Customer Success Implementation Manager Jobs in Wisconsin

## Client Success & Implementation ManagerPostulerlocations: Office - Wisconsintime type: Temps pleinposted on: Publié aujourd'huijob requisition id: R0044640At Apex42, we believe that a well-managed workplace is the backbone of a successful business. With a legacy spanning over 30 years and roots inside the world’s largest architecture and workplace design firm, we combine deep industry expertise with our cutting-edge Wisp platform. Our mission is to empower organizations to optimize their physical environments, creating spaces that foster productivity, creativity, and innovation.As part of Harris Computer, we are backed by the stability of a global leader, allowing us to focus on building long-term partnerships and ensuring our clients maximize the potential of their real estate portfolios.**Why Join Our Team?**In today’s dynamic hybrid work environment, this role sits at the center of our client partnerships. You won’t just support a product, you’ll act as a strategic advisor, helping the world’s leading organizations unlock measurable value from their most critical real estate assets.We’re looking for naturally curious, entrepreneurial thinkers who thrive on solving complex challenges and taking initiative. If you enjoy asking “what’s possible?” and turning ideas into impact, you’ll fit right in.Our culture is built on collaboration, flexibility, and a genuine investment in our people. We prioritize work/life balance while empowering our team to grow, innovate, and make a meaningful difference.**The Opportunity:** Our Client Success team is evolving, and we’re adding a *Client Success & Implementation Manager* to bring deeper expertise in onboarding and implementation. This hybrid role combines ownership of a client portfolio with leadership in client onboarding, product migrations, and implementation best practices.You’ll manage your own book of business while serving as the team’s go-to resource for delivering seamless client experiences and driving time-to-value. You’ll also help build and refine the processes and playbooks that enable us to scale effectively.This is a high-impact role for someone who enjoys both building strong client relationships and solving implementation challenges.**What You'll Do:****Client Portfolio Management (Your Portfolio):**In this capacity, you will act as the dedicated CSM for a portfolio of key accounts, owning the relationship and the commercial outcomes from end to end.* **Build and maintain strong, trusted relationships,** serving as a strategic partner who deeply understands your clients' goals, challenges, and success criteria.* **Drive effective adoption and ongoing optimization** of our platform by guiding clients on configuration, data integrity, and best practices to ensure they realize measurable value from the tool.* **Proactively manage client health** throughout the entire lifecycle by conducting impactful QBRs, tracking key success metrics, and identifying opportunities to deliver deeper value.* **Own the complete renewal process** for your portfolio, from initial forecasting and risk assessment to leading contract negotiations and ensuring on-time execution.* **Act as your client's primary advocate internally,** collaborating closely with Sales, Product, and Support teams to ensure their needs are met and feedback is incorporated into our strategy.**Implementation & Onboarding Specialist (Team Enablement):**In this capacity, you will be the team's subject matter expert, responsible for elevating the implementation & onboarding processes for the entire CS organization.* Lead new client kick-off calls to establish clear goals, set expectations, and define project timelines.* Develop and manage structured onboarding project plans, ensuring all milestones are met on time.* Conduct initial platform training for client administrators and end-users, ensuring they are confident and capable from day one.* Ensure a seamless and documented handoff of the client to their dedicated Client Success Manager once onboarding is complete.**What You'll Bring (Qualifications):**We are looking for a highly organized and collaborative individual who is passionate about creating a fantastic client experience from day one. We encourage you to apply if you have a strong track record in the following areas, even if your background isn't a perfect match.* Proven experience (typically 1-3 years) in a role that requires structured client engagement and project coordination. This could be in Client Onboarding, Implementation, Technical Account Management, or a related field.* You are exceptionally organized and detail-oriented. You thrive on process, checklists, and ensuring every step of a project is completed successfully.* You are a natural teacher and communicator, with an ability to make complex information easy to understand for new users.* A talent for internal collaboration. You enjoy working with other departments and are skilled at synthesizing and sharing client feedback effectively.* You are tech-savvy and a curious problem-solver, comfortable learning new software and helping others do the same.**Bonus Points (What Will Make You Stand Out):*** Direct experience onboarding clients for a B2B SaaS product.* Experience creating training materials or process documentation.* Familiarity with project management tools.**What We Offer*** **A Competitive Compensation Package:** Including a strong salary and comprehensive health, dental, and vision benefits.* **Planning for the Future:** With a robust retirement plan.* **Flexibility & Balance:** A flexible work environment that supports a healthy work/life balance and lifestyle rewards.* **A Great Place to Live:** This position is based in our La Crosse, Wisconsin office, where you can enjoy a fantastic quality of life while making a global impact.**Compensation Details**The potential salary range for this role is $65,000 to $85,000 USD per year, with eligibility for bonus or merit program. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock option, and career development opportunities.### About UsHarris fournit des solutions logicielles essentielles pour le secteur public, les soins de santé, les services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie. Travailler pour Harris est l'occasion idéale de réaliser vos objectifs professionnels ainsi que vos rêves personnels ! Nos employés bénéficient d'un environnement de travail décontracté qui offre un confort tout en fournissant un service de qualité supérieure à nos clients. Nous offrons un ensemble complet d'avantages sociaux ainsi que d'autres "avantages" supplémentaires !* Nous donnons à nos employés les moyens de faire la différence* Nous avons une culture d'entreprise riche* Nous offrons la possibilité d'apprendre* Nous sommes financièrement solides et nous appartenons à la plus grande société de logiciels du Canada (CSI)* On s'amuse beaucoup !Suivez-nous sur les médias sociaux pour en savoir plus sur les valeurs, la culture et les initiatives de notre entreprise !**Harris est un employeur à égalité de chances et d'action positive. Nous considérons les candidats sans considération de race, couleur, religion, âge, origine nationale, ascendance, origine ethnique, sexe, identité de genre, expression de genre, orientation sexuelle, statut matrimonial, statut de vétéran, handicap, information génétique, statut de citoyen ou autre groupe protégé par la loi fédérale, provinciale ou locale.** *Si vous souhaitez nous contacter concernant l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le formulaire de demande d'emploi, veuillez nous contacter au (1)-613-226-5611 ou à HarrisTalentAcquisition@harriscomputer.com. Ces informations de contact sont uniquement destinées aux demandes d'accommodement raisonnable et ne peuvent être utilisées pour se renseigner sur le statut des candidatures.*### Equal OppurtunityHarris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws***Our commitment to fair and equitable hiring**. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.* #J-18808-Ljbffr