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Customer Success Implementation Manager Jobs in Washington

GDIT

Project/Implementation Manager

Springfield, VA · On-site

$125K - $170K/yr

HOW A PROJECT/IMPLEMENTATION MANAGER WILL MAKE AN IMPACT Provides comprehensive technical ... success and complete customer satisfaction. Manages or directs resources required to perform ...

New

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Drive customers from implementation into active, measurable, durable product usage. Build adoption ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Authorium

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We are hiring a Customer Success Manager who is outcomes-driven, organized ... Drive customers from implementation into active, measurable, durable product usage. Build adoption ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Drive customers from implementation into active, measurable, durable product usage. Build adoption ...

Authorium

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Drive customers from implementation into active, measurable, durable product usage. Build adoption ...

iCIMS

Senior Manager, Customer Success

Annapolis, MD · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

iCIMS

Senior Manager, Customer Success

Washington, DC · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Guardz

Customer Success Manager

Washington, DC

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Guardz

Customer Success Manager

Alexandria, VA

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Cleo

Customer Success Manager

Annapolis, MD · On-site

Customer Success Manager Remote - US What You Will Be Doing ... Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

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Showing results 21-40

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Washington

Customer Success Implementation Manager information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do customer success implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success implementation manager in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Washington are hiring for Customer Success Implementation Manager jobs?

Cities in Washington with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Project/Implementation Manager

Springfield, VA • On-site

GDIT
IT Services • 10K+ employees
Learn more about GDITexternal

$125K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Information Technology (IT) Projects, Management Meetings, Project Deliverables

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Project/Implementation Manager with GDIT, where you will transform technology into opportunity for our intelligence customers. At GDIT, you will make meaningful contributions to challenging projects while leading teams and driving strategic initiatives. This role offers you the platform to grow a rewarding career while driving mission-critical solutions, managing key project responsibilities including procurement, milestones/timelines, leadership, and technical oversight in a dynamic, high-stakes environment.
At GDIT, people are our differentiators. As a Project/Implementation Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Project/Implementation Manager joining our team to support our intelligence customer in Springfield, VA (preferred) or St. Louis, MO.
HOW A PROJECT/IMPLEMENTATION MANAGER WILL MAKE AN IMPACT

Provides comprehensive technical, administrative, and operational leadership for mission critical IT projects. Drives execution across the full project lifecycle, maintaining accountability for scope, cost, schedule, and technical performance. Orchestrates cross-functional engineering and operational teams in a matrixed environment, guiding the resolution of complex technical issues to accelerate project completion. Coordinates directly with client customers and client stakeholders to ensure seamless mission success and complete customer satisfaction. Manages or directs resources required to perform assigned project or task(s) - this is a project manager role where you will own and drive the execution of an assigned portfolio of IT projects.

  • Direct the end-to-end lifecycle of complex IT projects and systems engineering tasks from initiation through delivery.
  • Drive technical staff, including engineers, developers, operations teams and multi-disciplinary service lanes.
  • Manage scope, schedule, milestone-based invoicing inputs, and resource allocation to meet aggressive mission milestones.
  • Proactively mitigate risks, identify technical bottlenecks, and drive rapid solutions to ensure zero mission downtime.
  • Serve as the primary liaison and trusted advisor to intelligence customer stakeholders.
  • Host high-level technical exchange meetings (TEMs), participate in program management reviews, and customer briefings.
  • Anticipate evolving customer requirements to help spearhead program growth.
  • Mitigate risks and potential roadblocks to the project.
  • Interact with vendors, other agencies, subcontractors, and other client staff on behalf of the client.
  • Coordinate development of deliverables and products.
  • Ensure quality assurance of project deliverables.
  • Maintain current knowledge of relevant technology.
  • Participate in special projects as required.
  • Review future project requirements and develop strategies for future work.


REQUIRED QUALIFICATIONS:

  • Active TS/SCI Clearance
  • 5 years' project management experience in a government/IT environment


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

#RoverGSS

The likely salary range for this position is $125,800 - $170,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

USA MO St. Louis

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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