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Customer Success Architect Jobs (NOW HIRING)

Blackpoint Cyber

Client Success Architect

$80K - $110K/yr

... Architect who is adaptable, security-minded, deeply customer-focused, and highly technical. This ... The role blends customer success, technical consulting, and data-driven account management to ...

Atlassian

Senior Solution Architect

As a Senior Customer Success Architect for Strategy Collection, you'll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and ...

Salesforce, Inc.

Lead Qualified Success Architect

Atlanta, GA · On-site

$53.25 - $72.75/hr

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where ... The Lead Qualified Success Architect will own the successful implementation and adoption of the ...

Armeta Analytics

Client Success Architect II

Dallas, TX · On-site

Job Title Client Success Architect Level 2 Job Location Dallas, TX Required Commitment Available ... Job Responsibilities Using assigned customer data files, review and confirm mapping sources Seek ...

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How much do customer success architect jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success architect in the United States is $124,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,500.00 and $137,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success architect?

To thrive as a Customer Success Architect, you need a deep understanding of technical solutions, customer onboarding, and project management, often backed by a degree in computer science or related fields. Familiarity with cloud platforms, CRM tools, and certifications like AWS Certified Solutions Architect or Salesforce certifications are typically required. Excellent communication, problem-solving, and relationship-building skills help foster strong partnerships and drive customer outcomes. These capabilities are crucial for ensuring customer satisfaction, long-term adoption, and the success of complex technical deployments.

Is customer success an entry level job?

Customer Success Architect roles are typically mid- to senior-level positions that require prior experience in customer success, account management, or related fields. While some companies may offer entry-level customer success roles, the architect position usually demands strong communication skills, technical knowledge, and industry experience. Certifications in customer success or related tools can also be beneficial for advancement.

How does a customer success architect typically collaborate with other teams to ensure client satisfaction?

Customer Success Architects often work closely with sales, product management, and engineering teams to deliver tailored solutions that align with client goals. They act as technical advisors, translating client needs into actionable plans and ensuring that product implementations run smoothly. Regular cross-functional meetings and clear communication are key, as they help address client concerns quickly and optimize the client's experience throughout their journey. This collaborative environment fosters both successful outcomes for clients and professional growth for the Customer Success Architect.

What does a customer success architect do?

A customer success architect designs and implements strategies to ensure clients effectively use a company's products or services, often collaborating with sales, support, and technical teams. They analyze customer needs, develop tailored solutions, and may use tools like CRM software to improve customer satisfaction and retention.

What is a customer success architect?

Customer Success Architects are professionals who work with clients to ensure they effectively implement and maximize the value of a company's products or services. They combine deep technical knowledge with customer-facing skills to help organizations solve complex business challenges using specific solutions. Their responsibilities include providing technical guidance, best practices, and strategic planning to help customers achieve their goals and drive product adoption. This role often acts as a bridge between the customer, support, and product teams to ensure long-term success.

What is the difference between Customer Success Architect vs Customer Success Manager?

AspectCustomer Success ArchitectCustomer Success Manager
CredentialsTypically requires experience in customer success, technical knowledge, and certifications like CSPO or CSCPOften holds a bachelor's degree in business or related field, with customer success certifications
Work EnvironmentWorks closely with technical teams, product development, and clients to design success strategiesManages client relationships, onboarding, and ongoing support
Employer & Industry UsageUsed in SaaS, tech, and enterprise software companies focusing on technical success planningCommon across various industries including SaaS, finance, and healthcare for client retention

The Customer Success Architect focuses on designing tailored success strategies and technical solutions, often collaborating with product and technical teams. In contrast, the Customer Success Manager primarily manages client relationships, onboarding, and ongoing support to ensure customer satisfaction and retention.

More about Customer Success Architect jobs
What cities are hiring for Customer Success Architect jobs? Cities with the most Customer Success Architect job openings:
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What job categories do people searching Customer Success Architect jobs look for? The top searched job categories for Customer Success Architect jobs are:
Customer Success Architect jobs near you
Infographic showing various Customer Success Architect job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $124,999 per year, or $60.1 per hour.

Client Success Architect

Blackpoint Cyber

Remote

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
As we expand our world-class Client Success organization, we are looking for a Client Success Architect who is adaptable, security-minded, deeply customer-focused, and highly technical.
This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consulting, and data-driven account management to ensure partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.
Key Responsibilities
As a Client Success Architect, you will act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives, security maturity, and growth strategy. You will translate technical adoption into measurable business outcomes, proactively manage retention risk, and engage stakeholders from technical operators through executive leadership.
What You'll Do
Partner Onboarding & Adoption
  • Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
  • Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
  • Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).

Technical Guidance & Enablement
  • Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
  • Provide tactical recommendations grounded in documented best practices and validated product behavior.

Relationship Management
  • Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
  • Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews.

Risk Identification & Mitigation
  • Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
  • Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
  • Engage partner executives early with evidence-based risk narratives, remediation paths, and forward-looking recommendations.

Cross-Functional Collaboration
  • Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
  • Share feedback and insights to improve the Blackpoint product and partner experience.

Continuous Improvement
  • Identify workflow gaps and propose enhancements.
  • Contribute to scalable processes, materials, and best practices for the Client Success organization.

What You'll Bring
  • Strong technical proficiency in cybersecurity and MSP environments with experience in customer-facing technical roles
  • Proven track record driving customer value, adoption, and engagement.
  • Ability to navigate complex customer environments and communicate effectively across personas.
  • Experience in cybersecurity or adjacent technical domains preferred.
  • Excellent written and verbal communication skills.
  • Bachelor's Degree or equivalent experience.
  • Comfortable working independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

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