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Client Success Analyst Jobs in Michigan (NOW HIRING)

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships ... Produce and analyze standard monthly reports/PowerPoint presentations to assist in the monthly ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success ... Conduct thorough needs analyses across all verticals, industries and business types * Ability to ...

Acxiom

Customer Success Manager - Adobe

Lansing, MI · On-site

The Customer Success Manager supports client Value Realization initiatives and delivery teams ... Analysis/Solutions/Outcomes * Able to take client business objectives and turn them into ...

New

J.D. Power

Client Manager

Troy, MI · On-site

$126K - $130K/yr

Client Management: Serve as the customer success analyst for our key clients, build trusted advisorrelationshipsand ensurethey canleverageJ.D. Power's data to gain high-value insights.

Franklin Covey

Client Partner - Key

Lansing, MI · On-site

$280K/yr

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Key Accounts ... Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline ...

New

Socket.dev

Client Advisory Services Manager

Muskegon, MI · On-site

$150 - $200/hr

Our culture is rooted in excellence, inclusivity, and a shared dedication to client success and ... Strong analytical, problem-solving, and communication skills * A collaborative, servant-focused ...

Shift Digital

Digital Analyst

Birmingham, MI · On-site

$93K - $111K/yr

... client success and business strategy. Key Responsibilities & Highlights * Collaborate with a ... Analyze data across Website Performance, Customer Leads, Dealer Sales, Inventory, Digital ...

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for client success analyst in Michigan is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $25.14 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Michigan?

For Client Success Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Michigan look for?

The top searched job categories for Client Success Analyst jobs in Michigan are:

What cities in Michigan are hiring for Client Success Analyst jobs?

Cities in Michigan with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $46,411 per year, or $22.3 per hour.

Client Success Onboarding Specialist

Open Dealer Exchange

Southfield, MI • On-site

Full-time

Re-posted 29 days ago

Job description

Description

Client Success Onboarding Specialist


About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package. 


Summary

700Credit is looking for a reliable Client Success Onboarding Specialist to join the team at our headquarters in Southfield, MI. As a Client Success Onboarding Specialist, you will be responsible for managing the implementation and training of our solutions for new and existing clients. This will be done by analyzing client needs, developing tailored training and solutions, and ensuring all activities occur on time with a high level of customer satisfaction. The ideal candidate should have strong skills in the areas of client communication, problem-solving, and process improvement. These skills are essential for ensuring successful implementation of 700Credit services and maintaining long-term client satisfaction. 


Responsibilities

  • Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
  • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
  • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
  • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
  • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
  • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
  • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
  • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
  • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
  • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
  • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
  • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

Requirements

Experience, Skills, and Knowledge

  • 2+ years of experience in a customer service or account management role
  • Strong knowledge of the automotive industry
  • Strong organizational skills with attention to detail
  • Excellent phone etiquette and customer service abilities
  • Bachelor's degree preferred, or equivalent professional experience
  • Willingness to travel as needed

Apply