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Customer Service Implementation Specialist Jobs

RevSpring, Inc.

Implementation Specialist

Livonia, MI · On-site

The Implementation Specialist is an integral member of the Client Services team, responsible for leading the successful implementation of RevSpring's customer communication solutions. The primary ...

Redfish Recruiting

Implementation Specialist

... customers through digital account opening and onboarding solutions. We partner with banks and ... services implementations. Qualifications: * 1-2 years of professional experience in project ...

Incident IQ

Implementation Specialist

Atlanta, GA

... customer satisfaction. Implementation Specialist Responsibilities: * Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live

Fishbowl Inventory

Implementation Specialist

Orem, UT · On-site

Implementation Specialist About Fishbowl Fishbowl is an industry leading, top supplier of ... While our mission is to deliver amazing software, service, training, and support to our customers ...

Ooma

Implementation Specialist

... customer service to our customers * Project manages and oversees the entire onboarding process ... or Implementation Specialist experience, with a strong preference in a SaaS or Customer Service ...

Factset

Implementation Specialist

New York, NY

The Implementation Specialist is a subject matter expert in FactSet's products, tasked with ... processes based on customer needs * Create user workflow specifications, custom report ...

Factset

Implementation Specialist

Austin, TX

The Implementation Specialist is a subject matter expert in FactSet's products, tasked with ... processes based on customer needs * Create user workflow specifications, custom report ...

ClassWallet

Implementation Specialist

ClassWallet's suite of products and services empowers agency administrators to dramatically ... You are the architect of the customer's initial success and the primary driver of long-term ...

Factset

Implementation Specialist

Norwalk, CT

The Implementation Specialist is a subject matter expert in FactSet's products, tasked with ... processes based on customer needs * Create user workflow specifications, custom report ...

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Customer Service Implementation Specialist information

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How much do customer service implementation specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service implementation specialist in the United States is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Implementation Specialist vs Customer Support Representative?

AspectCustomer Service Implementation SpecialistCustomer Support Representative
CredentialsRelevant certifications in customer service, technical knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentImplementing solutions, onboarding clients, technical setupHandling inbound support calls, troubleshooting
Employer & IndustryTech companies, SaaS providers, service providersRetail, telecom, tech support
Search & Comparison IntentUnderstanding implementation roles, technical onboardingCustomer support, issue resolution

The Customer Service Implementation Specialist focuses on onboarding and implementing customer solutions, often requiring technical skills and certifications. In contrast, the Customer Support Representative primarily handles ongoing customer inquiries and troubleshooting. While both roles involve customer interaction, the specialist role is more technical and project-oriented, whereas the support role emphasizes issue resolution and customer satisfaction.

What does a customer service implementation specialist do?

A customer service implementation specialist is responsible for deploying and integrating customer service solutions, such as software or systems, into client operations. They coordinate with clients to understand their needs, configure tools accordingly, and provide training and support to ensure successful adoption. Strong communication skills and knowledge of customer service platforms are essential for this role.

What cities are hiring for Customer Service Implementation Specialist jobs?

Cities with the most Customer Service Implementation Specialist job openings:

What states have the most Customer Service Implementation Specialist jobs?

States with the most job openings for Customer Service Implementation Specialist jobs include:

What are popular job titles related to Customer Service Implementation Specialist jobs?

For Customer Service Implementation Specialist jobs, the most frequently searched job titles are:

Implementation Specialist

Livonia, MI • On-site

RevSpring, Inc.
501 - 1,000 employees
Learn more about RevSpring, Inc.external

Full-time

Re-posted 12 hours ago

Key responsibilities

  • Lead customer implementations from project kickoff through successful production deployment.

  • Configure, validate, test, and implement customer communication solutions, ensuring alignment with business requirements and best practices.

  • Coordinate implementation activities across Product, Development, Operations, and other cross-functional teams.

Job description

Job Title: Implementation Specialist
Job Summary:
The Implementation Specialist is an integral member of the Client Services team, responsible for leading the successful implementation of RevSpring's customer communication solutions. The primary responsibility of this position is to partner with customers throughout the implementation lifecycle by translating business requirements into technical solutions, coordinating cross-functional needs, configuring and validating customer solutions, and ensuring successful production deployment.
This role serves as the primary implementation lead for assigned customer projects, guiding customers from project kickoff through go live while collaborating with multiple internal teams. The Implementation Specialist combines strong project management skills, technical aptitude, and customer consulting capabilities to deliver high-quality implementations that meet customer objectives and support long-term success.
This position contributes directly to RevSpring's mission of delivering innovative customer communication solutions while supporting the company's leadership in Healthcare Revenue Cycle Management and Financial Services.
Essential Functions:
  • Lead customer implementations from project kickoff through successful production deployment.
  • Serve as the primary implementation contact for customers during onboarding, solution deployment, and project execution.
  • Gather, analyze, and document customer business, technical, and operational requirements.
  • Translate customer requirements into scalable communication solutions utilizing RevSpring platforms and implementation tools.
  • Configure, validate, test, and implement customer communication solutions, ensuring alignment with business requirements and best practices.
  • Develop and execute implementation plans, project schedules, and deployment strategies while managing timelines, milestones, and customer expectations.
  • Analyze customer data files, validate data integrity, troubleshoot file issues, and support data mapping and transformation activities.
  • Coordinate implementation activities across Product, Development, Operations, Production, Quality Assurance, and other cross-functional teams.
  • Facilitate implementation meetings, status updates, risk assessments, and project communications with customers and internal stakeholders.
  • Develop and execute implementation testing strategies, including system testing, user acceptance testing (UAT), and production readiness validation.
  • Identify implementation risks, dependencies, and potential project issues while proactively developing mitigation plans.
  • Troubleshoot implementation challenges, perform root cause analysis, and collaborate with technical teams to deliver timely resolutions.
  • Support production cutover activities, deployment validation, and post-implementation stabilization.
  • Provide implementation documentation, customer training, knowledge transfer, and operational handoff to ongoing support teams.
  • Maintain detailed project documentation, implementation records, and customer configuration information.
  • Develop expertise in RevSpring products, platforms, services, implementation methodologies, and integration capabilities.
  • Maintain knowledge of Healthcare Revenue Cycle Management, Financial Services, customer communications, and industry best practices.
  • Recommend implementationimprovements, process enhancements, and solution optimizations that improve customer outcomes and operational efficiency.
  • Identify opportunities to standardize implementation processes, improve project execution, and enhance the customer onboarding experience.
  • Demonstrate a commitment to continuous learning by expanding technical knowledge and staying current on evolving platform capabilities, implementation methodologies, and industry trends.

Minimum Requirements:
Specific Job Skills:
  • 3+ years related experience in business development or sales, preferably in healthcare technology.
  • Demonstrated track record of achieving sales targets.
  • Direct experience with cold calling, qualifying leads, and setting appointments.
  • Experience with Salesforce and HubSpot are a plus.

Education: Bachelor's degree or equivalent combination of education and/or related work experience.
Experience:
  • Minimum of two (2) years of experience in software implementation, project management, customer onboarding, professional services, customer success, technical consulting, or a related customer-facing role.
  • Experience implementing software solutions, SaaS platforms, or customer communication technologies preferred.
  • Experience working with customer data files, file validation, data mapping, and business applications preferred.
  • Experience in Healthcare Revenue Cycle Management, Financial Services, customer communications, or other technology-enabled business environments preferred.
  • Experience coordinating cross-functional implementation projects preferred.
  • Proficiency with Microsoft Office applications.
  • Experience with CRM, project management, ticketing, and implementation management systems preferred.

Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
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