Customer Success Implementation Manager Jobs in Wisconsin

Palitronica is transforming how organizations validate the integrity of the hardware theybuild, buy, and deploy. Our award-winning platform combines physics-based testing andartificial intelligence to detect manufacturing defects, counterfeit components, supply-chain risks, and cybersecurity threats. We serve organizations operating in critical sectorsincluding aerospace and defense, advanced manufacturing, automotive, government, andcritical infrastructure.

As we scale our commercial operations, we are seeking a highly organized, data-driven Go-to-Market (GTM) Operations Manager to support marketing and sales execution, optimize systems and processes, and provide the operational insights that drive growth.

The position of Senior Solutions Engineer, Customer Success & Implementation – US isa customer-facing role responsible for supporting Palitronica’s customers across the fullcommercial and technical lifecycle, from pre-sales engagement through implementation,training, and ongoing customer support. This role is primarily focused on Palitronica’scustomers based in the USA, but will also engage with other locations as required.

The position will report to the COO and will work closely with Sales, Engineering, Product,Operations, and Customer Success teams. The role is focused on supporting customersand prospects in the supply chain and electronics manufacturing verticals, with particularemphasis on technical engagement, solution delivery, customer enablement, and long-term account success.

The successful candidate will serve as a trusted technical advisor to customers, helping tobridge conversations between prospects, the sales team, and Palitronica’s engineeringorganization. Following a completed sale, this individual will support customer onboarding,implementation, training, adoption, and ongoing technical support.

This position requires excellent communication skills, strong critical thinking and problem-solving abilities, and the ability to operate effectively in a dynamic, fast-paced environment. This is a new position.

The Senior Solutions Engineer, Customer Success & Implementation will supportPalitronica’s pre-sales technical activities by working with prospects, customers, and thesales team to understand customer requirements, workflows, technical environments, andbusiness objectives.

Responsibilities include supporting technical discussions, solution positioning, productdemonstrations, proof-of-concept activities, and customer workshops. The individual willhelp translate customer needs into clear technical requirements and communicate thoserequirements back to Palitronica’s engineering and product teams.

This role will also help ensure alignment between customer expectations, technicalfeasibility, implementation requirements, and Palitronica’s product capabilities.

Following a completed sale, this individual will be responsible for supporting customeronboarding, implementation, configuration, training, and deployment activities.

The role includes delivering training to both technical and non-technical users, supportingcustomers through adoption, troubleshooting technical or operational issues, and helpingcustomers achieve successful use of Palitronica’s solutions.

The Senior Solutions Engineer, Customer Success & Implementation will build strongcustomer relationships and act as a trusted technical advisor throughout the customerlifecycle. The role will also involve identifying implementation risks, resolving blockers, andcommunicating customer feedback, technical issues, and product improvementopportunities to internal stakeholders.

This individual will also be responsible for creating, maintaining, and improving customerfacing product documentation, training materials, implementation guides, knowledge basecontent, and related enablement resources to support customer onboarding, adoption,and ongoing use of Palitronica’s solutions.

From time to time, this individual will represent Palitronica at domestic and internationaltrade shows, exhibitions, and industry events.

Responsibilities may include staffing the Palitronica booth, engaging with prospects,customers, partners, and industry stakeholders, supporting product demonstrations, andclearly communicating Palitronica’s technical value proposition to both technical and non-technical audiences.

The individual may also be expected to capture market feedback, customer questions, andcompetitive insights from industry events and share them with Sales, Product, Engineering,and Operations teams.

The successful candidate should bring approximately 5–10 years of relevant experience in acustomer-facing technical role, such as solutions engineering, field applicationsengineering, technical consulting, implementation engineering, customer successengineering, or a similar position.

• Experience supporting customers in pre-sales and/or post-sales technicalenvironments.
• Strong understanding of electronics manufacturing, supply chain operations,manufacturing systems, or related technical domains.
• Experience with electronics manufacturing methods and processes.
• Experience with electronics testing, inspection, validation, quality processes, orproduction environments is an advantage.
• Experience with Salesforce, including sales and customer service modules.
• Experience with ERP systems.
• In-depth knowledge of the Microsoft Office 365 suite.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to communicate results, insights, and technical concepts effectively to bothtechnical and non-technical stakeholders.
• Ability to manage multiple customer engagements and priorities in a fast-pacedenvironment.

• This position requires the ability and willingness to travel up to 30% of the time,both domestically and internationally.
• Travel may include customer meetings, implementation activities, trainingsessions, technical workshops, trade shows, exhibitions, and other industry eventswhere Palitronica is represented.

• Legally be able to work in the USA.
• This position requires direct or indirect access to hardware, software, or technicalinformation controlled under the Canadian Export Control List, the Canadian
• Controlled Goods Program, the Canadian Industrial Security Program, the U.S.International Traffic in Arms Regulations (ITAR), and/or the U.S. ExportAdministration Regulations (EAR).
• All applicants must be eligible or able to obtain authorization for such access,including eligibility for the Canadian Controlled Goods Program, and must be ableto obtain and obtain a US Secret security clearance.

In this role, the Senior Solutions Engineer, Customer Success & Implementation will beexpected to contribute meaningfully to Palitronica’s customer acquisition,implementation, and retention efforts.

The individual will be expected to:

• Support effective technical engagement with prospects and customers.
• Help convert customer requirements into successful solution designs andimplementations.
• Deliver high-quality customer training and technical support.
• Build trusted relationships with customers and internal teams.
• Communicate customer needs, product feedback, and implementation insightsclearly and constructively.
• Represent Palitronica professionally in customer-facing and industry-facingsettings.
• Operate with sound judgment, professionalism, and urgency in a dynamic businessenvironment.

• Work with cutting-edge technology at the intersection of cybersecurity, AI, andadvanced electronics testing.
• Help protect critical supply chains and infrastructure.
• Join a high-growth company serving some of the world's most demandingindustries.
• Collaborate with a talented and mission-driven team.
• Make a measurable impact on the company's growth trajectory.
• Palitronica is an equal opportunity employer and welcomes applications from allqualified candidates.

Palitronica may use artificial intelligence tools to assist with the screening or assessment of applicants. These tools are used strictly as an aid, and all hiring decisions are made by human reviewers.

***Compensation is in USD.