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Customer Success Implementation Manager Jobs in Washington

Exiger

Implementation Manager

Mclean, VA · Hybrid

Implementation Manager Location: McLean, VA or Richmond, VA Work Environment: Hybrid Role Summary ... customer success. Who You Are: * You possess a high level of initiative and self-motivation ...

Exiger

Implementation Manager

Mclean, VA · On-site

Implementation Manager Location: McLean, VA or Richmond, VA Work Environment: Hybrid Role Summary ... customer success. Who You Are: * You possess a high level of initiative and self-motivation ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the ... Develop and implement customer success strategies and plans. * Collaborate with other departments ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Air

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Minimum of five (5) years of experience in customer success, public sector consulting, advisory ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Air

Implementation Manager

Arlington, VA

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Minimum of five (5) years of experience in customer success, public sector consulting, advisory ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Proven ability to develop and implement risk mitigation strategies and ensure customer retention.

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in ... Proven ability to develop and implement risk mitigation strategies and ensure customer retention.

Cvent

Manager, Customer Success

Tysons, VA · On-site

Implement systems, playbooks, and cadences for proactive risk management, health monitoring, and ... Here's What You Need: * 7+ years in Customer Success, Account Management, or related customer ...

Cvent

Manager, Customer Success

Mclean, VA · On-site

Implement systems, playbooks, and cadences for proactive risk management, health monitoring, and ... Here's What You Need: * 7+ years in Customer Success, Account Management, or related customer ...

New

PerformYard

Customer Success Manager

Arlington, VA · Remote

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Proven ability to develop and implement risk mitigation strategies and ensure customer retention.

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients ... Proven ability to develop and implement risk mitigation strategies and ensure customer retention.

Socket.dev

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

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Customer Success Implementation Manager information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do customer success implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success implementation manager in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Washington are hiring for Customer Success Implementation Manager jobs?

Cities in Washington with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Implementation Manager

Mclean, VA • Hybrid

Exiger
Software Development • 501 - 1,000 employees
Learn more about Exigerexternal

Full-time

Medical, Dental, Vision

Re-posted 16 days ago

Key responsibilities

  • Lead and manage the full implementation lifecycle from initial client onboarding to deployment of solutions.

  • Serve as the primary point of contact for clients during implementation, building relationships and ensuring satisfaction.

  • Provide training and support to clients for effective adoption and use of products.

Job description

Implementation Manager

Location: McLean, VA or Richmond, VA

Work Environment: Hybrid

Role Summary:

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.

 

What You'll Do:

  • Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
  • Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
  • Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
  • Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
  • Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
  • Maintain a thorough knowledge of Exiger's Core products, services and strategic services
  • Ad-hoc and other projects and responsibilities may be added at the manager's discretion
  • Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Who You Are:

  • You possess a high level of initiative and self-motivation, especially in a team environment
  • You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance
  • You lead inspirational, tailored presentations in a customer-facing environment
  • You articulate complex ideas clearly and concisely, in written and verbal English
  • You balance multiple priorities while maintaining a strategic mindset
  • You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management
  • You have strong client/customer management skills
  • You have excellent presentation and facilitation skills
  • You demonstrated strength in issue management and customer relationship skills

What You'll Need:

  • Minimum 1-5 years of experience in project management and implementations
  • Experience with compliance, supply chain risk management, third-party risk management or due diligence
  • Consulting experience is a plus
  • Bachelor's Degree in a relevant field
  • Must be a US citizen
  • Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
  • Have the ability to perform data auditing and validation
  • To be proficient in Microsoft Office Suite
  • Familiarity with Project Management methodologies
  • Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Why You'll Love Working Here:

  • Competitive base salary
  • Additional performance incentives (SPIFFS, recognition awards)
  • Private medical, dental, and vision benefits
  • 16 weeks of paid parental leave
  • Purposeful career development programs with reimbursement for educational certifications
  • Industry-leading health, vision, and dental benefits
  • Discretionary Time Off for all employees, with no maximum limits
  • A collaborative culture that celebrates hustle, heart, and high performance

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