Onboarding / Activation (Implementation) * Customer Success Managers (CSMs) * Technical Account Managers (TAMs) * Customer Support You will design the operating model, systems, and metrics that turn ...
Onboarding / Activation (Implementation) * Customer Success Managers (CSMs) * Technical Account Managers (TAMs) * Customer Support You will design the operating model, systems, and metrics that turn ...
Senior Customer Success Manager
OR · Remote
$106K - $131K/yr
... success metrics ... Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
Quick apply
Senior Customer Success Manager
OR · Remote
$106K - $131K/yr
... success metrics ... Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
Customer Success Specialist I
Chicago, IL · On-site
$58K - $65K/yr
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Customer Success Specialist I
Chicago, IL · On-site
$58K - $65K/yr
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Quick apply
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Customer Success Specialist I
$58K - $65K/yr
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Customer Success Specialist I
$58K - $65K/yr
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Customer Success Specialist I
$58K - $65K/yr
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Customer Success Specialist I
$58K - $65K/yr
As a Customer Success Specialist I, you will serve as the primary technical point of contact for a ... Support onboarding and provisioning efforts by attending implementation meetings, tracking progress ...
Founding Customer Success Manager Krea is building next-generation AI creative tools for artists ... Product-focused mindset, with experience in onboarding and implementation * Strong communication ...
Founding Customer Success Manager Krea is building next-generation AI creative tools for artists ... Product-focused mindset, with experience in onboarding and implementation * Strong communication ...
Customer Success Specialist
San Francisco, CA · Remote
$60K - $80K/yr
Identify process improvements and help implement them What We're Looking For * 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management * Strong ...
Customer Success Specialist
San Francisco, CA · Remote
$60K - $80K/yr
Identify process improvements and help implement them What We're Looking For * 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management * Strong ...
Customer Success Specialist
San Francisco, CA · Remote
$60K - $80K/yr
Identify process improvements and help implement them What We're Looking For * 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management * Strong ...
Customer Success Specialist
San Francisco, CA · Remote
$60K - $80K/yr
Identify process improvements and help implement them What We're Looking For * 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management * Strong ...
Customer Implementations: * Oversee the forecasting, planning, execution, and successful delivery of all new customer implementations and significant solution upgrades. * Establish best practices and ...
Customer Implementations: * Oversee the forecasting, planning, execution, and successful delivery of all new customer implementations and significant solution upgrades. * Establish best practices and ...
We're looking for a Founding Customer Success Manager to help our customers get real value from ... Product-focused mindset, with experience in onboarding and implementation * Strong communication ...
We're looking for a Founding Customer Success Manager to help our customers get real value from ... Product-focused mindset, with experience in onboarding and implementation * Strong communication ...
Customer Success
San Francisco, CA · On-site
We're looking for a Founding Customer Success Manager to help our customers get real value from ... Product-focused mindset, with experience in onboarding and implementation * Strong communication ...
Customer Success
San Francisco, CA · On-site
We're looking for a Founding Customer Success Manager to help our customers get real value from ... Product-focused mindset, with experience in onboarding and implementation * Strong communication ...
Customer Success Specialist
San Francisco, CA · Remote
$60K - $80K/yr
Identify process improvements and help implement them What We're Looking For * 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management * Strong ...
Customer Success Specialist
San Francisco, CA · Remote
$60K - $80K/yr
Identify process improvements and help implement them What We're Looking For * 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management * Strong ...
Senior Customer Success Manager
Austin, TX · On-site +1
What We're Looking For • 5+ years in a customer-facing role such as Customer Success, Implementation, Onboarding, or Account Management - ideally in B2B SaaS. • Proven experience managing complex ...
Senior Customer Success Manager
Austin, TX · On-site +1
What We're Looking For • 5+ years in a customer-facing role such as Customer Success, Implementation, Onboarding, or Account Management - ideally in B2B SaaS. • Proven experience managing complex ...
Manager, Customer Success
Washington, DC · On-site
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...
Manager, Customer Success
Washington, DC · On-site
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...
Manager, Implementation - Public Sector Customer Success
$109K - $147K/yr
The Public Sector Customer Success team ensures Samsara's customers adopt our solutions and ... Identify and implement process-improvement opportunities; such as systems efficiency gains and ...
Manager, Implementation - Public Sector Customer Success
$109K - $147K/yr
The Public Sector Customer Success team ensures Samsara's customers adopt our solutions and ... Identify and implement process-improvement opportunities; such as systems efficiency gains and ...
Manager, Customer Success
Washington, DC · On-site
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...
Manager, Customer Success
Washington, DC · On-site
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...
Develop and implement customer success strategies and plans. Ensure the successful implementation of customer success solutions. Collaborate with other departments to enhance customer satisfaction.
Develop and implement customer success strategies and plans. Ensure the successful implementation of customer success solutions. Collaborate with other departments to enhance customer satisfaction.
Customer Success
$140K - $190K/yr
... order to implement best practices and drive increased platform utilization. You will also ... customer success or account management * Track record of developing strategic relationships with ...
Customer Success
$140K - $190K/yr
... order to implement best practices and drive increased platform utilization. You will also ... customer success or account management * Track record of developing strategic relationships with ...
Director, Customer Success
Washington, DC · On-site
Develop and implement customer success strategies and plans. Ensure the successful implementation of customer success solutions. Collaborate with other departments to enhance customer satisfaction.
Director, Customer Success
Washington, DC · On-site
Develop and implement customer success strategies and plans. Ensure the successful implementation of customer success solutions. Collaborate with other departments to enhance customer satisfaction.
Customer Success Implementation information
See salary details
$11.54 - $14.79
9% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$14.79 - $18.05
19% of jobs
The median wage is $20.90 / hr.
$18.05 - $21.31
26% of jobs
$24.09 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.56
26% of jobs
$24.56 - $27.82
11% of jobs
$27.82 - $31.08
4% of jobs
$31.08 - $34.33
3% of jobs
$34.33 - $37.59
2% of jobs
$37.59 - $40.84
0% of jobs
$40.84 - $44.10
0% of jobs
$44.10 - $47.36
1% of jobs
$11
$24
$47
How much do customer success implementation jobs pay per hour?
As of Jun 19, 2026, the average hourly pay for customer success implementation in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.
Do CSMS make good money?
Customer Success Managers (CSMs) in implementation roles typically earn a median salary ranging from $60,000 to $100,000 annually, depending on experience, location, and company size. Additional compensation may include bonuses or commissions, especially in sales-related environments, and strong communication and technical skills can lead to higher earnings.
Is being a Customer Success Implementation Manager stressful?
Customer Success Implementation roles can be stressful due to managing client expectations, tight deadlines, and technical challenges. Success often depends on strong communication skills, problem-solving abilities, and the ability to handle multiple accounts simultaneously.
What is implementation in customer success?
In customer success, implementation refers to the process of onboarding and configuring a product or service for a new client to ensure successful adoption. Customer Success Implementation involves coordinating with clients, setting up systems, and providing training to help customers achieve their desired outcomes using the product. It often requires project management skills and familiarity with the company's tools and workflows.
What is the difference between Customer Success Implementation vs Customer Support Specialist?
| Aspect | Customer Success Implementation | Customer Support Specialist |
|---|---|---|
| Primary Focus | Implementing and onboarding customers to ensure successful product adoption | Providing technical support and resolving customer issues post-sale |
| Required Skills | Project management, onboarding, product training | Troubleshooting, communication, technical knowledge |
| Work Environment | Customer onboarding teams, implementation projects | Help desks, support centers |
| Common Certifications | Customer success certifications, product training | IT support certifications, technical training |
Customer Success Implementation focuses on onboarding and ensuring customers successfully adopt products, often involving project management. Customer Support Specialists handle ongoing technical issues and troubleshooting. While both roles require technical knowledge and customer communication skills, their core responsibilities differ in scope and phase of the customer journey.
How much does a CSM get paid?
Customer Success Managers (CSMs) typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and company size. Entry-level CSMs may start lower, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
What cities are hiring for Customer Success Implementation jobs? Cities with the most Customer Success Implementation job openings:
What are the most commonly searched types of Customer Success Implementation jobs? The most popular types of Customer Success Implementation jobs are:
Full-time
Medical, Dental, Vision, PTO
Posted 6 days ago
Job description
The Opportunity:
As our Head of Customer Success, you will own Reevo's entire post-sales function and be accountable for customer activation, time-to-value, product usage/adoption, and retention. Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for - and make that repeatable at scale.
You will directly lead and build the full post-sales org, including:
You will design the operating model, systems, and metrics that turn implementation into durable adoption, adoption into measurable business outcomes, and outcomes into retention - while partnering closely with Sales / Account Management on renewals and expansion. Customer outcomes aren't a vibe, they are a measurable business function you will run end-to-end.
We care a lot about building a strong in-person culture, and we're very much in build mode. We expect the team to be in our SF office five days a week - that's important to how we operate and scale right now.
Who You Are:
What You'll Do:
What You Bring:
What We Offer:
Here at Reevo, we know the best ideas come from people with different experiences and perspectives. We welcome candidates from all backgrounds and are proud to be an equal opportunity employer. We do not discriminate based on any protected characteristic, and we're happy to provide accommodations throughout the application process.
As our Head of Customer Success, you will own Reevo's entire post-sales function and be accountable for customer activation, time-to-value, product usage/adoption, and retention. Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for - and make that repeatable at scale.
You will directly lead and build the full post-sales org, including:
- Onboarding / Activation (Implementation)
- Customer Success Managers (CSMs)
- Technical Account Managers (TAMs)
- Customer Support
You will design the operating model, systems, and metrics that turn implementation into durable adoption, adoption into measurable business outcomes, and outcomes into retention - while partnering closely with Sales / Account Management on renewals and expansion. Customer outcomes aren't a vibe, they are a measurable business function you will run end-to-end.
We care a lot about building a strong in-person culture, and we're very much in build mode. We expect the team to be in our SF office five days a week - that's important to how we operate and scale right now.
Who You Are:
- You are a customer-obsessed business leader who is relentless about activation → adoption → outcomes → retention. You build teams and systems that make time-to-value predictable, product usage durable, and renewals boring.
- You bring deep operational judgment. You know how to scale post-sales organizations that balance structure and flexibility across segments, while holding a high bar for customer experience and execution quality.
- You think systemically and strategically, connecting product usage signals and customer outcomes to product direction, GTM execution, and long-term unit economics.
- You are an exceptional communicator and influencer- trusted by executives, product leaders, and customers to navigate complexity, drive alignment, and make high-quality decisions.
- You thrive in high-ambiguity environments, bringing clarity, momentum, and calm as the organization scales.
What You'll Do:
- Own Customer Activation, Time-to-Value, Adoption, and Retention
- Define and drive the strategy for customer activation and time-to-value, ensuring every customer reaches meaningful "first value" quickly and reliably.
- Establish adoption and usage as leading indicators of customer health, retention, and expansion - then operationalize the playbooks to move those levers.
- Run and Scale the Post-Sales Organization
- Own the strategy, structure, and execution across Onboarding/Activation, CSM, TAMs, and Customer Support.
- Operate post-sales as a core business function with clear accountability for retention outcomes and customer value realization.
- Build Leaders and Talent Density
- Recruit, develop, and retain exceptional leaders and ICs across post-sales functions.
- Set a high bar for ownership and performance; build a leadership bench that scales with the company.
- Design the Customer Success Operating System
- Build the full CS machine: onboarding frameworks, success plans, outcome tracking, health scoring, executive engagement cadences, escalation protocols, renewal readiness, and QBR/EBR standards.
- Ensure a consistent, segment-aware customer experience - from the first week through renewal.
- Operationalize Product Usage Into Measurable Outcomes
- Define what "success" means by customer profile and translate it into measurable signals: activation milestones, key workflows adopted, time-to-value, engagement depth, and business outcomes.
- Create proactive risk detection and intervention motions using product signals + qualitative inputs.
- Own Retention and Renewal Readiness (and Partner on Expansion)
- Be directly accountable for retention; ensure customers recognize and realize Reevo's value and renew with confidence.
- Partner with Sales / Account Management on expansion by making adoption and customer outcomes the foundation for growth.
- Create Executive-Level Visibility
- Establish operating cadences (weekly/monthly/quarterly) that drive accountability and fast decision-making.
What You Bring:
- 10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software
- Proven experience leading multi-function post-sales organizations, including Onboarding/Implementation and Support, and ideally technical post-sales roles (SA/TAM)
- Demonstrated success improving activation, time-to-value, adoption/usage, and retention through scalable systems and great teams
- Strong background in operating model design, process improvement, and leadership development
- Experience partnering closely with Sales, Product, and Engineering in high-growth environments
- Exceptional executive communication and stakeholder management skills
- High EQ, strong judgment, and a bias toward action
- Familiarity with AI-driven products and the ability to translate technical concepts into clear customer and executive narratives is a strong plus
- Startup or scale-up experience strongly preferred
What We Offer:
- Compensation: A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth.
- Comprehensive Benefits: Competitive health, dental, and vision coverage, generous paid time off (PTO), and other valuable perks designed to support your well being.
- Growth & Development: Clearly defined career advancement paths, dedicated mentorship opportunities, and a strong commitment to investing in your continuous professional development and skill enhancement.
- Dynamic Culture: Join a collaborative, innovative, and fast-paced work environment where your direct contributions have a tangible and immediate impact on the product, the sales strategy, and the overall company trajectory.
Here at Reevo, we know the best ideas come from people with different experiences and perspectives. We welcome candidates from all backgrounds and are proud to be an equal opportunity employer. We do not discriminate based on any protected characteristic, and we're happy to provide accommodations throughout the application process.