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Customer Experience Analyst Jobs in Michigan (NOW HIRING)

Kanak Elite Services Inc

UI/UX Analyst

East Lansing, MI · On-site

$110K/yr

Role: UI/UX Analyst Location: Lansing, MI (Locals Only) Interview Process: Vendor required to ... solutions that meet or exceed customer requirements. Responsibilities · Responsible for ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

$100 - $125/hr

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities ...

Amerisure

Customer Experience Coordinator

Farmington Hills, MI · On-site

$17.75 - $23/hr

Customer Experience Coordinator Amerisure creates exceptional value for its partners, policyholders ... Analytical and problem-solving skills, including the ability to deal with ambiguity. * Excellent ...

Shar Music

Customer Experience Manager

Ann Arbor, MI · On-site

Track and analyze customer feedback, complaints, returns, order issues, and other customer-related ... Experience managing customer escalations and complex sales or service issues. * Strong ...

Kanak Elite Services Inc

UI/UX Design

Lansing, MI · On-site

... Business Analyst and Technical Lead in the delivery of solutions that meet or exceed customer ... UI/UX best practices. · Responsible for appropriate resolution of critical IT issues as it ...

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Customer Experience Analyst information

See Michigan salary details

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How much do customer experience analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience analyst in Michigan is $35.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $40.00 per hour, depending on experience, location, and employer.

What is a customer experience analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What does a customer experience analyst do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What are the key skills and qualifications needed to thrive as a customer experience analyst?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.

How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

More about Customer Experience Analyst jobs

What are the most commonly searched types of Customer Experience Analyst jobs in Michigan?

The most popular types of Customer Experience Analyst jobs in Michigan are:

What are popular job titles related to Customer Experience Analyst jobs in Michigan?

For Customer Experience Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Experience Analyst jobs in Michigan look for?

The top searched job categories for Customer Experience Analyst jobs in Michigan are:

What are popular job titles related to Customer Experience Analyst jobs in MI?

For Customer Experience Analyst jobs in MI, the most frequently searched job titles are:

Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,450 per year, or $35.3 per hour.

UI/UX Analyst

Kanak Elite Services Inc

East Lansing, MI • On-site

$110K/yr

Contractor

Re-posted 23 days ago

Job description

Role: UI/UX Analyst

Location: Lansing, MI (Locals Only)

Interview Process:  Vendor required to upload screenshot picture of candidate if interview is requested.

· Candidate must be available for onsite from DAY 1 in Lansing, MI it will be fully On-Site!!!


Description: The UI/UX Analyst is responsible for establishing the overall application look and feel as well as designing, communicating, and executing all user interface screens for each business requirement. The UI/UX Analyst directs the overall design and user experience for the delivered product. This role works closely with the Business Analyst and Technical Lead in the delivery of solutions that meet or exceed customer requirements.

 

Responsibilities

· Responsible for understanding project scope and working with the project team to ensure understanding of the requirements, functionality, size, scalability, and usability of the IT solution within the objectives set for the project.

· Responsible for adhering to the project schedule while working with Business Analyst to examine existing business processes and systems to develop a full representation of the system's interface design and usability by the business.

· Responsible for working with User Acceptance Test (UAT) testers and conducting usability testing to ensure conformance with UI/UX best practices.

· Responsible for appropriate resolution of critical IT issues as it pertains to the UI/UX role.

· Participates in all requirement gathering meetings and/or brainstorm sessions with business owners to identify product usability concerns and desires.

· Conducts user interviews, research, observations and testing as needed throughout the course of the project. Develops personas, user flows/journey maps and/or storyboards as needed.

· Facilitates regular design meetings during the course of application development.

· Examine and analyze current user(s) flow and process, pain points, and desires from a usability and visual standpoint to deliver proper solutions.

· Leads the overall visual design, usability and accessibility of the product. Provides expertise and leads the project team through applicable design patterns, screen layout decisions, and usability testing.

· Serves as an advocate for the end user of the product, consistently working to improve the overall design and usability of the delivered product, as the budget allows.

· Creates sketches, wireframes, and mockups of user interface screens according to the requirements/user stories that adhere to State of Michigan (SOM) Applications and Site Standards as well as the Americans with Disabilities Act (ADA) requirements.

· Creates high-fidelity functioning prototypes when applicable/feasible.

· Reviews wireframes with the Business Analyst for business requirements and with Technical Lead for technical feasibility before presenting wireframe solutions to the business.

· Provides resources (checklist and toolsets) to assist the development team regarding UI/UX best practices, established coding standards, and ADA vulnerability remediation.

· Ensures conformance to the SOM Applications and Site Standards.

· Performs accessibility testing to ensure conformance to the Americans with Disabilities Act (ADA) requirements.

· Creates and facilitates usability tests with the intended users of the product and iterates screen designs accordingly.

· Actively advises developers on accessibility requirements and vulnerability remediation.

· Serves as liaison to DTMB Center for Shared Solutions (CSS) eMichigan team.


143015 - Prescreen Question/ Portfolio Request

· Manager for this role has asked you to provide a portfolio for your candidate that demonstrates skills and projects. Links are accepted.

· Top Skills & Years of Experience:

· 3+ years of experience in designing user interface is required

· 3+ years of experience in user research is required

· Education or certification in graphic design, interaction design, visual communication or related field is required

· Experience designing to a set of design standards is preferrable.

· Experience designing to accessibility standards (WCAG) is preferred.

· Experience performing usability and ADA testing is preferred.

Feel free to reach out to me on anjali08@kanakits.com