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Customer Success Implementation Manager Jobs (NOW HIRING)

Jobtailor

Customer Success Manager

Dallas, TX · On-site

Manage the transition and handoff of clients from Implementation to Customer Success. * Troubleshoot client-reported issues related to provider compensation calculations, data accuracy, reporting ...

Valeo Resources

VP of Customer Success

$141K - $181K/yr

... leading implementation, enablement, support, retention, and expansion for mid-market and enterprise customers. Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology ...

Dealpath

Implementation Manager

Austin, TX

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will partner with internal relationship stakeholders including Sales and Customer Success to ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

... an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will partner with internal relationship stakeholders including Sales and Customer Success to ...

Vitesse

Implementation Manager

Niagara Falls, NY · On-site

Partner with Pre-Sales, Technical Integration, Account Implementations, Customer Success, Product ... Strong project management discipline, with the ability to manage multiple workstreams, owners ...

Blueprint

Implementation Manager

San Francisco, CA · On-site

What will you do? (Role Overview) As an AI-Implementation Manager at Rocketlane, you will lead end ... Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira ...

Dealpath

Implementation Manager

San Francisco, CA · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Thredd

Implementation Manager

Austin, TX · On-site

Strong focus on delivering customer outcomes and delivering a good customer experience * The ... success; Here are what the values mean for you in this Implementation Manager position; * Own it ...

FNBTECH INC

Implementation Manager

Dallas, TX

$60K - $75K/yr

Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... implementation, professional services, or a similar project management role. * Proven experience ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

Responsibilities : • Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success ...

Papaya Global

Implementation Manager

New York, NY · On-site +1

Facilitate a structured handover to Account Management and Customer Success teams post-implementation. Why Papaya Global? * Join a rapidly growing, mission-driven company at the forefront of global ...

New

Dynamo AI

Customer Success Senior Manager

Manhattan, NY · On-site

Customer Success Senior Manager We are seeking a strategic Customer Success Senior Manager to build ... Implement strategies that drive product adoption and utilization. * Customer Advocacy: Act as the ...

Empyrean

Implementation Manager

Houston, TX · On-site

Own accountability for the success of assigned implementations * Ensure all requirements are ... Excellent customer focus/service orientation * Excellent written and verbal communication skills

intenseye

Implementation Manager

Manhattan, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Collaborate cross‑functionally with Sales, Engineering, Product, Customer Success, Technical ...

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Customer Success Implementation Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success implementation manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities are hiring for Customer Success Implementation Manager jobs?

Cities with the most Customer Success Implementation Manager job openings:

What states have the most Customer Success Implementation Manager jobs?

States with the most job openings for Customer Success Implementation Manager jobs include:

What are popular job titles related to Customer Success Implementation Manager jobs?

For Customer Success Implementation Manager jobs, the most frequently searched job titles are:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Dallas, TX • On-site

Jobtailor
See more jobs at Jobtailorexternal

Other

Posted 25 days ago

Job description

  • Develop and maintain a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic.
  • Supervise, coach, and support Customer Success Specialists, providing guidance on prioritization, issue resolution, client communication, and performance.
  • Manage the transition and handoff of clients from Implementation to Customer Success.
  • Troubleshoot client-reported issues related to provider compensation calculations, data accuracy, reporting, and system configuration.
  • Investigate discrepancies, validate data and calculation results, perform root cause analysis, and recommend corrective and preventive solutions.
  • Monitor team workloads, support request volumes, issue aging, and compliance with established service-level agreements.
  • Build and maintain strong relationships with client stakeholders and lead regular client check-ins and operational reviews.
  • Coordinate with Project Management, Business Analysis, Product, Engineering, Quality Assurance, and Implementation teams to resolve complex issues.
  • Participate in User Acceptance Testing, regression testing, release validation, and post-release support.
  • Ensure support cases, client decisions, project plans, resolutions, and recurring issues are documented accurately and timely.
  • Identify customer health risks, recurring issues, and process improvement opportunities, and take proactive action to prevent escalations.
  • Support customer satisfaction, retention, and renewal readiness through proactive engagement and effective issue management.
Requirements
  • Bachelor’s degree in business, Healthcare Administration, Finance, Accounting, Information Systems, or a related field preferred.
  • Minimum of 5 years of experience in customer success, client support or implementation in the provider compensation, or healthcare finance space.
  • Previous experience supervising, coaching, mentoring, or leading team members.
  • Strong understanding of provider compensation methodologies, data validation, reporting, and calculation processes.
  • Strong analytical and problem-solving skills with the ability to investigate complex data and system issues.
  • Experience managing multiple clients, priorities, deadlines, and escalations in a fast-paced environment.
  • Strong attention to detail, organizational skills, and follow-through.
  • Excellent written and verbal communication skills with a client-focused approach.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and project or support-management tools.
  • Ability to work independently and collaborate effectively across departments.
Core Competencies

Demonstrates expertise in provider compensation methodologies, data validation, and client relationship management while effectively leading teams and ensuring customer satisfaction through proactive issue resolution and communication.

Highest-signal resume keywords
  • Provider Compensation Methodologies
  • Customer Success Management
  • Data Validation
  • Analytical Problem-Solving
  • Team Leadership
ATS Optimization Keywords Hard Skills
  • Data Analysis
  • Root Cause Analysis
  • Reporting
  • Calculation Processes
  • Client Support
  • Implementation Management
  • Project Management
Soft Skills
  • Coaching
  • Communication
  • Organizational Skills
  • Attention to Detail
  • Client-Focused Approach
Industry Keywords
  • Healthcare Administration
  • Finance
  • Accounting
  • Provider Compensation
  • Customer Satisfaction
Tools & Technologies
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Support-Management Tools
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