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Customer Experience Analyst Jobs in Michigan (NOW HIRING)

Kanak Elite Services Inc

UI/UX Analyst

East Lansing, MI · On-site

$110K/yr

Role: UI/UX Analyst Location: Lansing, MI (Locals Only) Interview Process: Vendor required to ... solutions that meet or exceed customer requirements. Responsibilities · Responsible for ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

$90 - $120/hr

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

Advantasure, Inc.

Consultant-Customer Experience

Detroit, MI · On-site

$19.50 - $24.25/hr

Responsible for leading customer experience-focused projects and serving as a subject matter ... Analyze the potential impact to members, determine where confusion, dissatisfaction, access ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

General Motors

Customer Experience Manager

Warren, MI · On-site

$90 - $130/hr

Analyze customer and dealer data to support process improvements for our dealers to ensure ... Proven experience in developing data-driven customer experience strategies, including translating ...

General Motors

Customer Experience Manager

Warren, MI · On-site

Analyze customer and dealer data to support process improvements for our dealers to ensure ... Proven experience in developing data-driven customer experience strategies, including translating ...

General Motors

Customer Experience Manager

Warren, MI · On-site

Analyze customer and dealer data to support process improvements for our dealers to ensure ... Proven experience in developing data-driven customer experience strategies, including translating ...

Amerisure

Customer Experience Coordinator

Farmington Hills, MI · On-site

$17.75 - $23/hr

Customer Experience Coordinator Amerisure creates exceptional value for its partners, policyholders ... Analytical and problem-solving skills, including the ability to deal with ambiguity. Excellent ...

Kanak Elite Services Inc

UI/UX Design

Lansing, MI · On-site

... Business Analyst and Technical Lead in the delivery of solutions that meet or exceed customer ... UI/UX best practices. · Responsible for appropriate resolution of critical IT issues as it ...

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Customer Experience Analyst information

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How much do customer experience analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer experience analyst in Michigan is $35.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $40.00 per hour, depending on experience, location, and employer.

What is a customer experience analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What does a customer experience analyst do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What are the key skills and qualifications needed to thrive as a customer experience analyst?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.

How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

More about Customer Experience Analyst jobs

What are the most commonly searched types of Customer Experience Analyst jobs in Michigan?

The most popular types of Customer Experience Analyst jobs in Michigan are:

What are popular job titles related to Customer Experience Analyst jobs in Michigan?

For Customer Experience Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Experience Analyst jobs in Michigan look for?

The top searched job categories for Customer Experience Analyst jobs in Michigan are:

What are popular job titles related to Customer Experience Analyst jobs in MI?

For Customer Experience Analyst jobs in MI, the most frequently searched job titles are:

Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in Michigan as of August 2026, with employment types broken down into 5% Internship, 63% Full Time, and 32% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $73,450 per year, or $35.3 per hour.

Customer Experience Analyst I

United States Steel Corporation

Troy, MI • On-site

Full-time

Re-posted 5 days ago

United States Steel rating

7.6

Company rating: 7.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

233rd of 544 rated manufacturers

Job description


The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple cross functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to our Automotive Center in Troy, MI for training, development, and collaboration, as needed. In addition, up to 25% travel can be expected.
Responsibilities:
  • Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
  • Maintains customer forecasts and is measured on accuracy
  • Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
  • Follows the production of orders to ensure on-time delivery to the customer.
  • Releases material and ensures delivery based on requirements from the customer.
  • Manages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirements.
  • Collaborates with the Regional Sales Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
  • Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
  • Participates in projects to deliver initiatives with a focus on efficiency improvements.
  • Provides outstanding service experience for the customer.
Requirements:
  • Bachelor's degree in business administration, communications, supply chain management, or a closely related field OR an equivalent combination of education and experience
  • A minimum of two years of related experience in customer experience or closely related function
  • Excellent communications and interpersonal skills
  • Excellent planning and organization skills
  • Excellent attention to detail while working in a fast-paced environment
  • Proficient in Microsoft Office, particularly Excel
  • Able to adapt to and master web-based support applications
  • Demonstrated ability to work collaboratively in a matrix environment
  • Related experience in steel, metals, or closely related industry preferred
Preferred Skills:
  • Ability to use problem solving techniques to identify and enhance customer value drivers
  • Demonstrates effective project management skills and the ability to manage multiple tasks
  • Identifies and develops opportunities for projects across multiple supply chain disciplines.
  • Work Environment/Physical Requirements:
  • Commuter remote structure.
  • Ability to travel 25% of the time.
  • Capability to constantly operate a computer.
  • Must be able to remain stationary 50% of the time.

Company Overview
Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:
  • Ethisphere's World's Most Ethical Companies® 2022, '23, '24
  • Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
  • Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
  • Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

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