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Client Success Analyst Jobs in Michigan (NOW HIRING)

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Track and analyze engagement, adoption, and retention metrics. * Optimize use of automation and ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Track and analyze engagement, adoption, and retention metrics. * Optimize use of automation and ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Track and analyze engagement, adoption, and retention metrics. * Optimize use of automation and ...

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Track and analyze engagement, adoption, and retention metrics. * Optimize use of automation and ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Track and analyze engagement, adoption, and retention metrics. * Optimize use of automation and ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships ... Produce and analyze standard monthly reports/PowerPoint presentations to assist in the monthly ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success ... Conduct thorough needs analyses across all verticals, industries and business types * Ability to ...

UniFirst

Client Success Representative

Saginaw, MI · On-site

Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the ...

UniFirst

Client Success Representative

Jackson, MI · On-site

Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Michigan

Client Success Analyst information

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$14

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$34

How much do client success analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client success analyst in Michigan is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $25.14 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Michigan?

For Client Success Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Michigan look for?

The top searched job categories for Client Success Analyst jobs in Michigan are:

What cities in Michigan are hiring for Client Success Analyst jobs?

Cities in Michigan with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,411 per year, or $22.3 per hour.

Client Success Partner

SpotOn

Royal Oak, MI • On-site

$55K - $79K/yr

Full-time

Re-posted 17 days ago

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

233rd of 245 rated software companies

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

  • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.

ResponsibilitiesClient Retention

  • Own a portfolio of strategic accounts, monitoring engagement and health at scale.

  • Execute adoption campaigns and proactive touchpoints to reduce churn.

  • Identify at-risk accounts and implement mitigation strategies using standardized processes.

Revenue Expansion

  • Identify upsell and cross-sell opportunities using scalable programs.

  • Collaborate with Rates and Product teams to support expansion efforts.

Client-Focused Collaboration

  • Partner with internal teams to ensure consistent account management practices.

  • Serve as a point of escalation for junior CSPs on client issues.

Portfolio Management & Reporting

  • Track and analyze engagement, adoption, and retention metrics.

  • Optimize use of automation and reporting tools to manage high-volume portfolios.

Skills & Knowledge

  • Proven ability to manage large portfolios efficiently.

  • Strong consultative and communication skills in low-touch environments.

  • Experience with adoption campaigns, automation, and standardized processes.

  • Skilled at leveraging data to identify retention and growth opportunities.

  • Cross-functional collaboration experience.

Previous Experience

  • 2 – 5 years of professional experience in customer success or related roles.

  • Experience in fintech or SaaS environments preferred.

Education / Professional Training

  • Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.

  • An equivalent combination of education and experience may be considered.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Compensation Range: $55.1K - $79.2K

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