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Customer Implementation Specialist Jobs (NOW HIRING)

Sum Theory, Inc

Implementation Specialist

Plano, TX · On-site

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Sum Theory

Implementation Specialist

Plano, TX · On-site +1

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation ... specialists * Become a SME on our products to set client expectations, including understanding how ...

Karbon

Implementation Specialist

Dallas, TX · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Arizona City, AZ · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

True Helix

Implementation Specialist

Delmont, PA · On-site

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...

Karbon

Implementation Specialist

Los Angeles, CA · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

New York, NY · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Chicago, IL · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Denver, CO · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

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All JobsCustomer Implementation Specialist Jobs

Customer Implementation Specialist information

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$14

$34

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How much do customer implementation specialist jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for customer implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding $100,000 annually with experience and leadership responsibilities. Advanced positions may require strong leadership skills, industry knowledge, and sometimes certifications in management or customer experience tools.

What is a Customer Implementation Specialist?

A Customer Implementation Specialist is a professional who guides clients through the process of adopting a company's products or services. They are responsible for onboarding new customers, configuring solutions to meet client needs, conducting training sessions, and ensuring a smooth transition. Their main goal is to help customers effectively use the product or service, address any technical issues, and provide ongoing support during the initial stages. By acting as a liaison between the customer and the company, they play a crucial role in customer satisfaction and retention.

What is the difference between Customer Implementation Specialist vs Customer Support Specialist?

AspectCustomer Implementation SpecialistCustomer Support Specialist
Required CredentialsTypically a bachelor’s degree, industry-specific certificationsHigh school diploma or equivalent, relevant certifications optional
Work EnvironmentProject-based, onboarding new clients, implementation phasesOngoing support, troubleshooting, resolving customer issues
Employer & Industry UsageTech, SaaS, software providers, enterprise solutionsRetail, telecom, tech, service industries

The Customer Implementation Specialist focuses on onboarding new clients and ensuring successful product deployment, often working on projects with specific timelines. In contrast, the Customer Support Specialist handles ongoing customer inquiries and troubleshooting. While both roles require strong communication skills, the implementation role emphasizes project management and technical setup, whereas support centers on issue resolution and customer satisfaction.

What is the role of an implementation specialist?

An implementation specialist is responsible for deploying and configuring products or services for clients, ensuring a smooth transition from sales to operational use. They often coordinate with technical teams, provide training, and troubleshoot issues during the onboarding process to meet client requirements and deadlines.

What are the typical challenges a Customer Implementation Specialist faces when onboarding new clients, and how are these managed?

Customer Implementation Specialists often encounter challenges such as aligning client expectations with product capabilities, managing timelines across multiple stakeholders, and ensuring effective communication throughout the onboarding process. These challenges are typically managed by setting clear project milestones, maintaining transparent communication with both clients and internal teams, and utilizing project management tools to track progress and address issues proactively. Building strong relationships with clients also helps to anticipate needs and resolve potential roadblocks quickly.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often provide training, support, and troubleshooting, using tools like CRM software to manage client accounts and track progress.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need strong project management abilities, a solid understanding of client onboarding processes, and often a degree in business or a related field. Familiarity with CRM systems, project management software, and sometimes specific industry tools or certifications is typically required. Excellent communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills and qualities ensure smooth implementation, high customer satisfaction, and successful long-term partnerships.

How much do implementation specialists make in the US?

Implementation specialists in the US typically earn between $50,000 and $80,000 annually, with the median salary around $65,000. Factors such as experience, industry, and certifications can influence compensation levels.
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Customer Implementation Specialist jobs near you
Infographic showing various Customer Implementation Specialist job openings in the United States as of June 2026, with employment types broken down into 34% Full Time, 64% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.
Customer Implementation Specialist

Customer Implementation Specialist

PRIDE Industries

Walnut, CA

$29/hr

Full-time

Posted 10 days ago

PRIDE Industries rating

8.5

Company rating: 8.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

15th of 197 rated education and training

Job description

Pay Rate$29.00 per hourTelecommute StatusOnsiteAnnouncement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job Description

PRIDE Industries 

Job Description 

 

Job:  Customer Implementation Specialist

Job Code:  AA442 PR-Customer IMP Specs

HR Title Group:  Distribution and Production

Salary Grade: N20

FLSA Status:  Non-Exempt

Approval Date: May 2026

SUPERVISES: 

There are no direct reports with this position.

POSITION SUMMARY:   

Under general supervision, the Operations Account Implementation Specialist is responsible for executing end-to-end customer site launches by preparing, transporting, installing, and activating vending equipment to ensure operational readiness. This role performs field-based logistics, inventory coordination, equipment setup, and troubleshooting to deliver successful site activations. This position requires extensive travel to customer locations to support new launches to ensure seamless deployment. Outside of launch activities, the position supports ongoing operations within assigned service routes, including replenishment, inventory management, and customer support. This role requires strong organizational skills, attention to detail, independent problem-solving, and a commitment to delivering high-quality customer service while safely operating company vehicles.

TYPICAL DUTIES:  

1. *Lead on-site execution of customer launches, with travel up to 75% nationwide to coordinate equipment delivery, installation, setup, and activation in alignment with launch plans and operational standards.2. *Prepare and stage launch materials and equipment, including receiving inventory, processing shipments, and configuring vending machines according to planograms.3. *Transport vending equipment safely and efficiently using company vehicles, ensuring compliance with safety standards and delivery schedules.4. *Install and configure vending machines, including positioning, setup, testing functionality, and verifying readiness for customer use.5. *Service assigned local routes when not traveling, including stocking products, loading/unloading inventory, and maintaining vehicle cleanliness and organization.6. *Deliver front-line customer support by addressing routine inquiries, resolving basic issues, and escalating complex concerns appropriately.7. *Maintain accurate inventory records, update systems, and reconcile discrepancies to ensure proper stock levels.8. *Track and manage required documentation, ensuring completeness and timely follow-up on outstanding items.9. *Operate delivery vehicles in compliance with safety and routing protocols, ensuring timely and accurate deliveries.10. *Process outbound orders, both physically and within internal systems, to support operational efficiency.11. Performs other duties and special projects as assigned.

* Denotes Essential Job Function 

MINIMUM QUALIFICATIONS: 

Two or more years of experience in operations, including manufacturing, customer service, materials management, logistics, planning or similar; Must have valid drivers license with satisfactory driving record; Strong verbal and written communication skills using professional business English; Demonstrated interpersonal skills with ability to build effective working relationships; Basic mathematical proficiency (addition, subtraction, multiplication, division); Intermediate computer skills word processing, spreadsheets, mobile devices, email/text communication; Basic troubleshooting and problem-solving ability; Strong customer service orientation and sound judgment; Ability to adapt to schedule changes and varying work durations

EDUCATION REQUIREMENTS: 

High School Diploma or GED

CERTIFICATES OR LICENSES REQUIRED: 

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Valid Driver's License

PHYSICAL REQUIREMENTS:  

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:  Maneuvering in and around the warehouse Lift and carry up to 35 pounds; push/pull up to 75 pounds Bend, stoop, and maneuver within warehouse and field environments Operate pallet jacks and box trucks Enter and exit vehicles repeatedly Use computers and mobile technology in office and field settings

WORK ENVIRONMENT:  

Work is performed across multiple environments, including customer sites, warehouse settings, and vehicles, with moderate exposure to noise and varying conditions.

DISCLAIMER:  

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. 

At PRIDE, we make a difference in the lives of many, one job at a time.  

How to Apply

Ready to make an impact? Join an organization where business meets purpose, and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful. 

Learn more about who we are and what we stand for at www.prideindustries.com. 

PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law. 

Thank you for considering a career with us-we look forward to connecting with you! 

Employment Type: FULL_TIME

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