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Customer Success Implementation Manager Jobs in Tennessee

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

REPOWR

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Stryker

Customer Success Manager (Remote)

Nashville, TN · Remote

$116K - $193K/yr

Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic ... system implementation lifecycle * Strong communication skills with the proven ability to use ...

GlassHouse

Sr. Customer Success Manager

Franklin, TN · On-site

In this role, we are looking for an experienced, commercially minded Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You are the relationship owner for ...

Checkr

Staff Customer Success Manager

Nashville, TN · On-site

$169K - $199K/yr

Staff Customer Success Manager San Francisco, California, United States About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of ...

Rippling

Sr. Customer Success Manager

Franklin, TN · On-site

$90 - $150/hr

In this role, we are looking for an experienced, commercially minded Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You are the relationship owner for ...

UL Solutions

Customer Success Executive

Franklin, TN · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * 7+ ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role ... Support the evaluation, implementation, and ongoing administration of learning management and ...

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Customer Success Implementation Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in Tennessee are hiring for Customer Success Implementation Manager jobs?

Cities in Tennessee with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Manager, Client Success (GPO Implementation)

Ovation Healthcare

Brentwood, TN • On-site

Full-time

Re-posted 23 days ago

Job description

Welcome to Ovation Healthcare!
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.
Summary:
The Client Success Manager, GPO Implementations is responsible for overseeing the successful onboarding of hospitals and health systems into a Group Purchasing Organization (GPO). This role ensures a smooth transition by coordinating contract alignment, supply chain integration, and system/data setup while engaging with client stakeholders to deliver measurable savings and operational value. The Implementation Manager serves as the primary liaison between the client, the GPO, and internal teams, driving project plans from initiation through stabilization.
Duties and Responsibilities:
  • Lead end-to-end implementation of GPO services for new and transitioning healthcare clients.
  • Develop and manage detailed project plans, timelines, and deliverables.
  • Coordinate cross-functional teams (Supply Chain, Pharmacy, Finance, IT, Vendors).
  • Oversee item master and formulary conversion to align with GPO contracts.
  • Ensure accurate and timely setup of contract pricing, tiers, and distribution agreements.
  • Validate savings opportunities through benchmarking and cost analysis.
  • Conduct financial analysis as necessary for contract tier optimization.
  • Act as the primary point of contact for clients during implementation.
  • Conduct regular status meetings, provide progress reports, and manage issue resolution.
  • Support client education on GPO model, compliance, and reporting tools.
  • Guide hospital leadership and supply chain teams through transition from prior GPO.
  • Facilitate adoption of new processes, policies, and compliance requirements.
  • Address barriers to implementation and escalate risks as needed.
  • Track realized savings against pro forma projections.
  • Provide reporting on compliance, contract utilization, and cost reduction.
  • Transition client to ongoing account management team post-implementation.

Work Experience, Education, and Certifications:
  • Bachelor's degree in Healthcare Administration, Supply Chain, Business, or related field
  • 2+ years of experience in healthcare supply chain, GPO, or implementation/project management.
  • Strong knowledge of hospital purchasing, contracting, and supply chain operations.
  • Excellent communication, relationship-building, and change management skills.
  • Financial analysis experience a plus.

Knowledge, Skills, and Abilities:
  • Strong operator mindset with ability to anticipate client needs.
  • Skilled at balancing savings identification with savings realization.
  • Adept at working across clinical, operational, and executive stakeholders.
  • Demonstrated ability to manage multiple complex projects simultaneously.

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