Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...
New
Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...
New
$80K - $100K/yr
Execute onboarding and implementation for 80-100 accounts. * Run periodic business reviews with key stakeholders. * Partner with Sales on renewals and upsell opportunities. * Document customer ...
$80K - $100K/yr
Execute onboarding and implementation for 80-100 accounts. * Run periodic business reviews with key stakeholders. * Partner with Sales on renewals and upsell opportunities. * Document customer ...
This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As Customer Success Executive, you ...
This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As Customer Success Executive, you ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...
Sr, Manager Customer Success
Pensacola, FL · On-site
Implement proactive risk management strategies that improve customer health and reduce churn across ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...
Sr, Manager Customer Success
Pensacola, FL · On-site
Implement proactive risk management strategies that improve customer health and reduce churn across ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...
Customer Success Manager
Tampa, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Tampa, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Own the Customer Success platform end to end -- evaluate, define requirements, select, implement, and then administer it in production (e.g., Velaris, Gainsight, Planhat). * Operationalize our ...
Own the Customer Success platform end to end -- evaluate, define requirements, select, implement, and then administer it in production (e.g., Velaris, Gainsight, Planhat). * Operationalize our ...
Customer Success Manager
Tampa, FL · On-site
$70 - $90/hr
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Tampa, FL · On-site
$70 - $90/hr
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Clearwater, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Clearwater, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Saint Petersburg, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Saint Petersburg, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Clearwater, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Clearwater, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Lakeland, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Lakeland, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Tampa, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Tampa, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Representative
Davenport, FL · On-site +1
$19.10 - $27.70/hr
The Customer Success Representative is responsible for delivering unparalleled customer service by ... to plan and implement sales strategy with limited supervision. 4. Ability to thrive in a ...
Customer Success Representative
Davenport, FL · On-site +1
$19.10 - $27.70/hr
The Customer Success Representative is responsible for delivering unparalleled customer service by ... to plan and implement sales strategy with limited supervision. 4. Ability to thrive in a ...
The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Support the evaluation, implementation, and ongoing administration of learning management and ...
New
The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Support the evaluation, implementation, and ongoing administration of learning management and ...
New
Customer Success Manager
Saint Petersburg, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Saint Petersburg, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Lakeland, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Lakeland, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Clearwater Beach, FL · On-site
Client Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... Our client is a high-performance consulting and implementation firm that partners with digital ...
Customer Success Manager
Clearwater Beach, FL · On-site
Client Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... Our client is a high-performance consulting and implementation firm that partners with digital ...
The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Support the evaluation, implementation, and ongoing administration of learning management and ...
New
The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Support the evaluation, implementation, and ongoing administration of learning management and ...
New
Customer Success Manager
Tampa, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Manager
Tampa, FL · On-site
They specialize in helping founders implement scalable systems, improve operational efficiency, and ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ...
Customer Success Implementation information
What is the difference between Customer Success Implementation vs Customer Support Specialist?
| Aspect | Customer Success Implementation | Customer Support Specialist |
|---|---|---|
| Primary Focus | Implementing and onboarding customers to ensure successful product adoption | Providing technical support and resolving customer issues post-sale |
| Required Skills | Project management, onboarding, product training | Troubleshooting, communication, technical knowledge |
| Work Environment | Customer onboarding teams, implementation projects | Help desks, support centers |
| Common Certifications | Customer success certifications, product training | IT support certifications, technical training |
Customer Success Implementation focuses on onboarding and ensuring customers successfully adopt products, often involving project management. Customer Support Specialists handle ongoing technical issues and troubleshooting. While both roles require technical knowledge and customer communication skills, their core responsibilities differ in scope and phase of the customer journey.
What are the most commonly searched types of Customer Success Implementation jobs in Florida?
The most popular types of Customer Success Implementation jobs in Florida are:
What cities in Florida are hiring for Customer Success Implementation jobs?
Cities in Florida with the most Customer Success Implementation job openings:
Job description
Job Description:
Responsibilities for the Customer Success Manager
- Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
- Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
- Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
- Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
- Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
- Execute to successful completion of departmental KPI's, metrics, etc
Qualifications of the Customer Success Manager
- Bachelor's degree in related area preferred (experience in lieu of degree)
- 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
- Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
- Experience in the behavioral health industry, preferred
- Experience working with CSM applications, preferred
- Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
- Demonstrated leadership abilities and achievement orientation
- Highly self-motivated and directed
- Superior attention to detail
Knowledge, Skills, and Abilities of the Customer Success Manager
- Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
- Ability to assess needs and produce solutions to target those needs
- Skills to effectively manage peers as part of a collaborative project
- Initiative, motivation, creativity, and ability to understand many areas of expertise
- Ability to communicate professionally with all levels of management and happy/unhappy customers
- Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
- Extremely organized and skilled in project management (for the sake of action plan management)
- Group presentation skills, preferred
- Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
- Strong presentation, verbal, and written communication skills
- Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
- Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
- Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
- Must be able to travel 25% of the time
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Qualifacts
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Nashville, TN, US
Year founded
2000