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Customer Implementation Jobs (NOW HIRING)

Cadwell

Field Implementation Technician

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant ... Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key ...

Owens & Minor, Inc.

Sr. Implementation Lead

Richmond, VA · On-site

$90K - $100K/yr

The lead supports both new and existing customer implementation events, including pre-go-live, go-live, and post-go-live activities. Responsibilities include identifying, resolving, and escalating ...

Owens & Minor

Sr. Implementation Lead

Richmond, VA

$90K - $100K/yr

The lead supports both new and existing customer implementation events, including pre-go-live, go-live, and post-go-live activities. Responsibilities include identifying, resolving, and escalating ...

e-MDs

Implementation Project Manager

Austin, TX · On-site

Please note that other duties may be assigned by your supervisor. • Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Sum Theory

Implementation Specialist

Plano, TX · On-site +1

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Sum Theory, Inc

Implementation Specialist

Plano, TX · On-site

The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core ...

Points North

Implementation Specialist

Minneapolis, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation, including: * Configure systems on behalf of customers * Run user training sessions * Scope data ...

Points North

Implementation Specialist

Bloomington, MN · On-site

$60K - $80K/yr

Own the full customer implementation process to ensure a smooth and successful implementation, including: * Configure systems on behalf of customers * Run user training sessions * Scope data ...

Procare Solutions

Implementation Manager

Denver, CO · On-site

$60K - $70K/yr

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role The Implementation Manager is responsible ...

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All JobsCustomer Implementation Jobs

Customer Implementation information

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$39K

$103.5K

$168K

How much do customer implementation jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Specialist, and why are they important?

To thrive as a Customer Implementation Specialist, you need a solid understanding of project management, technical troubleshooting, and client onboarding processes, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, project tracking tools like Jira or Asana, and relevant industry software is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for ensuring a smooth client experience. These skills and qualities are important for successfully guiding customers through onboarding, minimizing errors, and building strong client relationships.

What does a customer implementation specialist do?

A customer implementation specialist is responsible for onboarding new clients, configuring products or services to meet their needs, and ensuring a smooth transition from sales to active use. They often coordinate with technical teams, provide training, and troubleshoot issues during the implementation process to ensure customer satisfaction.

What are some typical challenges faced in a Customer Implementation role, and how can they be managed effectively?

In a Customer Implementation role, professionals often encounter challenges such as aligning client expectations with product capabilities, coordinating timelines across multiple teams, and managing scope changes during rollout. Effective communication, proactive project management, and setting clear milestones are key strategies to overcome these obstacles. Building strong relationships with both clients and internal stakeholders also helps in quickly addressing issues and ensuring a smooth implementation process.

What jobs pay 4000 a week without a degree?

Customer Implementation roles typically do not pay $4,000 weekly without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which rely more on skills and experience than formal education.

How can I make 2000 a week working from home?

A Customer Implementation role can potentially pay $2,000 or more weekly if it involves high-volume client onboarding, specialized skills, or freelance consulting. Achieving this income level typically requires extensive experience, strong communication skills, and the ability to handle multiple projects or clients simultaneously, often with flexible schedules and relevant tools like CRM software.

What is the highest paying customer service job?

In customer service roles, senior positions such as Customer Service Managers, Client Success Directors, or Customer Experience Executives tend to have the highest salaries, often exceeding $70,000 annually. These roles typically require extensive experience, leadership skills, and sometimes industry-specific knowledge or certifications.

What is a Customer Implementation specialist?

A Customer Implementation specialist is responsible for onboarding new clients and ensuring the successful deployment of products or services. They work closely with customers to understand their needs, configure solutions, provide training, and resolve any issues during the implementation process. Their goal is to ensure a smooth transition for the customer, maximize customer satisfaction, and set the foundation for long-term business relationships.

What is the difference between Customer Implementation vs Customer Support Specialist?

AspectCustomer ImplementationCustomer Support Specialist
Primary FocusOnboarding and deploying products for new customersProviding ongoing support and troubleshooting for existing customers
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, technical troubleshooting
Work EnvironmentProject-based, often client-facing, implementation teamsHelp desks, call centers, support teams
CertificationsOften requires technical or industry-specific certificationsCustomer service certifications beneficial but not always required

Customer Implementation focuses on deploying products and ensuring successful onboarding for new clients, often involving technical setup and project management. Customer Support Specialists handle ongoing customer issues, troubleshooting, and support. While both roles require strong communication skills, Customer Implementation is more project-oriented, whereas Customer Support is ongoing and reactive.

More about Customer Implementation jobs
What cities are hiring for Customer Implementation jobs? Cities with the most Customer Implementation job openings:
What are the most commonly searched types of Customer Implementation jobs? The most popular types of Customer Implementation jobs are:
What job categories do people searching Customer Implementation jobs look for? The top searched job categories for Customer Implementation jobs are:
Customer Implementation jobs near you
Field Implementation Technician

Field Implementation Technician

Cadwell

Remote

Full-time

Posted 16 days ago

Job description

Position Summary:The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high-quality product installation, setup, technical configuration and customer training for their assigned customer product deployments, primarily within the assigned geographical territory. This role works within Cadwell's Technical Installation team to ensure that all Cadwell-supplied products (both software and hardware) are unpacked, assembled, interconnected, deployed, preconfigured, tested, and ready for use. Additionally, this role is responsible for training customers on the use of installed hardware and software. Customer satisfaction scores, post-go-live call volumes, and sustainable fiscal metrics are key success indicators for this role.
Key Responsibilities:
  • Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to
    work with those releases.
  • Work with Cadwell's Manager, Technical Implementation to develop strategies that constantly improve customer 'go-live' experiences, and Installation Team efficiency.
  • Use Technical Installation Team's Key Performance Indicators (KPI's) to constantly reappraise personal performance.
  • Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to:

Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process.
Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of-sale and upon successful fulfillment.
Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each 'go-live'.
Execute technical installation activities for assigned product deployments, including equipment assembly, software configuration, networking and validation.
Maintain compliance with regulatory standards (ISO, FDA, MDR, etc.) during all installation activities.
Fulfill all Technical Installation deliverables in each 'go-live' plan.
Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary.
Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures and Product Installation instructions.
  • Assist with the specification of Technical Installation requirements for product enhancements and new product designs.
  • Escalate any issues of concern to Manager, Technical Installation in a timely manner.
  • Participate in all Technical Implementation Team Meetings, collaborating with colleagues to maximize team efficiency.
  • Provide assistance with clinical configuration and training when appropriate.
  • Other duties as assigned.

Job Knowledge / Requirements:
  • Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally.
  • Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency.
  • Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement.

Education / Experience:
  • Bachelor's degree in Engineering, IT, or a related technical field; equivalent experience will be considered.
  • Approximately 3+ years of experience performing technical installation, field service or complex equipment deployment in a regulated environment (ISO, FDA, MDR, etc.) is preferred.
  • Background in medical devices, healthcare technology, or complex equipment installations is preferred.
  • Previous experience with installation management applications, CRM systems, and analytics tools is preferred.

Physical Requirements:
  • Ability and willingness to travel up to 80% of the time.
  • Residence near an airport that serves the assigned territory.
  • Ability to lift and transport equipment up to 50 pounds. Frequent standing, walking, bending and use of hand tools.
  • Valid driver's license and ability to obtain required travel documentation.
  • This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements.
  • Work outside of regular business hours may be required to meet business needs.

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.
Salary Range
$70,000-$90,000 USD

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