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Customer Success Implementation Manager Jobs (NOW HIRING)

Greenboard

Customer Success Manager

New York, NY · On-site

$110K - $150K/yr

About the Role As a Customer Success Manager, you'll own the end-to-end relationship for a ... You'll drive onboarding and implementation, manage renewals and expansion conversations, and act as ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... You will partner closely with customers during implementation and training, then continue to manage ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... You will partner closely with customers during implementation and training, then continue to manage ...

Socket.dev

Customer Implementation Manager

Columbus, OH · On-site

$70 - $100/hr

You will collaborate closely with Customer Success Managers (CSMs), Relationship Managers (RMs ... What We Offer: As a Customer Implementation Manager, you will receive competitive pay, bonus ...

AlertMedia

Implementation Manager

The Implementation Manager (IM) serves as a thought partner, product expert, and project manager ... Enthusiasm for partnering cross-functionally with Customer Success, Customer Support, Technical ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

You will manage onboarding projects from kickoff through successful handoff to New Client Services (NCS), ensuring customers are positioned for long-term success. Our Implementation Managers ...

Saleo, Inc.

Implementation Manager

Alpharetta, GA · On-site

The Implementation Manager will be a pivotal member of our demo experience team, leading our ... Collaborate internally and cross-functionally with Engineering, Customer Success, Product, and ...

PatientPoint

Implementation Manager

Garden City, NY

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... customer success. What You'll Do: * Strategic Program and Construction Oversight: Provide ...

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Customer Success Implementation Manager information

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$32.5K

$83.1K

$140K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities are hiring for Customer Success Implementation Manager jobs?

Cities with the most Customer Success Implementation Manager job openings:

What states have the most Customer Success Implementation Manager jobs?

States with the most job openings for Customer Success Implementation Manager jobs include:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success & Implementation Manager

AirPay

Manhattan, NY • On-site

Full-time

Re-posted 5 days ago

Job description


About Us
At AirPay, we are on a mission to improve the consumer experience for dental patients.
We are growing rapidly, partnering with top dental provider groups and insurance carriers.
Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.
We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Success & Implementation Manager to join our team and help us maintain our high standards of customer care.
About the Role
As a Customer Success & Implementation Manager, you will be responsible for owning the end-to-end experience for a set of dental practices using AirPay software.You will guide clients through the implementation of our technology, ensuring that their needs are met from initial setup to successful adoption, and continue to manage the relationship post-launch. Your goal is to ensure customers derive maximum value from our solutions, which will result in high satisfaction, retention, and growth opportunities.
This is an in-person role based out of our New York City office, with flexibility for some remote work.
Key Responsibilities
  • Act as the primary point of contact for assigned customers during & after implementation, ensuring ongoing success and engagement with the product
  • Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer's needs
  • Define project timelines, milestones, and deliverables, and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay
  • Own end-to-end product configuration, implementation, onboarding, and training for a complex, data driven product across concurrent customers
  • Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product
  • Drive customer adoption and maximize product usage, ensuring customers achieve their desired outcomes
  • Build and nurture strong, long-lasting relationships across stakeholders - users, leadership - within the Dental Service Organizations (DSOs)
  • Conduct regular check-ins, business reviews, and account health assessments to proactively address challenges, maximize customer value with the product, and identify opportunities for growth

Requirements
  • 5+ years of experience in consulting, client services, or customer success. Prior experience within tech or in implementing software solutions is a requirement.
  • Strong critical thinking and problem-solving abilities
  • Strong project management skills with the ability to manage multiple customers and projects simultaneously, ensuring deadlines and milestones are met.
  • Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders, ensuring customer satisfaction and loyalty.
  • Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
  • Strong work ethic. We are committed to excellence, so we work harder and smarter.
  • Believes that work should be enjoyable. We are a close-knit team and care about having fun at work - we want you to feel the same.
  • Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis
  • Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.

Please note that you must be legally authorized to work in the U.S. for this position.
Benefits
$100,000-$130,000 + Equity

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