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Customer Success Implementation Jobs (NOW HIRING)

Clark

Head of Customer Success

New York, NY · On-site

$185K - $230K/yr

You will own customer health, renewals, adoption, implementation quality, and the operating cadence ... Customer success is not simply account management. It is how we ensure customers reach value ...

Nice Ltd.

$90 - $130/hr

The Partner Success Implementation Engineer is a key technical resource supporting partners ... Provide hands‑on technical implementation support for new partner customers, including ...

Valeo Resources

VP of Customer Success

$141K - $181K/yr

Vice President of Customer Success Valeo Resources has partnered with a B2B SaaS / CRM technology ... In this role, you will oversee the full post-sale customer lifecycle, leading implementation ...

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

You will act as the first line of defense for our clients-owning all aspects of implementation ... Customer Success, Implementation, or Client Support experience) * Strong troubleshooting and ...

Canary Technologies

Senior Customer Success Manager

$93K - $101K/yr

Senior Customer Success Manager We're seeking a proactive, highly strategic, and driven Senior ... In this role, you will take ownership of the onboarding and implementation of some of our most ...

OnCorps AI

Customer Success Manager

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... Implementation Hand-Off: Collaborate with Solutions Engineers to oversee and ensure smooth client ...

OnCorps

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... Implementation Hand-Off: Collaborate with Solutions Engineers to oversee and ensure smooth client ...

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Customer Success Implementation information

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$47

How much do customer success implementation jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer success implementation in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Implementation vs Customer Support Specialist?

AspectCustomer Success ImplementationCustomer Support Specialist
Primary FocusImplementing and onboarding customers to ensure successful product adoptionProviding technical support and resolving customer issues post-sale
Required SkillsProject management, onboarding, product trainingTroubleshooting, communication, technical knowledge
Work EnvironmentCustomer onboarding teams, implementation projectsHelp desks, support centers
Common CertificationsCustomer success certifications, product trainingIT support certifications, technical training

Customer Success Implementation focuses on onboarding and ensuring customers successfully adopt products, often involving project management. Customer Support Specialists handle ongoing technical issues and troubleshooting. While both roles require technical knowledge and customer communication skills, their core responsibilities differ in scope and phase of the customer journey.

What cities are hiring for Customer Success Implementation jobs?

Cities with the most Customer Success Implementation job openings:

What are the most commonly searched types of Customer Success Implementation jobs?

The most popular types of Customer Success Implementation jobs are:

What states have the most Customer Success Implementation jobs?

States with the most job openings for Customer Success Implementation jobs include:

Infographic showing various Customer Success Implementation job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Head of Customer Success

Clark

New York, NY • On-site

$185K - $230K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 hours ago

Job description

About Clark
Clark is building the trust infrastructure for the AI economy.
We're starting with audit and accounting workflows-high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.
We're building a team that combines deep domain expertise, strong customer execution, and AI-native product thinking to redefine how audit gets done.
The Role
We are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a world-class post-sale organization.
This person will land first, protect the existing customer base from day one, and begin recruiting the customer success bench as Clark scales. You will own customer health, renewals, adoption, implementation quality, and the operating cadence that keeps customers successful.
This is a hands-on leadership role. You should be comfortable both building the function and personally engaging with customers.
Why This Role Matters
Clark's customers are adopting AI in high-trust workflows where accuracy, reliability, and change management are critical.
Customer success is not simply account management. It is how we ensure customers reach value, expand usage, and trust Clark as a long-term partner.
The Head of Customer Success will create the systems, team, and customer operating rhythm needed to protect the live base and scale adoption.
What You'll Do
  • Own customer health, retention, renewals, and expansion readiness
  • Build and lead the customer success function
  • Recruit and manage the first CSMs
  • Establish customer health metrics, escalation paths, and renewal processes
  • Partner with Audit Engineers on workflow discovery, pilots, and implementation
  • Create the weekly operating cadence for live accounts
  • Run executive customer conversations and escalation management
  • Translate customer feedback into product and engineering priorities
  • Partner with Sales on handoffs, expansion, and customer fit
  • Build repeatable playbooks for onboarding, adoption, renewals, and QBRs

Who You Are
  • 8+ years of customer success, implementation, account management, or post-sale leadership experience
  • Experience leading customer-facing teams in B2B SaaS
  • Strong operating cadence and customer health discipline
  • Able to work directly with executive customers
  • Strong project management and cross-functional communication
  • Comfortable building from zero while also personally owning key accounts
  • High ownership and urgency in a fast-moving startup environment

Bonus
  • Experience in audit, accounting, compliance, fintech, or workflow software
  • Experience selling or supporting AI-native products
  • Experience building customer success at an early-stage startup
  • Experience with enterprise implementations and complex stakeholder maps
  • Experience hiring and managing CSMs or implementation teams
The Environment
  • 5 days a week on-site in NYC - no remote or hybrid
  • Startup hours and pace - this isn't a 9-to-5
  • Flat structure, no hierarchy - everyone ships
  • High ownership - you own outcomes, not just tasks
Benefits
  • Unlimited PTO
  • Wellhub Platinum membership
  • Comprehensive health, dental, and vision coverage
  • Free company dinner every day

Apply