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Customer Success Implementation Manager Jobs in Kansas

The Palmer Group

Customer Success Manager

Topeka, KS · On-site

The Customer Success Manager plays a key role in building strong customer relationships, driving account growth, and ensuring a seamless experience from initial inquiry through product delivery. In ...

SHI GmbH

Customer Success Manager - VMware

Topeka, KS · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Probook

Enterprise Customer Success Manager

Manhattan, KS · On-site

$130 - $160/hr

NYC‑based; 5 days/week in‑office. * 3+ years in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics. * Startup experience required (Series A-D)

Entrust Datacard

Position Overview The Global VP, Customer Success will lead a globally distributed team of Customer Success Managers (CSMs) focused on accelerating customers' time to value, improving adoption, and ...

New

CoLab Software

Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...

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Showing results 21-40

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Kansas

Customer Success Implementation Manager information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in Kansas as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Customer Success Manager

BASYS Processing Inc.

Lenexa, KS • On-site

Other

Posted 29 days ago

Job description

Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role regularly performs account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution, requiring strong analytical skills, sound judgment, financial and processing knowledge, effective communication, and a results-oriented mindset to effectively carry out assigned duties.
Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.
Duties & Responsibilities
Essential Functions
  • Directs and manages merchant relationships within varied industry verticals using written and verbal communication.
  • Acts as a transaction processing consultant for merchants, providing alternative processing solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.
  • Works with internal Basys teams to ensure a high level of support for the merchant.
  • Prompt communication with merchant, partners and internal Basys teams when issue/request has been received and expected date of resolution.
  • Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.
  • Identifies, monitors, and mitigates risk issues per bank and card policy guidelines.
  • Utilizes set scheduled calls to increase retention efforts within portfolio.
  • Responsible for answering and documenting inbound and outbound calls and responding to email correspondence in a timely manner.
Additional Responsibilities
  • Consistently meets goals for growth, retention, and customer service.
  • Develops, trains and implements educational programs designed to improve merchant transaction processing performance.
  • Inspect merchant processing history to recommend/provide solutions to best fit their processing needs (new equipment, different processing plan, etc.)
  • Assist in training new team members or shadowing sessions as needed.
  • Assist in remediation of outstanding PCI compliance issues.
  • Support merchant re-applications end to end, coordinating required documentation and follow-ups to ensure accurate, timely resubmissions, with additional compensation provided for each successfully completed application
  • To remain innovative and efficient, the use of AI tools is typical and expected within this role and at Basys.
  • Completes other assigned duties as requested.
Requirements
  • World Class problem-solving skills to help resolve customer complaints or needs
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Up-to-date understanding of the industry's consumer behavior
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing client data
  • Time management and multitasking skills in order to handle multiple tasks and clients at once
  • Strong organizational skills and attention to detail
  • Experience delivering client-focused solutions to customer needs
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.
Education & Experience
  • Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
  • A minimum of 3 year experience in a financial institution or customer service position required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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