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Customer Success Implementation Manager Jobs in Wisconsin

Abbott

Customer Success Manager

Madison, WI · On-site

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Develop and implement ordering protocols and product-adoption programs with customers to support ...

Abbott

Customer Success Manager

Madison, WI · On-site

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Develop and implement ordering protocols and product-adoption programs with customers to support ...

Abbott

Customer Success Manager

Madison, WI · On-site

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Develop and implement ordering protocols and product-adoption programs with customers to support ...

Cleo

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Remote - US What You Will Be Doing ... Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff ...

ECP

Customer Success Manager

Madison, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

Solventure Group

WI · On-site

Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...

ECP

Customer Success Manager

Milwaukee, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

Carepool

Customer Success Manager

Appleton, WI · On-site

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

Caterpillar Brazil

WI · On-site

... as a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution ... Measures and observes customer satisfaction levels to ascertain and implement service improvement ...

Highland

WI · On-site

$110K - $125K/yr

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong customer relationships post sale, ensuring high levels of customer satisfaction leading to retention and ...

TXU Energy

WI · On-site

## ROI Implementation ManagerApplylocations: Franklin, Texastime type: Full timeposted on: Posted ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

Bonterra

WI · On-site

$143K - $180K/yr

Case Management's Customer Success department owns the long-term relationship with our customers ... realize valueDefine, implement, and maintain customer journey playbooks for your teams to ...

New

Vontier

Lead Customer Success Manager

Madison, WI · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Wisconsin

Customer Success Implementation Manager information

See Wisconsin salary details

$32.8K

$83.8K

$141.3K

How much do customer success implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success implementation manager in Wisconsin is $83,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $99,900.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Wisconsin are hiring for Customer Success Implementation Manager jobs?

Cities in Wisconsin with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Madison, WI • On-site

Abbott
See more jobs at Abbottexternal

Full-time

Medical, Life, Retirement

Posted 29 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.

  • An excellent retirement savings plan with a high employer contribution.

  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project leadership, cross-functional process coordination, and targeted data stewardship.
As the Customer Success Manager, you'll have the chance to optimize the customer experience for strategic accounts, lead cross-functional improvement initiatives, and use account data and customer feedback to strengthen engagement, retention, and growth.
This position is onsite in Madison, Wisconsin.
What You'll Work On
  • For the Screening Business Unit, serve as a dedicated point of contact for health system inquiries and escalations, including identification and prioritization of workflow issues and improvements.

  • Drive customer engagement, retention, and growth in coordination with the sales community and targeted business objectives.

  • Convene, coordinate, and facilitate cross-functional teams to develop, refine, and implement solutions for strategic programs and process-improvement initiatives.

  • Develop and implement ordering protocols and product-adoption programs with customers to support institution-based objectives, including patient care standards.

  • Partner with internal teams to implement customer-experience enhancement solutions, including EMR integration.

  • Analyze account data and metrics to monitor the health of targeted accounts and respond to changing clinical and operational issues and challenges.

  • Collect, categorize, and prioritize feedback from internal and external customers.

  • Maintain current knowledge of integrated delivery networks (IDNs), disease states, competition, and outside influences that impact the business and help identify emerging opportunities.

  • Step outside functional boundaries as needed to understand and influence variables that impact the customer experience.

  • Provide world-class service and uphold company mission and values through accountability, innovation, integrity, quality, teamwork, and an inclusion mindset.

  • Influence, guide, and support peers in achieving individual goals while communicating clinical data and sales and marketing messages effectively.

  • Support and comply with the company's Quality Management System policies and procedures, and maintain regular and reliable attendance.

Required Qualifications
  • Bachelor's Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor's Degree.

  • 4+ years of experience in customer service in a medical, healthcare or biotech field.

  • 2+ years of experience with customer relationship management systems.

  • Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact.

  • Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts.

  • Proficient with Microsoft PowerPoint; ability to create concise, clear presentations.

  • Demonstrated ability to work in a fast-paced, high-energy environment.

  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

  • Authorization to work in the United States without sponsorship.

Preferred Qualifications
  • 2+ years of experience in a project management role in a medical, healthcare, or technology field where organization and planning skills are essential.

  • 5+ years of customer service experience in a medical, healthcare, or biotech field.

  • Experience in hospital and health system operations and data needs.

  • Experience in process documentation and improvement initiatives.

Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$61,300.00 - $122,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ONCO Cancer Diagnostics
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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