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Customer Implementation Specialist Jobs (NOW HIRING)

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation ... specialists * Become a SME on our products to set client expectations, including understanding how ...

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation ... specialists * Become a SME on our products to set client expectations, including understanding how ...

Tishman Speyer Properties

Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers ... Responsibilities for the Clinical Implementation Specialist * Assess clinical practices, state ...

New

Karbon

Implementation Specialist

Chicago, IL · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Dallas, TX · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring ...

Karbon

Implementation Specialist

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

New York, NY · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Los Angeles, CA · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Arizona City, AZ · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

Karbon

Implementation Specialist

Denver, CO · Remote

With customers in 40 countries, we have grown into a globally distributed team across the US ... As an Implementation Specialist, you will lead customers through onboarding, data migration ...

True Helix

Implementation Specialist

Delmont, PA · On-site

My Account Job Openings >> Implementation Specialist Implementation Specialist Summary Title ... Exceptional communication and customer service skills * Detail-oriented Pluses * Experience with ...

Rapid7

Implementation Specialist

Tampa, FL · On-site

Driven by customer success, our Technical Implementation Services team empowers organizations to ... About the Role As an Implementation Specialist, your primary responsibility will be to serve as the ...

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Customer Implementation Specialist information

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How much do customer implementation specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is a customer implementation specialist?

A Customer Implementation Specialist is a professional who guides clients through the process of adopting a company's products or services. They are responsible for onboarding new customers, configuring solutions to meet client needs, conducting training sessions, and ensuring a smooth transition. Their main goal is to help customers effectively use the product or service, address any technical issues, and provide ongoing support during the initial stages. By acting as a liaison between the customer and the company, they play a crucial role in customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer implementation specialist?

To thrive as a Customer Implementation Specialist, you need strong project management abilities, a solid understanding of client onboarding processes, and often a degree in business or a related field. Familiarity with CRM systems, project management software, and sometimes specific industry tools or certifications is typically required. Excellent communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills and qualities ensure smooth implementation, high customer satisfaction, and successful long-term partnerships.

What are the typical challenges a customer implementation specialist faces when onboarding new clients, and how are these managed?

Customer Implementation Specialists often encounter challenges such as aligning client expectations with product capabilities, managing timelines across multiple stakeholders, and ensuring effective communication throughout the onboarding process. These challenges are typically managed by setting clear project milestones, maintaining transparent communication with both clients and internal teams, and utilizing project management tools to track progress and address issues proactively. Building strong relationships with clients also helps to anticipate needs and resolve potential roadblocks quickly.

What is the difference between Customer Implementation Specialist vs Customer Support Specialist?

AspectCustomer Implementation SpecialistCustomer Support Specialist
Required CredentialsTypically a bachelor’s degree, industry-specific certificationsHigh school diploma or equivalent, relevant certifications optional
Work EnvironmentProject-based, onboarding new clients, implementation phasesOngoing support, troubleshooting, resolving customer issues
Employer & Industry UsageTech, SaaS, software providers, enterprise solutionsRetail, telecom, tech, service industries

The Customer Implementation Specialist focuses on onboarding new clients and ensuring successful product deployment, often working on projects with specific timelines. In contrast, the Customer Support Specialist handles ongoing customer inquiries and troubleshooting. While both roles require strong communication skills, the implementation role emphasizes project management and technical setup, whereas support centers on issue resolution and customer satisfaction.

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What cities are hiring for Customer Implementation Specialist jobs?

Cities with the most Customer Implementation Specialist job openings:

What states have the most Customer Implementation Specialist jobs?

States with the most job openings for Customer Implementation Specialist jobs include:

What are popular job titles related to Customer Implementation Specialist jobs?

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Customer Implementation Specialist jobs near you
Infographic showing various Customer Implementation Specialist job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.

Implementation Specialist

Bloomington, MN • On-site

Points North
Software Development • 11 - 50 employees
Learn more about Points Northexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Points North is looking for an Implementation Specialist to join our Twin Cities metro team! The Implementation Specialist is responsible for the successful delivery of our technology to our construction clients. We are looking for an action-oriented individual who is motivated to truly understand client needs. You will internally advocate for and articulate client needs gleaned during implementation processes in addition to externally translating the value of our technology to system users, senior executives and day-to-day operation managers.
What You'll Be Doing:
  • Own the full customer implementation process to ensure a smooth and successful implementation, including:
  • Configure systems on behalf of customers
  • Run user training sessions
  • Scope data integration and product needs, ensuring a smooth and successful implementation
  • Track time on projectsand hold clients accountable, within their SLA or SOW
  • Document all client communication in our CRM
  • Set, communicate, and manage project plans and execute to expected timeline
  • Clearly capture and articulate client needs to influence product features
  • Develop an understanding of our partners' systems, and build relationships with partner contacts and implementation specialists
  • Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Drive and accelerate user adoption by advising clients on product features
  • Meet internal goals while maintaining high levels of customer satisfaction

We're Looking For:
  • Experience implementing and/or supporting software
  • Strong client-facing experience and communication skills
  • Able to handle a fast pace in an ever-changing, sometimes ambiguous environment
  • Expertise in project and/or task management and maintaining appropriate documentation
  • Demonstrable problem-solving skills with a desire to solve other people's problems

Qualifications:
  • Bachelor's degree or equivalent industry experience
  • 2+ years customer-facing experience within the software industry
  • 1+ years SaaS implementation experience, highly preferred
  • Experience in Construction, Financial Services, and/or Payroll, preferred
  • Experience within a growing SaaS and/or software company, preferred
  • Able to work hybrid from our Bloomington, MN headquarters

At Points North, we believe that taking care of our team is the foundation of our success. That's why we've created a benefits package designed to support you both personally and professionally:
  • Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
  • Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
  • Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
  • Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
  • Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For this position the base salary range is $60,000.00-$80,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.
At Points North, you'll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!

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