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Customer Success Implementation Manager Jobs in Mississippi

C Spire

Customer Success Manager

Ridgeland, MS · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing ...

C Spire

Customer Success Manager

Ridgeland, MS · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing ...

C Spire

Customer Success Manager

Ridgeland, MS · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing ...

iCIMS

Senior Manager, Customer Success

Jackson, MS · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

Waste Pro

Customer Success Manager

Gautier, MS · On-site

The Waste Pro Sales Customer Success Manager provides for the long-term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building ...

Waste Pro

Customer Success Manager

Gautier, MS · On-site

The Waste Pro Sales Customer Success Manager provides for the long-term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building ...

EDB

Principal Customer Success Manager

Jackson, MS · On-site

Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

SHI GmbH

Customer Success Manager - VMware

Jackson, MS · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Mississippi

Customer Success Implementation Manager information

See Mississippi salary details

$30.8K

$78.7K

$132.6K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Mississippi is $78,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $93,800.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Mississippi are hiring for Customer Success Implementation Manager jobs?

Cities in Mississippi with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you
Infographic showing various Customer Success Implementation Manager job openings in Mississippi as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,667 per year, or $37.8 per hour.

Customer Success Manager

Innovate Mississippi

Ridgeland, MS • On-site

Other

Medical, Retirement

Posted 8 days ago

Job description

Customer Success Manager

Our vision: Be the best at what we do. Our mission: Improve lives through technology.

Summary:

"Customer Inspired" isn't our slogan — it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer's lives. It's a challenging goal, but we have a winning team that is looking to grow. As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing the customer's goals, resolving issues, and strengthening partnerships. This position may be filled at the Level I, II, or III based on experience and capabilities.

Responsibilities:

What you will do:

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

  1. Proactively own and manage multiple high-visibility and high-touch customer relationships.
  2. Understand customer goals and objectives as they relate to IT and Business Alignment.
  3. Drive issue resolution using standard processes and coordinate with internal support resources.
  4. Serve as the single point of contact for customer concerns.
  5. Communicate regularly with assigned accounts and negotiate priorities appropriately.
  6. Develop strong relationships across internal departments.
  7. Document and maintain each customer's processes, procedures, and configurations.
  8. Mentor and assist fellow team members.
  9. Track, manage, and escalate customer tickets to ensure timely resolution.
  10. Provide timely status updates, root-cause analysis, and resolution strategies.
  11. Recognize and resolve systemic issues to prevent recurrence.
  12. Provide recommendations for product improvements and new technologies.
  13. Facilitate revenue opportunities within existing accounts.
  14. Track compliance with Service Level Agreements (SLAs).
  15. Ensure ticket data is accurate and current, including statuses, owners, and billing.
  16. Meet regularly with Service Owners, Systems Admins, and other internal stakeholders to align on customer needs.
  17. Perform additional duties as assigned.

This position is an exceptional introduction to strategic customer management and technical relationship development, as there is plenty of room to grow and learn from outstanding individuals in the field. From Customer Success Manager you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What you will bring:

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our customer success team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For positions at level I, we require:

• At least one year experience in progressively responsible roles related to technical account management.

• Strong leadership, communication, and customer service skills.

• Proven success working with customers and providing a differentiated level of service.

What you will gain:

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

  • Competitive compensation package
  • Blue Cross Blue Shield health insurance
  • Tuition assistance programs
  • Complimentary wireless service & device*
  • 401k match
  • Teladoc telemedicine
  • WellBeacon wellness program
  • Paid talent referral opportunities
  • Tailored learning paths for every position

Physical requirements and working conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing a computer screen. Must be able to work flexible hours including evenings or weekends as business needs require.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply