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Customer Success Implementation Jobs in Florida (NOW HIRING)

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... We help growing and mid-market companies transform their operations by implementing Odoo ERP--the ...

Owens Corning

Customer Success Manager

Tampa, FL · On-site

As a Customer Success Manager , you will play a key role in driving customer success and commercial ... Identify and implement process improvements to strengthen operational efficiency and support ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

The CSM serves as the primary point of contact for customer onboarding, implementation, and ongoing ... Customer Success & Adoption: * Own the end-to-end customer onboarding and implementation journey ...

New

Digital Hands

Customer Success Manager

Tampa, FL

... customer services, including implementations and enhancements, by coordinating with internal ... Customer Success outcomes. * Participate in PreSales for Existing Customers Support presales ...

Owens Corning

Customer Success Manager

Tampa, FL · Hybrid

As a Customer Success Manager , you will play a key role in driving customer success and commercial ... Identify and implement process improvements to strengthen operational efficiency and support ...

QuickNode

Customer Success Manager

Miami, FL · Remote

$154K - $172K/yr

The Role As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top ... Oversee the successful implementation of blockchain solutions, working with customers to tailor our ...

Amadeus

Customer Success Manager

Maitland, FL

The CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business outcomes after implementation of our solutions. Customer Success ...

Humata Health

Customer Success Manager

Winter Park, FL · On-site +1

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation ...

Pearson

Specialist, Customer Success

Tallahassee, FL

$55K - $70K/yr

Key Responsibilities Onboarding & Implementation * Lead and execute the end-to-end onboarding ... High proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)

Digital Hands

Customer Success Manager

Tampa, FL · On-site

... customer services, including implementations and enhancements, by coordinating with internal ... Customer Success outcomes. * Participate in Pre-Sales for Existing Customers Support pre-sales ...

Huzzle

Customer Success Manager

Lakeland, FL

They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...

Huzzle

Customer Success Manager

Tampa, FL

They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...

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Customer Success Implementation information

Do CSMS make good money?

Customer Success Managers (CSMs) in implementation roles typically earn a median salary ranging from $60,000 to $100,000 annually, depending on experience, location, and company size. Additional compensation may include bonuses or commissions, especially in sales-related environments, and strong communication and technical skills can lead to higher earnings.

Is being a Customer Success Implementation Manager stressful?

Customer Success Implementation roles can be stressful due to managing client expectations, tight deadlines, and technical challenges. Success often depends on strong communication skills, problem-solving abilities, and the ability to handle multiple accounts simultaneously.

What is implementation in customer success?

In customer success, implementation refers to the process of onboarding and configuring a product or service for a new client to ensure successful adoption. Customer Success Implementation involves coordinating with clients, setting up systems, and providing training to help customers achieve their desired outcomes using the product. It often requires project management skills and familiarity with the company's tools and workflows.

What is the difference between Customer Success Implementation vs Customer Support Specialist?

AspectCustomer Success ImplementationCustomer Support Specialist
Primary FocusImplementing and onboarding customers to ensure successful product adoptionProviding technical support and resolving customer issues post-sale
Required SkillsProject management, onboarding, product trainingTroubleshooting, communication, technical knowledge
Work EnvironmentCustomer onboarding teams, implementation projectsHelp desks, support centers
Common CertificationsCustomer success certifications, product trainingIT support certifications, technical training

Customer Success Implementation focuses on onboarding and ensuring customers successfully adopt products, often involving project management. Customer Support Specialists handle ongoing technical issues and troubleshooting. While both roles require technical knowledge and customer communication skills, their core responsibilities differ in scope and phase of the customer journey.

How much does a CSM get paid?

Customer Success Managers (CSMs) typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and company size. Entry-level CSMs may start lower, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
What are the most commonly searched types of Customer Success Implementation jobs in Florida? The most popular types of Customer Success Implementation jobs in Florida are:
What cities in Florida are hiring for Customer Success Implementation jobs? Cities in Florida with the most Customer Success Implementation job openings:
Customer Success Project Manager

Customer Success Project Manager

Mad Mobile Inc

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Be an early applicant

Job description

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.


About the Role:

The Customer Success Project Manager plays a critical role in supporting customer onboarding, account management operations, customer retention initiatives, and revenue-generating conversion programs. This position serves as the operational backbone for the Customer Success and Account Management teams, ensuring customer data integrity, onboarding execution, installation coordination, account readiness, and consistent customer engagement across the customer lifecycle.

This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and enjoys balancing project coordination, customer operations, process improvement, and cross-functional collaboration. The successful candidate will help drive efficiency across Customer Success while enabling Account Managers to focus on customer relationships, upsell opportunities, and strategic growth initiatives.


Role Location:Tampa, FL (in-office)


In this role, you will:
  • Support Customer Success and Account Management teams with operational and administrative activities.
  • Maintain accurate customer, contact, asset, and account data within Salesforce and related systems.
  • Coordinate customer onboarding activities, implementation timelines, and cross-functional deliverables.
  • Manage customer case workflows and ensure proper communication between Support, Customer Success, and Account Management.
  • Monitor non-responsive and at-risk accounts, helping drive follow-up and operational readiness.
  • Coordinate third-party installations and maintain communication with installation partners and internal stakeholders.
  • Support hardware deployment tracking, retrieval efforts, and asset accountability initiatives.
  • Maintain onboarding documentation, implementation trackers, reporting dashboards, and operational procedures.
  • Support lower-tier account coverage, queue management, and recurring customer administration tasks.
  • Identify process improvement opportunities and support operational excellence initiatives.
  • Generate reports and analyze operational metrics to support leadership decision-making.


We are looking for someone who has:
  • Strong analytical and problem-solving skills with the ability to interpret large data sets and identify trends.
  • Exceptional organizational and project coordination abilities.
  • Experience working heavily in spreadsheets, reporting platforms, and operational systems.
  • Strong communication and interpersonal skills with the ability to collaborate across departments.
  • Ability to manage multiple projects, priorities, and deadlines simultaneously.
  • Detail-oriented mindset with strong follow-through and accountability.
  • Comfort working in a fast-paced, evolving environment with shifting priorities.
  • Ability to document processes clearly and improve operational workflows.


Requirements:
  • Bachelor’s degree in Business, Operations, Supply Chain, Analytics, or a related field preferred.
  • 1–3 years of experience in project coordination, onboarding, operations, customer success, implementation, or related roles.
  • Strong proficiency in Microsoft Excel and/or Google Sheets.
  • Experience with reporting, data analysis, and operational tracking tools.
  • Experience coordinating multiple stakeholders and project timelines.
  • Comfortable presenting information and supporting live webinars or training sessions.
  • Strong written and verbal communication skills.


Preferred Qualifications:
  • Experience in SaaS, retail technology, restaurant technology, logistics, or warehouse operations.
  • Familiarity with project management tools such as Asana, Jira, Monday.com, or Microsoft Project.
  • Experience supporting inventory management or forecasting initiatives.
  • Exposure to CRM systems and operational reporting platforms.
  • Startup or high-growth company experience preferred.


Our Core Values
  • Customer – WE believe that our customers deserve the best from us every day.
  • Accountability – WE take ownership and make things happen.
  • Teamwork – WE win as a team and have fun doing it.
  • Innovation – WE innovate, inspire, ignite the future!
  • Integrity – WE are honest, ethical, and trustworthy.

What about the benefits you ask?

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans – they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $500 HSA contribution (prorated based on your start date and split into two payments).

Additionally, we provide a 401(k) plan with a matching contribution of up to 4%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.


EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.


* Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.