with clients through open and interactive communication 

  • Drive and accelerate user adoption by advising clients on product features 

  • Meet internal goals while maintaining high levels of customer satisfaction 
      

We're Looking For: 

  • Experience implementing and/or supporting software 
  • Strong client-facing experience and communication skills 
  • Able to handle a fast pace in an ever-changing, sometimes ambiguous environment 
  • Expertise in project and/or task management and maintaining appropriate documentation 
  • Demonstrable problem-solving skills with a desire to solve other people’s problems 

Qualifications: 

  • Bachelor’s degree or equivalent industry experience 
  • 2+ years customer-facing experience within the software industry
  • ​​​​​​​1+ years SaaS implementation experience, highly preferred  
  • Experience in Construction, Financial Services, and/or Payroll, preferred
  • ​​​​​​​Experience within a growing SaaS and/or software company, preferred 
  • Able to work hybrid from our Bloomington, MN headquarters 
​​​​​​​
At Points North, we believe that taking care of our team is the foundation of our success. That’s why we’ve created a benefits package designed to support you both personally and professionally:
  • Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
  • Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
  • Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
  • Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
  • Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.
 
For this position the base salary range is $60,000.00-$80,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.
At Points North, you’ll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!

Powered by JazzHR

B0m7DitTqu