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Customer Success Implementation Manager Jobs in Kansas

cove

Implementation Manager

Independence, KS · On-site +1

$90K - $100K/yr

About You You've worked in Implementation/Onboarding or Customer Success at a B2B SaaS company ... You directly managed implementation projects for clients and ensured their initial steps in the ...

cove

Implementation Manager

Independence, KS

$90K - $100K/yr

About You You've worked in Implementation/Onboarding or Customer Success at a B2B SaaS company ... You directly managed implementation projects for clients and ensured their initial steps in the ...

New

Complete Staffing

Implementation Manager

Lenexa, KS · On-site

$28 - $34/hr

... customers are set up for success. The Merchant Implementation Specialist manages the onboarding process from start to finish. You'll validate application information, communicate timelines and ...

New

Complete Staffing

Customer Success Manager

Lenexa, KS · On-site

Customer Success Manage Location: Lenexa, KS Employment Type: Contract-to-Hire Schedule: Monday-Friday | Hybrid schedule available after training Complete Staffing is partnering with a growing ...

New

Auvik Networks

As a Manager of one of Auvik's Customer Success teams, you'll lead and mentor a team of Customer Success Managers supporting our Corp IT customers. Your team is responsible for helping customers ...

iCIMS

Senior Manager, Customer Success

Topeka, KS · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Epiq

Customer Success Manager

Overland Park, KS · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Wolters Kluwer

Customer Success Manager

Wichita, KS

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Auvik Networks

As a Customer Success Manager at Auvik, you'll own the long-term success of a defined book of business, ensuring customers realize meaningful, ongoing value from the Auvik suite of products so they ...

basys

Customer Success Manager

Lenexa, KS · On-site

Customer Success Manager Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges ...

EDB

Principal Customer Success Manager

Topeka, KS · On-site

Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

Lowen CG

Program Implementation Manager

Wichita, KS · On-site

Program Implementation Manager Location: Remote / Hybrid Eligible, with travel as needed Purpose ... This role works closely with internal installation teams, customers, vendors, subcontractors ...

BASYS Processing

Customer Success Manager

Lenexa, KS · On-site

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Kansas

Customer Success Implementation Manager information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Implementation Manager

cove

Independence, KS • On-site, Remote

$90K - $100K/yr

Full-time

Re-posted 29 days ago

Job description

About Cove
Cove is a leading provider of software solutions to owners and operators across all asset classes of commercial real estate. We are redefining real estate technology by consolidating previously-disconnected functionality and replacing legacy systems in buildings across the country, including Willis Tower - the largest multi-tenant office building in North America. Our team works closely with property managers, landlords, engineers, and tenants to simplify their real estate experience and add value to their assets. Backed by strategic investors (including Blackstone), Cove is a fast-growing startup entering a new phase of growth and we're looking for bright, motivated, and hard-working professionals to join us.
About You
You've worked in Implementation/Onboarding or Customer Success at a B2B SaaS company directly supporting clients and leading complex client projects. Your previous companies had complex products with features and enhancements being released on a frequent basis. You directly managed implementation projects for clients and ensured their initial steps in the client journey were positive and impactful. You've worked with enterprise clients and have experience relating to multiple personas. You have had exposure to integration projects as part of your previous role(s).
Things about you:
  • You are a natural problem solver; taking on challenges directly and ensuring clients are happy in the end.
  • You are organized and data-driven; always aware of what's next on your list and the main priorities for the day
  • You enjoy learning new things and digging into the details on technology and software applications.
  • You are customer-centric in all of your activities and interactions
  • You know that customer success is an important part of a business strategy and are ready to collaborate across teams to help us get to our goals.

About The Role
As an Implementation Manager, you will own our new client implementation process; developing project plans, working to understand client goals, and guiding clients through the configuration and implementation of our product. You will train different users within the product and assist with communication and launch activities for each client. You'll join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies.
Key Responsibilities:
  • Own client implementations: supporting ~20 clients at a time through our 6-8 week onboarding process. Typically meeting with each client weekly.
  • Complete implementation and setup steps for each client within our product including working with our Data Specialist on data translations and migrations.
  • Ensure all stakeholders receive proper training on the cove platform.
  • Build relationships with the client to ensure a successful start to their journey with cove.
  • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.

Qualifications
  • 4+ years of experience in SaaS customer success or implementation position.
  • Experience with complex SaaS products used by multiple personas.
  • Project management skills and past experience managing complex projects.
  • Experience training stakeholders on a SaaS product.
  • Able to thrive in a collaborative, fast-paced environment
  • Solution orientation and problems solving skills
  • Strong verbal and business writing skills
  • Experience using Excel/Google Sheets, Canva, Google Slides/PPT. Advanced skills in Google Sheets or Excel preferred.

Salary Range: $90,000 - $100,000
Locations United States (remote) Remote status Fully Remote

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