ZipRecruiter

Log In

1

Customer Success Implementation Manager Jobs in Tennessee

Chubb

Implementation Manager

Chattanooga, TN · On-site

$85K - $95K/yr

We are proud of our tradition of success in the insurance industry of over 100 years. Come join our ... Delivering exceptional and timely customer service when addressing questions and issues

FedEx Supply Chain

Implementation Manager

Memphis, TN · On-site

Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process. Work closely with project managers toidentifypotential issues and ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

OVERVIEW The Senior Manager, Customer Success is a senior customer-facing leader responsible for ... This leader will develop scalable implementation frameworks, establish executive governance models ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer Success About Netradyne Netradyne harnesses the power of Computer Vision ... This leader will develop scalable implementation frameworks, establish executive governance models ...

Netradyne

Manager, Customer Success

Nashville, TN · On-site

Senior Manager, Customer Success About Netradyne Netradyne harnesses the power of Computer Vision ... This leader will develop scalable implementation frameworks, establish executive governance models ...

Qualifacts

Customer Success Manager

Nashville, TN

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... implementation, and consulting, preferred * Demonstrated leadership abilities and achievement ...

Addison Group

Customer Success Manager

Nashville, TN · On-site

$30 - $35/hr

Customer Success Manager Location: Remote - Must be able to work Central Time hours Employment Type: Contract Contract Length: Approximately 6 months Pay: $30.00 - $35.00 / Per hour Benefits: This ...

NGE Sports

Customer Success Manager

Nashville, TN · On-site

As our Customer Success Manager, you'll play a key role in transforming new customers into ... implement practical solutions. * Experience working with Sales, Product, Marketing, and Support ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

Customer Success Manager At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're ...

Omnicell

Customer Success Manager

Nashville, TN · On-site

$67K - $80K/yr

As a Customer Success Manager , you'll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth's solutions, and influence outcomes that support safer ...

iCIMS

Senior Manager, Customer Success

Nashville, TN · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Monitor team performance, identify trends, and implement improvements to increase effectiveness and ...

Cleo

Customer Success Manager

Nashville, TN · On-site

Customer Success Manager Remote - US What You Will Be Doing ... Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff ...

next page

Showing results 1-20

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in Tennessee

Customer Success Implementation Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do customer success implementation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success implementation manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Tennessee are hiring for Customer Success Implementation Manager jobs?

Cities in Tennessee with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Implementation Manager, Nashville

Nashville, TN • On-site

Findhelp
Software Development • 201 - 500 employees
Learn more about Findhelpexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

We're changing the way people connect to social care.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview:
The Implementation Services team is the technical and project management engine of findhelp's Customer Success organization. As we continue to mature and scale our delivery model, we ensure that standard and mid-market customer launches are executed with high technical precision and operational consistency.
As an Implementation Manager, you will execute established Standard Operating Procedures (SOPs) and leverage technical documentation to onboard customers efficiently. From the moment a contract is signed, you own the core customer journey-navigating a portfolio of standard implementations to deliver 'Initial Value' with speed and precision. This role is built for an organized, detail-oriented, and technically minded professional who thrives on executing structured project plans to deliver seamless onboarding experiences.
Responsibilities and Duties:
  • Project Ownership: Own the "Sales-to-Service" handoff, serving as the primary point of contact and lead for the full implementation lifecycle across a diverse portfolio.
  • Technical Scoping & Design: Lead User Scoping, Workflow Validation, and Technical/Integration Design sessions to ensure the platform is configured to meet specific social care goals.
  • Product/Technical Bridge: Coordinate with cross-functional teams acting as the liaison between Technical Solutions Account Managers, Product Support, and other technical roles to navigate complex integrations or custom requirements.
  • Milestone & Deliverable Management: Execute project plans and track key deliverables, ensuring both internal and external stakeholders stay aligned and accountable to defined project timelines.
  • Reporting: Develop and maintain 30/60/90-day progress reports to provide leadership with transparent visibility into portfolio health and Time-to-Value (TTV) metrics.
  • Quality & Readiness: Complete Go-Live Readiness Assessments prior to launch to ensure core technical and operational configuration is sound, executing structured internal handoffs to the ongoing Customer Success Manager.
  • Team Collaboration: Share project management best practices and technical insights within the immediate implementation team to help streamline group execution

Qualifications:
  • BS/BA degree or equivalent
  • 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent industry.
  • Expertise in Project Management: Strong execution skills using project management methodologies and tracking tools.
  • Technical Fluency: Ability to learn, understand, and translate standard system workflows into data integration configurations for diverse client structures, including proficiency in using generative, specifically Gemini to summarize information, draft communications, and enhance research efficiency.
  • Strategic Communication: Ability to clarify technical execution steps for non-technical users and communicate project milestone health clearly to internal and external tea
  • Problem-Solving: A "solution-first" mindset with the ability to navigate the ambiguity of complex, multi-stakeholder implementations.

We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is 5 days in-office and candidates must be located in Nashville, TN.
Perks at Findhelp
  • 401k & equity grants
  • Free food and onsite gym at our Austin HQ
  • Paid parental leave
  • Competitive PTO & 10 paid holidays
  • Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
  • Dog-friendly office in Austin HQ
  • 24/7 access to telemedicine and counseling
  • Book Purchasing Program

We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
  • Culture Committee
  • Leadership Development Training
  • Paid Volunteering Time

Apply