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Customer Success Implementation Manager Jobs Near Me

Socket.dev

Customer Implementation Manager

Columbus, OH · On-site

$70 - $100/hr

You will collaborate closely with Customer Success Managers (CSMs), Relationship Managers (RMs ... What We Offer: As a Customer Implementation Manager, you will receive competitive pay, bonus ...

AssistIQ

Implementation Manager

Columbus, OH

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Ensuring smooth transition to customer success team post go-live. * Ensuring internal and external ...

AssistIQ

Implementation Manager

Columbus, OH · Remote

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Ensuring smooth transition to customer success team post go-live. * Ensuring internal and external ...

AssistIQ

Sr. Implementation Manager

Columbus, OH · Remote

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

AssistIQ

Sr. Implementation Manager

Columbus, OH

As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ ... Ensuring a smooth transition to customer success post go-live. * Continuously improve ...

VPL, Inc

Implementation Manager

Columbus, OH · Remote

What We're Looking For The Implementation Manager is responsible for leading customers through the process of implementing VPL's software and services. This includes acting as the liaison between ...

VPL, Inc

Implementation Manager

Columbus, OH · On-site

What We're Looking For The Implementation Manager is responsible for leading customers through the process of implementing VPL's software and services. This includes acting as the liaison between ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

iCIMS

Senior Manager, Customer Success

Columbus, OH · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Diverse Lynx

Customer Success Manager

Columbus, OH · On-site

Role Overview The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer's Impact ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Logically, Inc.

Customer Success Manager

Dublin, OH · Hybrid

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

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Customer Success Implementation Manager information

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$32.5K

$83.1K

$140K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Success Implementation Manager jobs?

Cities with the most Customer Success Implementation Manager job openings:

What states have the most Customer Success Implementation Manager jobs?

States with the most job openings for Customer Success Implementation Manager jobs include:

Customer Success Implementation Manager jobs near you
A map of the United States highlighting the number of Customer Success Implementation Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Success Implementation Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Success & Implementation Director

Roman Health Pharmacy LLC

London, OH • On-site

$150 - $190/hr

Other

Posted 5 days ago

Job description

At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.

The Purpose:

The Customer Success & Implementation Director is responsible for leading, scaling, and aligning PPRO's global Customer Success and Implementation Management functions. Acting as a strategic operational leader and key partner to commercial and account management leadership, this role oversees the long-term operational health of our live client portfolio while accelerating the technical time-to-market for onboarding merchants.

Under your leadership, the department will execute two distinct remits: Customer Success Managers (CSMs) will assume permanent operational account ownership to maximize client retention and satisfaction, while Implementation Managers (IMs) will deliver time-bound, results-oriented technical projects focused on minimizing delivery cycles and maximizing transactional volume ramp-up times.

What You'll Be Doing 1. Team Leadership & Global Governance
  • People Management: Direct, mentor, and coach a global team of managers and individual contributors across the Customer Success and Implementation disciplines, overseeing portfolio distribution, resource capacity, and individual performance.
  • Escalation Ownership: Act as the primary senior escalation contact for the global portfolio, guiding the teams through complex day-to-day operational queries, integration blockers, and high-priority client incidents.
  • Global-Local Alignment: Unify operations across multiple time zones (including EMEA, APAC, US, and LATAM), deploying standardized global playbooks and performance metrics while ensuring responsive regional execution.
  • Process Scaling: Consistently identify, propose, and implement macro-level operational process improvements and internal technical automations to compress onboarding cycles, slash manual configuration efforts, and eliminate billing leakages.
2. Commercial Execution & Delivery Tracking
  • Lifecycle Ownership: Establish clear operational handoff frameworks that transition clients smoothly from pre-sales technical validation, into active implementation, and ultimately into steady-state account management.
  • Time-Bound Project Delivery: Govern the Implementation Management framework to ensure integration delivery, go-live technical execution, and hypercare support are completed within strict target milestones.
  • Volume Ramp-Up Optimization: Monitor and optimize time-to-activation metrics, ensuring newly boarded merchants efficiently scale their processing volumes to directly realize commercial targets.
  • Revenue Protection:
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