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Customer Success Implementation Jobs (NOW HIRING)

Strativ Group

Customer Success Manager

Waltham, MA · Hybrid

$70K - $80K/yr

... Customer Success, Implementation Manager Boston, MA $85,000.00-$90,000.00 2 days ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with ...

Enerex

Project Manager (Customer Success)

Houston, TX · Remote

This role sits within the Customer Success team and acts as the operational bridge between Customer ... Own onboarding and implementation timelines, milestones, and deliverables * Track progress across ...

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

You will act as the first line of defense for our clients-owning all aspects of implementation ... Customer Success, Implementation, or Client Support experience) * Strong troubleshooting and ...

Thomson Reuters

Customer Success Manager

New York, NY · On-site

Customer Onboarding & Implementation: * Guide customers through the full post-sale implementation ... Customer Success Manager role if you bring: * 4-6+ years of experience in Customer Success ...

THOMSON REUTERS

Customer Success Manager

New York, NY · Hybrid

Customer Onboarding & Implementation: * Guide customers through the full post-sale implementation ... Customer Success Manager role if you bring: * 4-6+ years of experience in Customer Success ...

Fieldwire

Strategic Construction Success Manager

You bring a strong foundation in customer-facing SaaS roles (Customer Success, Implementation, Solutions/Customer Support, or similar) and can build credibility with both executive stakeholders and ...

Atominvest

Customer Success Manager

New York, NY · On-site

$80K - $100K/yr

Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of ... Lead structured implementation programmes for enterprise clients, managing complex timelines ...

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How much do customer success implementation jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer success implementation in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) in implementation roles typically earn a median salary ranging from $60,000 to $100,000 annually, depending on experience, location, and company size. Additional compensation may include bonuses or commissions, especially in sales-related environments, and strong communication and technical skills can lead to higher earnings.

Is being a Customer Success Implementation Manager stressful?

Customer Success Implementation roles can be stressful due to managing client expectations, tight deadlines, and technical challenges. Success often depends on strong communication skills, problem-solving abilities, and the ability to handle multiple accounts simultaneously.

What is implementation in customer success?

In customer success, implementation refers to the process of onboarding and configuring a product or service for a new client to ensure successful adoption. Customer Success Implementation involves coordinating with clients, setting up systems, and providing training to help customers achieve their desired outcomes using the product. It often requires project management skills and familiarity with the company's tools and workflows.

What is the difference between Customer Success Implementation vs Customer Support Specialist?

AspectCustomer Success ImplementationCustomer Support Specialist
Primary FocusImplementing and onboarding customers to ensure successful product adoptionProviding technical support and resolving customer issues post-sale
Required SkillsProject management, onboarding, product trainingTroubleshooting, communication, technical knowledge
Work EnvironmentCustomer onboarding teams, implementation projectsHelp desks, support centers
Common CertificationsCustomer success certifications, product trainingIT support certifications, technical training

Customer Success Implementation focuses on onboarding and ensuring customers successfully adopt products, often involving project management. Customer Support Specialists handle ongoing technical issues and troubleshooting. While both roles require technical knowledge and customer communication skills, their core responsibilities differ in scope and phase of the customer journey.

How much does a CSM get paid?

Customer Success Managers (CSMs) typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and company size. Entry-level CSMs may start lower, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
What cities are hiring for Customer Success Implementation jobs? Cities with the most Customer Success Implementation job openings:
What are the most commonly searched types of Customer Success Implementation jobs? The most popular types of Customer Success Implementation jobs are:
What states have the most Customer Success Implementation jobs? States with the most job openings for Customer Success Implementation jobs include:

Customer Success & Implementation Manager

AirPay

Manhattan, NY • On-site

Full-time

Posted 10 hours ago

Job description

Job Description
About Us
At AirPay, we are on a mission to improve the consumer experience for dental patients.
We are growing rapidly, partnering with top dental provider groups and insurance carriers.
Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.
We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Success & Implementation Manager to join our team and help us maintain our high standards of customer care.
About the Role
As a Customer Success & Implementation Manager, you will be responsible for owning the end-to-end experience for a set of dental practices using AirPay software.You will guide clients through the implementation of our technology, ensuring that their needs are met from initial setup to successful adoption, and continue to manage the relationship post-launch. Your goal is to ensure customers derive maximum value from our solutions, which will result in high satisfaction, retention, and growth opportunities.
This is an in-person role based out of our New York City office, with flexibility for some remote work.
Key Responsibilities
  • Act as the primary point of contact for assigned customers during & after implementation, ensuring ongoing success and engagement with the product
  • Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer's needs
  • Define project timelines, milestones, and deliverables, and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay
  • Own end-to-end product configuration, implementation, onboarding, and training for a complex, data driven product across concurrent customers
  • Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product
  • Drive customer adoption and maximize product usage, ensuring customers achieve their desired outcomes
  • Build and nurture strong, long-lasting relationships across stakeholders - users, leadership - within the Dental Service Organizations (DSOs)
  • Conduct regular check-ins, business reviews, and account health assessments to proactively address challenges, maximize customer value with the product, and identify opportunities for growth

Requirements
  • 5+ years of experience in consulting, client services, or customer success. Prior experience within tech or in implementing software solutions is a requirement.
  • Strong critical thinking and problem-solving abilities
  • Strong project management skills with the ability to manage multiple customers and projects simultaneously, ensuring deadlines and milestones are met.
  • Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders, ensuring customer satisfaction and loyalty.
  • Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
  • Strong work ethic. We are committed to excellence, so we work harder and smarter.
  • Believes that work should be enjoyable. We are a close-knit team and care about having fun at work - we want you to feel the same.
  • Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis
  • Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.

Please note that you must be legally authorized to work in the U.S. for this position.
Benefits
$100,000-$130,000 + Equity

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