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Customer Success Implementation Manager Jobs in Frisco, TX

FNBTECH INC

Implementation Manager

Dallas, TX · On-site

$60K - $75K/yr

Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... implementation, professional services, or a similar project management role. * Proven experience ...

FNBTech, Inc

Implementation Manager

Dallas, TX · On-site

$60K - $75K/yr

Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... implementation, professional services, or a similar project management role. * Proven experience ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

Partner with Professional Services and Project Management teams to ensure a clean transition from implementation to ongoing customer success * Ensure managed services contractual obligations are ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide ... Lead onboarding and ensure a smooth transition from sales to implementation * Build strong ...

Comply365

Customer Success Manager

Irving, TX · On-site

Customer Success Manager Comply365 is a leading provider of Operational Content Management, Safety ... Serve as the primary post-implementation point of contact for assigned customers * Build long-term, ...

Comply365

Customer Success Manager

Irving, TX · On-site

$90 - $150/hr

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ... Serve as the primary post-implementation point of contact for assigned customers * Build long-term, ...

Comply365

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ... Serve as the primary post-implementation point of contact for assigned customers * Build long-term, ...

Vistair Systems

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ... Serve as the primary post-implementation point of contact for assigned customers * Build long-term, ...

The MITAS Group

Implementation Manager

Mckinney, TX · Remote

$115K - $135K/yr

The Implementation Project Manager will oversee multiple concurrent software implementation ... This role will coordinate internal teams, customer communications, project schedules, issue ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager is responsible for building and maintaining strong relationships ... implementation, adoption, proficiency, expansion, renewal) and represent the voice of the customer ...

Vistair

Customer Success Manager

Irving, TX · Hybrid

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ... Serve as the primary post-implementation point of contact for assigned customers * Build long-term, ...

Altium Limited

Customer Success Manager

Frisco, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and ...

Netrio

Customer Success Manager

Mckinney, TX · On-site

As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum ... Help customers understand and implement recommendations from security assessments, audits, or ...

New

NETRIO

Customer Success Manager

Mckinney, TX · On-site

As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum ... Help customers understand and implement recommendations from security assessments, audits, or ...

New

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Frisco, TX

Customer Success Implementation Manager information

See Frisco, TX salary details

$30.4K

$77.7K

$131K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Frisco, TX is $77,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $92,700.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Frisco, TX are hiring for Customer Success Implementation Manager jobs?

Cities near Frisco, TX with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Implementation Manager

FNBTECH INC

Dallas, TX • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Description

About Us:

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We were founded back in 2015 in Silicon Valley by tech experts and hospitality industry veterans. Since then, we have brought the best to Texas for a warm southern twist! Our goal is to collaborate with restaurateurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for our clients. Our platform is built to accommodate operators from independent restaurateurs to regional and national chains.


Overview

We are looking for a highly skilled and experienced Implementation Manager to lead our clients through a successful onboarding journey. This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live. The ideal candidate has a deep understanding of software implementation best practices, excellent project management skills, and a passion for helping others succeed with technology.


Responsibilities

  • Project Management: Lead and manage multiple client implementations simultaneously, ensuring projects are completed on time, within scope, and on budget.
  • Client Relationship Management: Act as the primary point of contact for clients during the onboarding phase. Build and maintain strong relationships with key stakeholders, guiding them through a seamless transition.
  • Onboarding & Training: Conduct comprehensive training sessions for clients to ensure they fully understand and can utilize our platform's features.
  • Technical Configuration: Work with clients to configure and set up the software to meet their specific business needs and workflows.
  • Cross-Functional Collaboration: Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff and a seamless client experience.
  • Problem-Solving: Proactively identify and resolve potential roadblocks during the implementation process.
  • Documentation: Create and maintain detailed project plans, timelines, and documentation to ensure all parties are aligned.
  • Continuous Improvement: Provide feedback to the Product and Engineering teams to help improve the software and the overall implementation process.

Qualifications

  • 3 years of experience in complex software implementation, professional services, or a similar project management role.
  • Proven experience managing multiple projects simultaneously in a fast-paced environment.
  • A strong understanding of the hospitality industry (e.g., hotels, resorts, restaurants) and the technology that supports it is highly preferred.
  • Excellent project management skills with the ability to create and execute detailed project plans.
  • Outstanding communication, presentation, and interpersonal skills.
  • A proactive, problem-solving mindset with a passion for helping others succeed.
  • Experience with project management software (e.g., GuideCX, Monday, etc).
  • Bachelor's degree or equivalent experience.
  • Must be within commuting distance to Farmers Branch, TX and able to work in office at least 4 days per week.

What We Offer:

  • Competitive salary
  • Competitive benefits package including medical, dental, and vision insurance
  • Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc.
  • Unlimited PTO
  • Retirement plans with 401(k) match
  • Opportunities for career growth and professional development
  • Vibrant company culture with frequent team-building events
  • A collaborative and supportive work environment that values innovation and inclusivity

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