$90 - $130/hr
... customers. * Collaborate closely with Partner Success Managers to understand partner goals and ... implementation engineering, solutions engineering, technical support, or a related technical ...
$90 - $130/hr
... customers. * Collaborate closely with Partner Success Managers to understand partner goals and ... implementation engineering, solutions engineering, technical support, or a related technical ...
$120 - $190/hr
A documented onboarding playbook Who You Are * 3+ years in customer success, implementation, or ... Organized and dependable: you can manage many accounts at once without letting things slip * Strong ...
New
$120 - $190/hr
A documented onboarding playbook Who You Are * 3+ years in customer success, implementation, or ... Organized and dependable: you can manage many accounts at once without letting things slip * Strong ...
New
$180 - $240/hr
What you will bring (essential) * 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts. * Experience with cloud-native or ...
Posted today
$180 - $240/hr
What you will bring (essential) * 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts. * Experience with cloud-native or ...
Posted today
$90 - $130/hr
Exposure to complex, end‑to‑end customer implementations with regional and global impact ... manage risks, dependencies, and issues from award through hypercare, escalating where required to ...
$90 - $130/hr
Exposure to complex, end‑to‑end customer implementations with regional and global impact ... manage risks, dependencies, and issues from award through hypercare, escalating where required to ...
$90 - $150/hr
Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals. * Conduct Executive Business Reviews (EBRs) to highlight value delivered, align ...
New
$90 - $150/hr
Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals. * Conduct Executive Business Reviews (EBRs) to highlight value delivered, align ...
New
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000 ... With fast bi-directional EHR integrations, and flexible, cost-effective implementation, Octagos ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000 ... With fast bi-directional EHR integrations, and flexible, cost-effective implementation, Octagos ...
CUSTOMER SUCCESS MANAGER
Erlanger, KY · On-site
$75 - $105/hr
CUSTOMER SUCCESS MANAGER Full Time Erlanger, KY, US At L2 Aviation, we do far more than engineer ... Develop and implement customer retention strategies that strengthen long-term partnerships and ...
CUSTOMER SUCCESS MANAGER
Erlanger, KY · On-site
$75 - $105/hr
CUSTOMER SUCCESS MANAGER Full Time Erlanger, KY, US At L2 Aviation, we do far more than engineer ... Develop and implement customer retention strategies that strengthen long-term partnerships and ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...
$90 - $140/hr
You'll work cross-functionally with Implementation, Product, and Support teams to ensure each ... Customer Success, Account Management, Implementation, or a similar function Experience in health ...
$90 - $140/hr
You'll work cross-functionally with Implementation, Product, and Support teams to ensure each ... Customer Success, Account Management, Implementation, or a similar function Experience in health ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Participate in the implementation process solely to build foundational relationships and ensure a ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Participate in the implementation process solely to build foundational relationships and ensure a ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Participate in the implementation process solely to build foundational relationships and ensure a ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Participate in the implementation process solely to build foundational relationships and ensure a ...
$110 - $150/hr
Directly manage Customer Success Managers, including hiring, onboarding, coaching, 1:1s, career pathing, and performance management. * Set clear individual and team KPIs -- gross and net retention ...
New
$110 - $150/hr
Directly manage Customer Success Managers, including hiring, onboarding, coaching, 1:1s, career pathing, and performance management. * Set clear individual and team KPIs -- gross and net retention ...
New
Customer Success Manger
Louisville, KY · On-site
The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...
New
Customer Success Manger
Louisville, KY · On-site
The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...
New
$90 - $150/hr
We design, implement, and optimize resilient digital environments that enable innovation, scale, and operational efficiency. Customer Success Manager - Cybersecurity Location: United States (Remote ...
$90 - $150/hr
We design, implement, and optimize resilient digital environments that enable innovation, scale, and operational efficiency. Customer Success Manager - Cybersecurity Location: United States (Remote ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...
Sr, Manager Customer Success
Frankfort, KY · On-site
Implement proactive risk management strategies that improve customer health and reduce churn across ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...
Sr, Manager Customer Success
Frankfort, KY · On-site
Implement proactive risk management strategies that improve customer health and reduce churn across ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...
$90 - $120/hr
What We're Looking For * 3+ years in customer success, account management, or implementation--ideally in SaaS with a technical or compliance product. * Track record owning the full customer lifecycle ...
$90 - $120/hr
What We're Looking For * 3+ years in customer success, account management, or implementation--ideally in SaaS with a technical or compliance product. * Track record owning the full customer lifecycle ...
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
$120 - $170/hr
Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...
$120 - $170/hr
Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...
$90 - $150/hr
Lead onboarding and implementation for new enterprise customers. * Drive adoption and measurable ... Customer Success, Account Management, or consulting within SaaS or data-driven businesses.
$90 - $150/hr
Lead onboarding and implementation for new enterprise customers. * Drive adoption and measurable ... Customer Success, Account Management, or consulting within SaaS or data-driven businesses.
Customer Success Implementation Manager information
See Kentucky salary details
$28.2K - $36.7K
4% of jobs
$36.7K - $45.2K
10% of jobs
$51.1K is the 25th percentile. Wages below this are outliers.
$45.2K - $53.7K
16% of jobs
$53.7K - $62.2K
15% of jobs
The median wage is $65.4K / yr.
$62.2K - $70.7K
14% of jobs
$70.7K - $79.2K
14% of jobs
$81.5K is the 75th percentile. Wages above this are outliers.
$79.2K - $87.6K
10% of jobs
$87.6K - $96.1K
10% of jobs
$96.1K - $104.6K
4% of jobs
$104.6K - $113.1K
2% of jobs
$113.1K - $121.6K
2% of jobs
$28.2K
$72.1K
$121.6K
How much do customer success implementation manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.
What does a customer success implementation manager do?
A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.
What are the key skills and qualifications needed to thrive as a customer success implementation manager?
To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.
What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?
Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.
What is the difference between Customer Success Implementation Manager vs Customer Success Manager?
| Aspect | Customer Success Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing and onboarding new clients, ensuring smooth product adoption | Managing ongoing client relationships, renewals, and satisfaction |
| Required Skills | Project management, technical onboarding, training | Relationship building, communication, retention strategies |
| Work Environment | Pre-sales and onboarding phases, cross-functional teams | Post-sales, account management, customer support |
| Common Certifications | Customer success certifications, project management certifications | Customer success certifications, CRM platform certifications |
While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.
What cities in Kentucky are hiring for Customer Success Implementation Manager jobs?
Cities in Kentucky with the most Customer Success Implementation Manager job openings:
Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Partner Success Implementation Engineer is a key technical resource supporting partners throughout implementation, readiness, and ongoing product adoption. This role provides technical expertise, enhancement advocacy, and hands‑on support for partner customers, ensuring they are fully enabled to deploy, configure, and optimize the platform. The Implementation Engineer works closely with Partner Success Managers and Technical Account Management (TAMs) teams, serving as a technical liaison and sharing best practices across the partner ecosystem.
Technical Advocacy & Product Support- Provide technical guidance, troubleshooting, and product expertise to partner customers following readiness.
- Advocate for product enhancements, escalating partner needs and collaborating with internal teams to ensure strong partner experience.
- Deliver responsive, high-quality support to help partners resolve issues efficiently and maintain strong platform performance.
- Provide hands‑on technical implementation support for new partner customers, including configuration, integrations, deployment, and onboarding activities.
- Ensure partners understand best practices for setup, customization, and long‑term scalability.
- Support the transition from implementation to steady‑state support as partners become fully operational.
- Serve as a liaison with the Technical Account Management (TAM) organization, ensuring seamless alignment with teams that support end‑user customers.
- Collaborate closely with Partner Success Managers to understand partner goals and technical requirements.
- Communicate technical updates, product changes, and important insights across partner‑facing teams.
- Share best practices, technical lessons learned, and insights across partner accounts to elevate partner performance and consistency.
- Contribute to documentation, training materials, and enablement content to support scalable partner readiness.
- Participate in internal knowledge‑sharing sessions to strengthen the technical skillset of the broader Partner Success organization
- 3-5 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong troubleshooting skills with the ability to diagnose complex technical issues.
- Experience with system integrations, APIs, configuration, or deployment workflows.
- Excellent communication skills, with the ability to translate technical concepts for non‑technical stakeholders.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
- Experience partnering with channel or reseller organizations
- Experience in a global technology or SaaS organization.
- Deep knowledge of global partner ecosystems or channel/alliances strategy
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.