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Customer Success Implementation Manager Jobs (NOW HIRING)

AssistIQ

Sr. Implementation Manager

Chicago, IL · On-site +1

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

PermitFlow

Implementation Specialist

Manhattan, NY · On-site

$70 - $90/hr

Role Overview As Implementation Specialist , you will report to the Vice President of Customer ... customer success, or a related customer-facing role at a B2B SaaS company. * Experience managing ...

RIVET Work

Implementation Manager

Detroit, MI

High-Touch Customer Success | Building the Future of Construction | Hybrid in Detroit About RIVET ... The Role As an Implementation Manager at RIVET, you'll bring your construction experience ...

Exiger

Implementation Manager

Mclean, VA · Hybrid

Implementation Manager Location: McLean, VA or Richmond, VA Work Environment: Hybrid Role Summary ... customer success. Who You Are: * You possess a high level of initiative and self-motivation ...

AssistIQ

Sr. Implementation Manager

Chicago, IL

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

RIVET Work

Implementation Manager

Detroit, MI · On-site

High-Touch Customer Success | Building the Future of Construction | Hybrid in Detroit About RIVET ... The Role As an Implementation Manager at RIVET, you'll bring your construction experienceeverything ...

AssistIQ

Sr. Implementation Manager

Saint Louis, MO · Remote

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

Mural Health

Implementation Manager

$70K - $95K/yr

The Implementation Manager is the person who turns a new clinical trial from a set of requirements ... Director of Customer Success You will: * Receive new trial setup requests from CSMs, typically ...

GoodShip

Implementation Manager

About the Role As an Implementation Manager on the Sales team, you'll be the technical architect at the critical intersection of sales and customer success. You'll partner closely with Account ...

Dynamo AI

Customer Success Senior Manager

Manhattan, NY · On-site

Customer Success Senior Manager We are seeking a strategic Customer Success Senior Manager to build ... Implement strategies that drive product adoption and utilization. * Customer Advocacy: Act as the ...

Dealpath

Implementation Manager

Austin, TX · On-site

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Dealpath

Implementation Manager

Austin, TX

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Uniti Ai

Customer Success Manager

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Uniti, you'll own customer relationships from the ... You'll partner with Sales, Implementation, Product, and Engineering to make every operator ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will partner with internal relationship stakeholders including Sales and Customer Success to ...

Dealpath

Implementation Manager

San Francisco, CA · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

NETRIO

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client ... Help the Professional Services team overcome delays in implementation. * Manage expectations and be ...

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Customer Success Implementation Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities are hiring for Customer Success Implementation Manager jobs?

Cities with the most Customer Success Implementation Manager job openings:

What states have the most Customer Success Implementation Manager jobs?

States with the most job openings for Customer Success Implementation Manager jobs include:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Implementation Manager

AssistIQ

Chicago, IL • On-site, Remote

Full-time

Medical, PTO

Re-posted 25 days ago

Job description

About Us:
At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.
About the Role:
As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ's platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ's growth.
This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams.
Your ultimate goal is to ensure seamless adoption of AssistIQ's solution while delivering measurable value to customers.
We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards.
We would expect you to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement). Teamwork, professionalism, confidentiality, project management, understanding of software products and communication are essential.
Given the nature of startup life, the role of the Sr. Implementation Manager is dynamic with priorities evolving regularly.
Responsibilities:
  • Lead implementations of product at customer locations from discovery to live deployment, including but not limited to:
    • Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization.
    • Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences.
    • Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation.
    • Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development.
    • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
    • Building and maintaining relationships across clinical, operational, and IT stakeholders.
    • Completing on-site training for end users and ensuring end user acceptance.
    • Ensuring a smooth transition to customer success post go-live.
  • Continuously improve implementation processes, including:
    • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
    • Refining implementation playbook and processes, leveraging feedback from customers.
  • Be the "boots on the ground" to drive product improvements and expansion opportunities:
    • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Requirements
  • Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices.
  • 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies.
  • Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders.
  • Experience mentoring or leading team members in a formal or informal capacity.
  • Experience providing support during pre and post go-live and creating successful transitions to customer success teams.
    • Demonstrated capability for problem-solving, prioritization and project management.
    • Excellent interpersonal skills.
    • Ability to synthesize information, think quickly and drive changes.
    • Strong communication (verbal, presentation, written) and time management skills.
  • A current driver's license.
  • >50% travel required.

Benefits
  • Health insurance
  • 3 weeks of vacation
  • 10 sick days
  • Flexible work hours
  • A collaborative, engaging, top-of-class culture

Our Core Values
  • Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success.
  • Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
  • Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
  • Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team.
  • Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

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