ZipRecruiter

Log In

1

Customer Success Implementation Jobs in New York

Clark

Head of Customer Success

Manhattan, NY · On-site

You will own customer health, renewals, adoption, implementation quality, and the operating cadence ... Customer success is not simply account management. It is how we ensure customers reach value ...

Clark

Head of Customer Success

New York, NY · On-site

$185K - $230K/yr

You will own customer health, renewals, adoption, implementation quality, and the operating cadence ... Customer success is not simply account management. It is how we ensure customers reach value ...

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

You will act as the first line of defense for our clients-owning all aspects of implementation ... Customer Success, Implementation, or Client Support experience) * Strong troubleshooting and ...

OnCorps

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... Implementation Hand-Off: Collaborate with Solutions Engineers to oversee and ensure smooth client ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... Implementation Hand-Off: Collaborate with Solutions Engineers to oversee and ensure smooth client ...

OnCorps LLC

Customer Success Manager

New York, NY

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... Implementation Hand-Off: Collaborate with Solutions Engineers to oversee and ensure smooth client ...

Greenboard

Customer Success Manager

Manhattan, NY · On-site

$110 - $150/hr

About the Role As a Customer Success Manager, you\'ll own the end-to-end relationship for a ... You\'ll drive onboarding and implementation, manage renewals and expansion conversations, and act ...

Greenboard

Customer Success Manager

New York, NY · On-site

$110K - $150K/yr

About the Role As a Customer Success Manager, you'll own the end-to-end relationship for a ... You'll drive onboarding and implementation, manage renewals and expansion conversations, and act as ...

Greenboard

Customer Success Manager

Manhattan, NY · On-site

$110K - $150K/yr

Lead onboarding and implementation for our more complex and higher-stakes accounts * Serve as the ... Customer Success, Implementation, Account Management, or a related role, ideally with B2B SaaS

next page

Showing results 1-20

All JobsCustomer Success Implementation JobsCustomer Success Implementation Jobs in New York

Customer Success Implementation information

What is the difference between Customer Success Implementation vs Customer Support Specialist?

AspectCustomer Success ImplementationCustomer Support Specialist
Primary FocusImplementing and onboarding customers to ensure successful product adoptionProviding technical support and resolving customer issues post-sale
Required SkillsProject management, onboarding, product trainingTroubleshooting, communication, technical knowledge
Work EnvironmentCustomer onboarding teams, implementation projectsHelp desks, support centers
Common CertificationsCustomer success certifications, product trainingIT support certifications, technical training

Customer Success Implementation focuses on onboarding and ensuring customers successfully adopt products, often involving project management. Customer Support Specialists handle ongoing technical issues and troubleshooting. While both roles require technical knowledge and customer communication skills, their core responsibilities differ in scope and phase of the customer journey.

What are the most commonly searched types of Customer Success Implementation jobs in New York?

The most popular types of Customer Success Implementation jobs in New York are:

Infographic showing various Customer Success Implementation job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Remote job distribution.

Customer Success & Implementation Manager

AirPay Inc.

Manhattan, NY • On-site

Other

Re-posted 5 days ago

Job description

Customer Success & Implementation Manager

At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Success & Implementation Manager to join our team and help us maintain our high standards of customer care.

About the Role As a Customer Success & Implementation Manager, you will be responsible for owning the end-to-end experience for a set of dental practices using AirPay software. You will guide clients through the implementation of our technology, ensuring that their needs are met from initial setup to successful adoption, and continue to manage the relationship post-launch. Your goal is to ensure customers derive maximum value from our solutions, which will result in high satisfaction, retention, and growth opportunities. This is an in-person role based out of our New York City office, with flexibility for some remote work.

Key Responsibilities Act as the primary point of contact for assigned customers during & after implementation, ensuring ongoing success and engagement with the product Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer's needs Define project timelines, milestones, and deliverables, and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay Own end-to-end product configuration, implementation, onboarding, and training for a complex, data driven product across concurrent customers Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product Drive customer adoption and maximize product usage, ensuring customers achieve their desired outcomes Build and nurture strong, long-lasting relationships across stakeholders - users, leadership - within the Dental Service Organizations (DSOs) Conduct regular check-ins, business reviews, and account health assessments to proactively address challenges, maximize customer value with the product, and identify opportunities for growth

Requirements 5+ years of experience in consulting, client services, or customer success. Prior experience within tech or in implementing software solutions is a requirement. Strong critical thinking and problem-solving abilities Strong project management skills with the ability to manage multiple customers and projects simultaneously, ensuring deadlines and milestones are met. Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders, ensuring customer satisfaction and loyalty. Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic. We are committed to excellence, so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same. Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis Based in NYC or willing to relocate, and able to work in the office at least 3 days a week. Please note that you must be legally authorized to work in the U.S. for this position. Benefits $100,000-$130,000 + Equity

Apply