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Customer Success Implementation Manager Jobs (NOW HIRING)

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

You will act as the first line of defense for our clients-owning all aspects of implementation ... product managers. Compensation & Benefits * Competitive compensation and a fantastic office ...

Dealpath

Implementation Manager

Austin, TX

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

QuickNode

Customer Success Manager

Miami, FL · Remote

$154K - $172K/yr

The Role As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top ... Oversee the successful implementation of blockchain solutions, working with customers to tailor our ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

FourKites

Implementation Manager

Chicago, IL

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will partner with internal relationship stakeholders including Sales and Customer Success to ...

Dealpath

Implementation Manager

San Francisco, CA · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Rundoo

Implementation Manager

Chicago, IL · On-site

$82K - $111K/yr

About the role As an Implementation Manager at Rundoo, you will lead clients through the entire ... Partner with sales development and customer success teams : Collaborate closely with both teams to ...

Humanly

Implementation Manager

Seattle, WA · On-site

$90K - $110K/yr

As an Implementation Manager, you'll own the post-sale technical onboarding experience for Humanly ... Document configurations, decisions, and handoff notes clearly for the Customer Success team post ...

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Invoca

Implementation Manager

Austin, TX · Remote

Reporting to the Senior Manager, Implementation, you will manage projects spanning four customer segments, ensuring a seamless onboarding experience that drives product adoption and long-term success.

Vector Solutions

Implementation Manager

Tampa, FL · On-site

$50K - $65K/yr

... customers, but the success of our team. What You'll Do: * Be passionate about implementing Vector Solution's technology to your assigned business unit * Be a consultative partner to guide ...

Nutrislice

Technical Implementation Manager

Denver, CO · Remote

$60K - $75K/yr

At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management ... The Technical Implementation Manager is a hands-on role within the Nutrislice Customer Success ...

PermitFlow

Implementation Specialist

New York, NY · On-site

$100K - $130K/yr

Role Overview As Implementation Specialist , you will report to the Vice President of Customer ... customer success, or a related customer-facing role at a B2B SaaS company. * Experience managing ...

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All JobsCustomer Success Implementation Manager Jobs

Customer Success Implementation Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success implementation manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer success implementation manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Success Implementation Managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What are the key skills and qualifications needed to thrive as a Customer Success Implementation Manager, and why are they important?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What does a Customer Success Implementation Manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.
What cities are hiring for Customer Success Implementation Manager jobs? Cities with the most Customer Success Implementation Manager job openings:
What states have the most Customer Success Implementation Manager jobs? States with the most job openings for Customer Success Implementation Manager jobs include:
Customer Success Implementation Manager jobs near you

Customer Success Associate

Adaptive Security

New York, NY • On-site

$90K - $100K/yr

Full-time

Posted yesterday

Job description

About Adaptive
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
The Role
We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.
Responsibilities
  • Own all aspects of customer implementation, onboarding, and support.
  • Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
  • Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
  • Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
  • Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.

Qualifications
  • 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills and a customer-first mindset.
  • Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
  • A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers.

Compensation & Benefits
  • Competitive compensation and a fantastic office atmosphere.
  • Premium healthcare and wellness benefits.
  • Catered lunch in the NYC office, Monday - Friday

Apply