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Workforce Management Analyst Remote Jobs in Michigan

Common Ground

Workforce Management Coordinator

Pontiac, MI · On-site +1

$53K - $62K/yr

Analyze workforce data and trends to improve efficiency and support budgeting, projects, and ... Fully remote work environment with a collaborative and supportive leadership team. * Opportunity to ...

CSAA

$79K - $105K/yr

Job Title Senior Commercial Insurance Analyst - Remote Requisition Number R7696 Senior Commercial ... Adaptability and the capability of multi-tasking and strong time management. * Actively shapes our ...

Autodesk

This role can be fully remote or hybrid. Responsibilities * Develop and drive Autodesk's global ... Excellent analytical, communication, and stakeholder management skills * Proven ability to build ...

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Workforce Management Analyst Remote information

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in Michigan? For Workforce Management Analyst Remote jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst Remote jobs in Michigan look for? The top searched job categories for Workforce Management Analyst Remote jobs in Michigan are:
What cities in Michigan are hiring for Workforce Management Analyst Remote jobs? Cities in Michigan with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 45% Full Time, 51% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Workforce Management Coordinator

Common Ground

Pontiac, MI • On-site, Remote

$53K - $62K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
Position at Common Ground
Job Title: MiCAL Workforce Management Coordinator
Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm
Wage: $53,000 - $62,000 annually
About You
The ideal MiCAL Workforce Management Coordinator is analytical, detail-oriented, and thrives in a fast-paced environment where priorities can shift quickly. You enjoy solving complex staffing challenges, using data to drive decisions, and collaborating with leaders to ensure the right resources are in the right place at the right time. You are comfortable working independently while supporting a fully remote, 24/7 crisis contact center operation.
About Us
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
A Day in the Life
As the Workforce Management Coordinator, you will play a critical role in supporting the daily operations of the Michigan Integrated Crisis and Access Line (MiCAL). Your work will help ensure that individuals in crisis can connect with support when they need it most.
  • Build and manage staff schedules while monitoring real-time service levels and queue performance.
  • Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs.
  • Develop staffing forecasts and workload projections to support daily operations and long-term planning.
  • Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives.
  • Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities.
  • Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules.
  • Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions.
  • Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

What You Need to Apply
  • Permanent year-round Michigan residency (required)
  • Bachelor's degree or an equivalent combination of education and work experience.
  • Previous experience with workforce planning using workforce management software (required)
  • Ability to interpret workforce data and apply insights to operational decision-making.
  • Experience with NiCE Workforce Management software (highly preferred)
  • Experience using forecasting tools and methodologies (highly preferred)
  • Familiarity with call center technologies and reporting (preferred)
  • Advanced computer skills and proficiency including Microsoft Excel and spreadsheet analysis (required)
  • Ability to work independently and collaboratively in a virtual environment.
  • At-home high-speed internet meeting minimum requirements and a private, distraction-free home office (required)

What Makes Us Different
  • Mission-driven, nonprofit organization dedicated to supporting individuals in crisis.
  • Opportunity to make a direct impact on the delivery of behavioral health services across Michigan.
  • Fully remote work environment with a collaborative and supportive leadership team.
  • Opportunity to shape and improve workforce planning strategies for a growing statewide program.
  • Professional growth and development opportunities.
  • A culture that values innovation, teamwork, and mental and behavioral health support for all.

For your hard work
  • Generous Paid Time Off
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages

Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Find out more at https://commongroundhelps.org

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