Customer Success Implementation Manager Jobs in Kentucky

Working closely with Sales, Product, Engineering, Architecture, Operations, and customer stakeholders, the Senior Technical Implementation Manager ensures successful implementation outcomes by driving alignment, managing risks, coordinating cross-functional activities, and maintaining customer confidence throughout the implementation lifecycle.

This role is responsible for implementation leadership—not software development or product ownership—and requires the ability to independently facilitate complex customer implementations with minimal leadership involvement.

• Lead customer implementations from contract execution through production launch.

• Serve as the primary implementation contact for assigned customers.

• Coordinate onboarding, implementation planning, testing, launch readiness, and go-live activities.

• Build trusted relationships with customer and internal stakeholders throughout the implementation lifecycle.

• Develop and maintain implementation plans, milestones, dependencies, risks, assumptions, and action items.

• Coordinate implementation activities across Product, Engineering, Architecture, Operations, Sales, and Customer Success.

• Maintain implementation visibility through accurate status reporting and project artifacts.

• Ensure implementation commitments align with Statements of Work (SOWs) and agreed customer expectations.

• Facilitate implementation meetings with customer technical and operational teams.

• Communicate implementation status, risks, timelines, and dependencies clearly and professionally.

• Validate technical implementation information with Engineering and Architecture before communicating externally.

• Maintain strong cross-functional alignment throughout implementation.

• Identify implementation risks, dependencies, assumptions, and blockers early.

• Escalate issues appropriately and facilitate timely resolution.

• Drive implementation readiness while maintaining customer confidence and delivery visibility.

• Coordinate successful transition from implementation into ongoing operational support.

• Improve implementation templates, standards, and best practices.

• Capture lessons learned and recommend process improvements.

• Contribute to the continued maturity of CareTria's implementation methodology.

• Mentor future implementation team members as the organization grows.

The above duties are meant to be representative of the position and not all-inclusive.

• Bachelor's degree in Business, Information Technology, Healthcare, or a related field.

• 7+ years of implementation management, software delivery, technical project leadership, or customer onboarding experience.

• Demonstrated experience leading enterprise software implementations.

• Experience coordinating cross-functional teams across Product, Engineering, Sales, Operations, and customer organizations.

• Strong understanding of software implementation lifecycles and delivery methodologies.

• Healthcare technology or healthcare operations experience.

• Experience with software integrations, APIs, interoperability, or healthcare data exchange.

• Experience working within Agile software development environments.

• PMP, Agile, Scrum, or related certifications.

• Experience developing implementation processes, templates, or governance practices.

• Experience mentoring implementation or delivery professionals.

• Strong operational leadership and organizational skills.

• Excellent analytical and problem-solving abilities.

• Ability to drive execution without sacrificing quality.

• Data-driven decision-making mindset.

• Strong communication and cross-functional collaboration skills.

• Ability to lead through influence and clarity.

• Ability to understand and facilitate discussions involving APIs, integrations, technical workflows, and implementation dependencies.

• Excellent written, verbal, presentation, and facilitation skills.

• Strong organizational, planning, and stakeholder management skills.

• Ability to manage multiple concurrent customer implementations.

• Ability to work independently while exercising sound judgment in a fast-paced environment.

• Ability to work at a desk for extended periods of time.

• Moderate noise work environment.

• Ability to maintain focus under multiple priorities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is "$100,000–$120,000 per year." The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an equal opportunity employer