Manager Customer Success
Austin, TX · On-site
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
Manager Customer Success
Austin, TX · On-site
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
Manager Customer Success
Austin, TX · On-site
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
Manager Customer Success
Austin, TX · On-site
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
Manager Customer Success
Austin, TX · On-site
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
Manager Customer Success
Austin, TX · On-site
As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...
Customer Success Manager
Austin, TX · On-site
$70K - $90K/yr
... their Customer Success division with a CX-focused CSM. This is a unique opportunity to join a ... implementation as well as handling daily support calls. * Manage incoming support tickets in ...
Customer Success Manager
Austin, TX · On-site
$70K - $90K/yr
... their Customer Success division with a CX-focused CSM. This is a unique opportunity to join a ... implementation as well as handling daily support calls. * Manage incoming support tickets in ...
Customer Success Manager
Austin, TX · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and ...
Customer Success Manager
Austin, TX · On-site
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and ...
Customer Success Manager
Austin, TX · On-site +1
Have proven hands-on experience with leading onboarding and implementation processes * Have proven ... Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable ...
Customer Success Manager
Austin, TX · On-site +1
Have proven hands-on experience with leading onboarding and implementation processes * Have proven ... Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable ...
Manager, Customer Success
Austin, TX · On-site
As a manager on our Customer and Community Success team, you'll be directly leading our growing ... Implementing the findhelp platform at a variety of client sites and improving adoption over time * ...
Manager, Customer Success
Austin, TX · On-site
As a manager on our Customer and Community Success team, you'll be directly leading our growing ... Implementing the findhelp platform at a variety of client sites and improving adoption over time * ...
Manager, Customer Success
Austin, TX · On-site
As a manager on our Customer and Community Success team, you'll be directly leading our growing ... Implementing the findhelp platform at a variety of client sites and improving adoption over time * ...
New
Manager, Customer Success
Austin, TX · On-site
As a manager on our Customer and Community Success team, you'll be directly leading our growing ... Implementing the findhelp platform at a variety of client sites and improving adoption over time * ...
New
Customer Success Manager
Austin, TX · Remote
Have proven hands-on experience with leading onboarding and implementation processes * Have proven ... Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable ...
Quick apply
Customer Success Manager
Austin, TX · Remote
Have proven hands-on experience with leading onboarding and implementation processes * Have proven ... Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager Wise is a global technology company, building the best way to move and ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager Wise is a global technology company, building the best way to move and ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager Wise is a global technology company, building the best way to move and ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager Wise is a global technology company, building the best way to move and ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Customer Success Manager
Austin, TX · On-site
$90 - $130/hr
Reporting to the Head of Customer Support, the Customer Success Manager (CSM) is responsible for ... The CSM serves as a trusted advisor and primary post-implementation customer contact, focused on ...
Customer Success Manager
Austin, TX · On-site
$90 - $130/hr
Reporting to the Head of Customer Support, the Customer Success Manager (CSM) is responsible for ... The CSM serves as a trusted advisor and primary post-implementation customer contact, focused on ...
Customer Success Manager
Austin, TX · On-site
As a Customer Success Manager , you will own the operational strategy and execution for a portfolio ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Customer Success Manager
Austin, TX · On-site
As a Customer Success Manager , you will own the operational strategy and execution for a portfolio ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Customer Success Manager
Austin, TX · Remote
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...
Quick apply
Customer Success Manager
Austin, TX · Remote
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager We are seeking a highly skilled Customer Success Manager to help us build the future of AI brand perception intelligence. Founded in 2023, Handraise is an AI-native narrative ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager We are seeking a highly skilled Customer Success Manager to help us build the future of AI brand perception intelligence. Founded in 2023, Handraise is an AI-native narrative ...
Customer Success Manager
Austin, TX · On-site
$70 - $110/hr
... success management or account management * Experience in a Saas or Tech environment strongly ... Willingness to test and implement innovative ideas * Experience with customer implementation and ...
Customer Success Manager
Austin, TX · On-site
$70 - $110/hr
... success management or account management * Experience in a Saas or Tech environment strongly ... Willingness to test and implement innovative ideas * Experience with customer implementation and ...
Customer Success Manager
Austin, TX · On-site
As a Customer Success Manager , you will own the operational strategy and execution for a portfolio ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
Quick apply
Customer Success Manager
Austin, TX · On-site
As a Customer Success Manager , you will own the operational strategy and execution for a portfolio ... Use data insights to track performance, proactively address risks, and implement initiatives that ...
As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of ... Influence the partners to implement the endpoints & webhooks to help automate internal & partner ...
As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of ... Influence the partners to implement the endpoints & webhooks to help automate internal & partner ...
They are responsible for analyzing the current environment, developing, delivering and implementing ... Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects ...
They are responsible for analyzing the current environment, developing, delivering and implementing ... Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects ...
Customer Success Implementation Manager information
See Austin, TX salary details
$32.2K - $41.9K
4% of jobs
$41.9K - $51.6K
10% of jobs
$58.4K is the 25th percentile. Wages below this are outliers.
$51.6K - $61.3K
16% of jobs
$61.3K - $70.9K
15% of jobs
The median wage is $74.7K / yr.
$70.9K - $80.6K
14% of jobs
$80.6K - $90.3K
14% of jobs
$93K is the 75th percentile. Wages above this are outliers.
$90.3K - $100K
10% of jobs
$100K - $109.7K
10% of jobs
$109.7K - $119.4K
4% of jobs
$119.4K - $129.1K
2% of jobs
$129.1K - $138.7K
2% of jobs
$32.2K
$82.3K
$138.7K
How much do customer success implementation manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Austin, TX is $82,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.
What does a customer success implementation manager do?
A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.
What are the key skills and qualifications needed to thrive as a customer success implementation manager?
To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.
What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?
Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.
What is the difference between Customer Success Implementation Manager vs Customer Success Manager?
| Aspect | Customer Success Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing and onboarding new clients, ensuring smooth product adoption | Managing ongoing client relationships, renewals, and satisfaction |
| Required Skills | Project management, technical onboarding, training | Relationship building, communication, retention strategies |
| Work Environment | Pre-sales and onboarding phases, cross-functional teams | Post-sales, account management, customer support |
| Common Certifications | Customer success certifications, project management certifications | Customer success certifications, CRM platform certifications |
While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.
What cities near Austin, TX are hiring for Customer Success Implementation Manager jobs?
Cities near Austin, TX with the most Customer Success Implementation Manager job openings:
Full-time
Medical, Retirement, PTO
Posted 13 days ago
Job description
Overview
Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
As the Customer Success Manager, you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement.
This position is an in-office-based role located in the Domain area of Austin.
Responsibilities
Team Leadership and Development
Qualifications
Join us in delivering exceptional customer outcomes while growing and leading an outstanding Customer Success team!
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
Why Quest
At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer:
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.
#LI-DH1
Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
As the Customer Success Manager, you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement.
This position is an in-office-based role located in the Domain area of Austin.
Responsibilities
Team Leadership and Development
- Lead, mentor, and support a team of Strategic & Enterprise Customer Success Managers to deliver consistent and high-quality customer experiences.
- Provide regular coaching, performance feedback, and career development planning for each team member.
- Foster a culture of accountability, growth, and customer-centric thinking within the team.
- Create onboarding and ongoing enablement programs to elevate team capabilities.
- Manage the team to strategic goals and KPIs for adoption, retention, value realization, and customer health.
- Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs).
- Oversee engagement for key customers, ensuring value realization, risk mitigation, and long-term success.
- Monitor and report on key performance indicators, including renewal rates, GRR/NRR, customer satisfaction, and CSQL generation.
- Champion the adoption and utilization of Gainsight, Gong, Aviso, and Salesforce for tracking engagement, customer health, risk, and expansion signals across the team's book of business.
- Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness.
- Serve as an escalation point for critical issues, ensuring swift resolution and customer advocacy.
- Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs.
- Partner with the broader Account Team, including Sales and Renewals, on expansion opportunities and coordinated account planning.
- Surface product feedback and customer insights to influence roadmap prioritization and innovation.
Qualifications
- Minimum of 5 years of experience managing or leading a team in Customer Success.
- Minimum of 5 years of professional experience in Customer Success in an enterprise SaaS environment (required).
- Proven ability to manage executive-level relationships, including VP/CxO stakeholders.
- Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization.
- Proficient in assessing customer health, identifying risk, and building risk mitigation plans.
- Proven ability to drive expansion deals in partnership with the broader Account Team to grow existing accounts.
- Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Experience with Customer Success tools (Gainsight, Gong, Aviso) and Salesforce CRM required.
- Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS.
- Previous Customer Success experience in a company with B2B Software.
- Knowledge of AI tools and practices to streamline Customer Success operations.
Join us in delivering exceptional customer outcomes while growing and leading an outstanding Customer Success team!
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
Why Quest
At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer:
- Competitive pay, annual bonuses, and top-performer recognition.
- Comprehensive health, family, and retirement benefits.
- Flexible work options, generous PTO, and wellness programs.
- Professional growth through learning platforms, mentorship, and leadership programs.
- Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.
#LI-DH1