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Customer Success Implementation Manager Jobs in Kansas

CoLab Software

You'll partner closely with Customer Success Managers who own the long-term customer relationship ... Your pattern recognition from live implementations informs what education content gets built, and ...

Propio

Client Success Manager

Overland Park, KS · On-site

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

Propio

Client Success Manager

Overland Park, KS

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

Velora

$25 - $30/hr

... M/donor management) and/or Raisely (fundraising), * launching a new donation form or campaign ... You'll also partner closely with Customer Success, Sales, and Product to share feedback and improve ...

Steadily

Agency Success Associate

Overland Park, KS · On-site

Provide excellent and timely customer service to agents. * Troubleshoot and resolve issues that may ... We're growing fast, we manage over $20 billion in risk, and we're exceptionally well-funded.

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Kansas

Customer Success Implementation Manager information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Customer Success Supervisor - Signature - St. Joseph, MO

United Parcel Service (UPS)

Kansas City, KS • On-site

Full-time

Posted 9 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,352 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Schedule: Monday through Friday, 8:00 AM - 5:00 PM

Work Arrangement: Hybrid. Minimum of 3 days in person per week, with flexibility to work from an office location or from home, based on business needs and preference.

Territory: This role will cover the territory of St. Joseph, MO; Kansas City, MO; Liberty, MO; and Clarinda, IA.
The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.

Career Track Description: Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a "player coach", typically leading smaller teams.

Career Level Description: May lead projects/processes with moderate risk, and/or complexity; May lead small teams. Prioritizes tasks within team; collaborates and coordinates with other team members. Provides guidance to team members with less experience or knowledge. Solves problems that are difficult and sometimes complex. Uses subject matter knowledge to influence others; May coach and review work of lower level professionals; Acts as a resource for colleagues with less experience. Impacts the achievement of customer, operational, project or service objectives; work is guided by team and/or department objectives.

Preferred Experience: Cold Chain and Non-Medical Dry Ice Shipper experience preferred.

Additional Requirements:

  • Strong written and verbal communication skills.
  • Ability to self-manage and complete tasks independently.
  • Ability to coordinate cross-functional support as needed.
  • Potential overnight travel depending on the candidate's residence location relative to the assigned territory.

Required Qualifications:

  • 5 years of customer service/customer success experience.
  • 1-3 years of sales experience.
  • Bachelor's Degree required.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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