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Customer Success Implementation Manager Jobs in Austin, TX

Smart-Tag

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Customer Success and Implementation Advisor

Georgetown, TX · On-site

$70K - $90K/yr

Customer Success & Implementation Advisor Location: Full-time Onsite - Georgetown, TX 78628 (No ... Manage project timelines and deliverables during the implementation phase * Conduct training ...

Dealpath

Implementation Manager

Austin, TX · On-site

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Dealpath

Implementation Manager

Austin, TX · On-site

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Dealpath

Implementation Manager

Austin, TX

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Thredd

Implementation Manager

Austin, TX · On-site

Strong focus on delivering customer outcomes and delivering a good customer experience * The ... success; Here are what the values mean for you in this Implementation Manager position; * Own it ...

Thredd

Implementation Manager

Austin, TX

Strong focus on delivering customer outcomes and delivering a good customer experience * The ... success; Here are what the values mean for you in this Implementation Manager position; * Own it ...

ShipperHQ

Implementation Manager - SaaS

Austin, TX · On-site

Implementation Manager - SaaS​ Are you passionate about helping customers succeed with innovative ... Work closely with Customer Success Managers and customers post-sale to ensure timely onboarding and ...

Canva

Implementation Manager

Austin, TX

Together, we make implementation a key differentiator that deepens customer success. About the Role ... Stakeholder management: Confident engaging with senior decision-makers, influencing cross ...

ShipperHQ

Implementation Manager - SaaS

Austin, TX · On-site

Implementation Manager - SaaS Are you passionate about helping customers succeed with innovative ... Work closely with Customer Success Managers and customers post-sale to ensure timely onboarding and ...

Canva

Implementation Manager

Austin, TX

Together, we make implementation a key differentiator that deepens customer success. About the Role ... Stakeholder management: Confident engaging with senior decision-makers, influencing cross ...

Pax Recruiting

Customer Success Manager

Austin, TX · On-site

You'll manage a portfolio of customers post-implementation, help them realize meaningful ... Success comes from proactively helping customers improve workflows, realize measurable business ...

Outpost

Customer Success Manager

Austin, TX · On-site

$95 - $140/hr

Qualifications: * 5+ years in customer success, implementation, technical account management, or operations leadership - in a role where you owned an outcome, not just a relationship * Direct ...

Outpost

Customer Success Manager

Austin, TX · On-site

Qualifications: * 5+ years in customer success, implementation, technical account management, or operations leadership -- in a role where you owned an outcome, not just a relationship. * Direct ...

DealHub Ltd

Customer Success Manager

Austin, TX · On-site

$95 - $145/hr

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in ... Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site

$85 - $120/hr

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth * Develop ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a ... Key Responsibilities Onboarding and implementation Own the onboarding experience for every new ...

Quest

Manager Customer Success

Austin, TX · On-site

Customer Success Manager Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a ... Key Responsibilities Onboarding and implementation Own the onboarding experience for every new ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Austin, TX

Customer Success Implementation Manager information

See Austin, TX salary details

$32.2K

$82.3K

$138.7K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Austin, TX is $82,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Austin, TX are hiring for Customer Success Implementation Manager jobs?

Cities near Austin, TX with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in Austin, TX as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $82,334 per year, or $39.6 per hour.

Customer Success and Implementation Advisor

Smart-Tag

Georgetown, TX • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

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Job description

Job Title: Customer Success & Implementation Advisor

Location: Full-time Onsite – Georgetown, TX 78628 (No Remote)

About SMART tag
SMART tagTM is a leading K-12 pupil transportation SaaS platform that helps school districts improve student safety and operational efficiency. We provide real-time bus tracking, RFID student identification, routing, and parent communication tools to school districts across the country.

About the Role
We are seeking a Customer Success & Implementation Advisor to support both new and existing school district customers. This hybrid role is responsible for successfully onboarding new districts while also managing and growing relationships with existing customers.

This position requires someone who is organized, technically capable, and comfortable balancing implementation work with ongoing account management and upsell opportunities.

Key Responsibilities

New Customer Implementation

  • Lead or support the onboarding and implementation of new school district customers
  • Coordinate data integration, system configuration, and initial setup activities
  • Manage project timelines and deliverables during the implementation phase
  • Conduct training sessions (remote or onsite) for new customers
  • Ensure smooth handoff from implementation to ongoing support and account management

Customer Success & Account Management

  • Serve as the primary point of contact for assigned existing school district accounts
  • Proactively manage customer satisfaction and resolve issues in a timely manner
  • Identify and execute upsell and expansion opportunities within existing accounts
  • Conduct regular check-ins and business reviews with customers
  • Maintain accurate customer records and documentation

Cross-functional Collaboration

  • Work closely with the engineering, support, and sales teams during both implementation and ongoing account management
  • Provide feedback from customers to help improve products and processes
  • Assist with tablet configuration, data issues, and technical troubleshooting as needed during implementation

Requirements

  • 3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management (SaaS experience preferred)
  • Experience managing both new customer implementations and existing account relationships
  • Strong organizational and project management skills
  • Excellent communication and training skills (both written and verbal)
  • Ability to manage multiple projects and priorities simultaneously
  • Comfortable working with technical systems and explaining them to non-technical users
  • Must be willing to work full-time onsite in Georgetown, TX

Preferred

  • Experience in K-12 education, EdTech, or government/education technology
  • Experience with data integration or system implementation projects
  • Track record of identifying and closing upsell opportunities

Compensation

  • Competitive base salary
  • Performance incentives tied to customer retention and upsell success
  • Medical, Dental, and Vision insurance
  • 401(k) plan
  • Paid Time Off

Work Schedule
Full-time, Monday–Friday, onsite in Georgetown, TX.

Secured Mobility, LLC is an at-will employer.