Required : • BS/BA degree or equivalent • 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent ...
Required : • BS/BA degree or equivalent • 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent ...
The Implementation Services team is the technical and project management engine of findhelp's Customer Success organization. As we continue to mature and scale our delivery model, we ensure that ...
The Implementation Services team is the technical and project management engine of findhelp's Customer Success organization. As we continue to mature and scale our delivery model, we ensure that ...
Implementation Manager
$85K - $95K/yr
We are proud of our tradition of success in the insurance industry of over 100 years. Come join our ... Delivering exceptional and timely customer service when addressing questions and issues
Implementation Manager
$85K - $95K/yr
We are proud of our tradition of success in the insurance industry of over 100 years. Come join our ... Delivering exceptional and timely customer service when addressing questions and issues
Customer Success Manager
Nashville, TN · On-site
Customer Success Manager Responsibilities for the Customer Success Manager * Owns the health ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...
New
Customer Success Manager
Nashville, TN · On-site
Customer Success Manager Responsibilities for the Customer Success Manager * Owns the health ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...
New
Implementation Manager
Franklin, TN · On-site
... management products ... Implementation of our products involves plan design, formulary configuration, customer service ...
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Implementation Manager
Franklin, TN · On-site
... management products ... Implementation of our products involves plan design, formulary configuration, customer service ...
Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...
New
Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...
New
Customer Success Manager
Nashville, TN · On-site
As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...
Customer Success Manager
Nashville, TN · On-site
As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...
Senior Customer Success Manager (Remote - TN)
Memphis, TN · On-site
$140 - $155/hr
Managing a portfolio of enterprise customer accounts as the main post-sale contact ... Leading onboarding and implementation activity to set customers up for success. * Building success ...
Senior Customer Success Manager (Remote - TN)
Memphis, TN · On-site
$140 - $155/hr
Managing a portfolio of enterprise customer accounts as the main post-sale contact ... Leading onboarding and implementation activity to set customers up for success. * Building success ...
Customer Success Manager
Nashville, TN · On-site
As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...
Customer Success Manager
Nashville, TN · On-site
As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...
As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...
As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...
Customer Success Manager
Chattanooga, TN · On-site
$55/hr
Customer Success Manager At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're ...
Customer Success Manager
Chattanooga, TN · On-site
$55/hr
Customer Success Manager At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're ...
Customer Success Manager
Chattanooga, TN · On-site
$55/hr
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...
Customer Success Manager
Chattanooga, TN · On-site
$55/hr
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...
Customer Success Manager
Chattanooga, TN · On-site
$55/hr
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...
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Customer Success Manager
Chattanooga, TN · On-site
$55/hr
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...
Implement proactive risk management strategies that improve customer health and reduce churn across ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...
Implement proactive risk management strategies that improve customer health and reduce churn across ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...
Customer Success Manager
Chattanooga, TN · Hybrid
$55/hr
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...
Customer Success Manager
Chattanooga, TN · Hybrid
$55/hr
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...
Customer Success Manager
Memphis, TN · On-site +1
About the role As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll ...
Customer Success Manager
Memphis, TN · On-site +1
About the role As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll ...
Customer Success Manager
Nashville, TN · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Customer Success Manager
Nashville, TN · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn
Create and implement individual Customer Success Plans by assessing, identifying, measuring, and ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn
... customer focused behavior. We're looking for talented, motivated professionals with a desire to ... The Client Success Manager, GPO Implementations is responsible for overseeing the successful ...
... customer focused behavior. We're looking for talented, motivated professionals with a desire to ... The Client Success Manager, GPO Implementations is responsible for overseeing the successful ...
Customer Success Implementation Manager information
See Tennessee salary details
$29.5K - $38.4K
4% of jobs
$38.4K - $47.2K
10% of jobs
$53.4K is the 25th percentile. Wages below this are outliers.
$47.2K - $56.1K
16% of jobs
$56.1K - $65K
15% of jobs
The median wage is $68.4K / yr.
$65K - $73.8K
14% of jobs
$73.8K - $82.7K
14% of jobs
$85.2K is the 75th percentile. Wages above this are outliers.
$82.7K - $91.6K
10% of jobs
$91.6K - $100.5K
10% of jobs
$100.5K - $109.3K
4% of jobs
$109.3K - $118.2K
2% of jobs
$118.2K - $127.1K
2% of jobs
$29.5K
$75.4K
$127.1K
How much do customer success implementation manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.
What does a customer success implementation manager do?
A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.
What are the key skills and qualifications needed to thrive as a customer success implementation manager?
To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.
What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?
Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.
What is the difference between Customer Success Implementation Manager vs Customer Success Manager?
| Aspect | Customer Success Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing and onboarding new clients, ensuring smooth product adoption | Managing ongoing client relationships, renewals, and satisfaction |
| Required Skills | Project management, technical onboarding, training | Relationship building, communication, retention strategies |
| Work Environment | Pre-sales and onboarding phases, cross-functional teams | Post-sales, account management, customer support |
| Common Certifications | Customer success certifications, project management certifications | Customer success certifications, CRM platform certifications |
While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.
What cities in Tennessee are hiring for Customer Success Implementation Manager jobs?
Cities in Tennessee with the most Customer Success Implementation Manager job openings:
Job description
Job Summary:
Findhelp is changing the way people connect to social care through a comprehensive platform of products and services. As an Implementation Manager, you will oversee the customer onboarding process, ensuring efficient execution of project plans and technical scoping to deliver seamless implementation experiences.
Responsibilities:
• Project Ownership: Own the "Sales-to-Service" handoff, serving as the primary point of contact and lead for the full implementation lifecycle across a diverse portfolio.
• Technical Scoping & Design: Lead User Scoping, Workflow Validation, and Technical/Integration Design sessions to ensure the platform is configured to meet specific social care goals.
• Product/Technical Bridge: Coordinate with cross-functional teams acting as the liaison between Technical Solutions Account Managers, Product Support, and other technical roles to navigate complex integrations or custom requirements.
• Milestone & Deliverable Management: Execute project plans and track key deliverables, ensuring both internal and external stakeholders stay aligned and accountable to defined project timelines.
• Reporting: Develop and maintain 30/60/90-day progress reports to provide leadership with transparent visibility into portfolio health and Time-to-Value (TTV) metrics.
• Quality & Readiness: Complete Go-Live Readiness Assessments prior to launch to ensure core technical and operational configuration is sound, executing structured internal handoffs to the ongoing Customer Success Manager.
• Team Collaboration: Share project management best practices and technical insights within the immediate implementation team to help streamline group execution.
Qualifications:
Required:
• BS/BA degree or equivalent
• 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent industry.
• Expertise in Project Management: Strong execution skills using project management methodologies and tracking tools.
• Technical Fluency: Ability to learn, understand, and translate standard system workflows into data integration configurations for diverse client structures, including proficiency in using generative, specifically Gemini to summarize information, draft communications, and enhance research efficiency.
• Strategic Communication: Ability to clarify technical execution steps for non-technical users and communicate project milestone health clearly to internal and external teams.
• Problem-Solving: A 'solution-first' mindset with the ability to navigate the ambiguity of complex, multi-stakeholder implementations.
Company:
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems. Founded in 2010, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Findhelp is changing the way people connect to social care through a comprehensive platform of products and services. As an Implementation Manager, you will oversee the customer onboarding process, ensuring efficient execution of project plans and technical scoping to deliver seamless implementation experiences.
Responsibilities:
• Project Ownership: Own the "Sales-to-Service" handoff, serving as the primary point of contact and lead for the full implementation lifecycle across a diverse portfolio.
• Technical Scoping & Design: Lead User Scoping, Workflow Validation, and Technical/Integration Design sessions to ensure the platform is configured to meet specific social care goals.
• Product/Technical Bridge: Coordinate with cross-functional teams acting as the liaison between Technical Solutions Account Managers, Product Support, and other technical roles to navigate complex integrations or custom requirements.
• Milestone & Deliverable Management: Execute project plans and track key deliverables, ensuring both internal and external stakeholders stay aligned and accountable to defined project timelines.
• Reporting: Develop and maintain 30/60/90-day progress reports to provide leadership with transparent visibility into portfolio health and Time-to-Value (TTV) metrics.
• Quality & Readiness: Complete Go-Live Readiness Assessments prior to launch to ensure core technical and operational configuration is sound, executing structured internal handoffs to the ongoing Customer Success Manager.
• Team Collaboration: Share project management best practices and technical insights within the immediate implementation team to help streamline group execution.
Qualifications:
Required:
• BS/BA degree or equivalent
• 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent industry.
• Expertise in Project Management: Strong execution skills using project management methodologies and tracking tools.
• Technical Fluency: Ability to learn, understand, and translate standard system workflows into data integration configurations for diverse client structures, including proficiency in using generative, specifically Gemini to summarize information, draft communications, and enhance research efficiency.
• Strategic Communication: Ability to clarify technical execution steps for non-technical users and communicate project milestone health clearly to internal and external teams.
• Problem-Solving: A 'solution-first' mindset with the ability to navigate the ambiguity of complex, multi-stakeholder implementations.
Company:
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems. Founded in 2010, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Findhelp
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
Austin, TX, US
Year founded
2010