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Customer Success Implementation Manager Jobs in Prairie du Sac, WI

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

New

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

Appian Corporation

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Required: * 2+ years in Customer Success, Account Management, Sales Engineering, Implementation, or a comparable post-sales role at a cybersecurity company. * Track record managing a sizable book (50 ...

Abbott

Customer Success Manager

Madison, WI

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Develop and implement ordering protocols and product-adoption programs with customers to support ...

iCIMS

Senior Manager, Customer Success

Madison, WI · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

Abbott

Customer Success Manager

Madison, WI · On-site

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Develop and implement ordering protocols and product-adoption programs with customers to support ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Abbott

Customer Success Manager

Madison, WI · On-site

As the Customer Success Manager, you'll have the chance to optimize the customer experience for ... Develop and implement ordering protocols and product-adoption programs with customers to support ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

ApartmentIQ

Customer Success Manager

Madison, WI · On-site

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...

ECP

Customer Success Manager

Madison, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... You will partner closely with Sales and Implementation teams to ensure a smooth transition into ...

EDB

Principal Customer Success Manager

Madison, WI · On-site

Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Prairie du Sac, WI

Customer Success Implementation Manager information

See Prairie du Sac, WI salary details

$29.9K

$76.4K

$128.8K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Prairie du Sac, WI is $76,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities near Prairie du Sac, WI are hiring for Customer Success Implementation Manager jobs?

Cities near Prairie du Sac, WI with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Findhelp

Madison, WI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

We're changing the way people connect to social care.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview:
As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey. You will partner closely with Sales and Implementation teams to ensure a smooth transition into long-term adoption, value realization, and renewal success. In this role, you will lead executive business reviews, drive product adoption, and help customers achieve their clinical and financial goals through strategic guidance and data-driven insights. Acting as a primary internal advocate, you will collaborate cross-functionally with R&D, Support, and Implementation teams to address customer challenges, navigate escalations, and influence platform improvements based on customer feedback. We are looking for an assertive professional who thrives in fast-paced environments and can translate complex data into actionable strategies that optimize outcomes within our customers' ecosystems.
Responsibilities and Duties:
  • Strategic Relationship Management: Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value and retention.
  • Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the platform's impact aligns with the customer's clinical and financial objectives.
  • Customer Lifecycle Ownership: Manage the customer journey, partnering with Sales and Implementation teams to translate initial discovery goals into a structured, value-driven success plan.
  • Continuous Product Adoption: Proactively drive usage growth by identifying new user groups, conducting staff training, and providing "best practice" blueprints to ensure deep integration of the tool suite.
  • Data-Driven Strategy & AI Innovation: Utilize Vitally, HubSpot, and generative AI to monitor account health and identify risks. Leverage familiarity with healthcare ecosystems (e.g., Availity) to optimize interoperability and streamline workflows.
  • Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project momentum and trust.
  • Metric-Driven Success: Closely monitor usage metrics and data trends to proactively address deployment hurdles and mitigate risks before they impact the user experience.
Qualifications:
  • 3+ years of experience in Customer Success, Account Management, Service Delivery, Project Management, or a related client-facing role.
  • Healthcare or state government industry experience or familiarity with interoperability tools (e.g., Availity) is strongly preferred.
  • Experience managing customer relationships and driving adoption within SaaS or healthcare technology environments.
  • Strong communication and presentation skills, including experience delivering customer-facing business reviews or strategic updates.
  • Experience with CRM and Customer Success platforms such as HubSpot and Vitally preferred.
  • Experience using data and analytics to identify risks, measure success, and drive customer outcomes.
  • Ability to collaborate cross-functionally with Product, Support, Sales, and Implementation teams.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proactive, solutions-oriented mindset with a strong focus on customer outcomes and retention.
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
Perks at Findhelp
  • 401k & equity grants
  • Free food and onsite gym at our Austin HQ
  • Paid parental leave
  • Competitive PTO & 10 paid holidays
  • Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
  • Dog-friendly office in Austin HQ
  • 24/7 access to telemedicine and counseling
  • Book Purchasing Program
We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
  • Culture Committee
  • Leadership Development Training
  • Paid Volunteering Time

Apply