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Client Success Associate Jobs in Michigan (NOW HIRING)

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... What You Bring • 2-3 years of customer service experience (call center preferred). • Associate ...

JPStudinger Wealth Advisors

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Client Services Associate

Bloomfield Hills, MI · On-site

$50K - $60K/yr

Our wealth management firm is seeking a motivated and detail-oriented Client Services Associate ... success.

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Client Success Associate information

See Michigan salary details

$16.1K

$46.2K

$81.1K

How much do client success associate jobs pay per year?

As of May 31, 2026, the average yearly pay for client success associate in Michigan is $46,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $57,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Michigan? The most popular types of Client Success jobs in Michigan are:
What are popular job titles related to Client Success Associate jobs in Michigan? For Client Success Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Michigan look for? The top searched job categories for Client Success Associate jobs in Michigan are:
What cities in Michigan are hiring for Client Success Associate jobs? Cities in Michigan with the most Client Success Associate job openings:
Client Success Associate jobs near you
Associate Client Success Partner

Associate Client Success Partner

SpotOn: Sales

Royal Oak, MI • On-site

$45K - $60K/yr

Full-time

Posted 28 days ago

SpotOn rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

166th of 184 rated software companies

Job description

About SpotOn
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
Position Objective
The Associate Client Success Partner manages a large portfolio of Core Accounts (Segment C) and drives client retention and adoption through scalable engagement strategies. This role is ideal for highly motivated, detail-oriented individuals who want to develop foundational client success skills in a fast-paced, high-volume environment. You will gain experience managing accounts using standardized programs, adoption campaigns, and automation tools to drive client satisfaction and retention. Success requires curiosity, attention to detail, and a commitment to helping clients realize value while building a foundation for a career in client success.
Responsibilities
Client Retention
  • Manage a portfolio of Core Accounts (Segment C) using standardized engagement campaigns.
  • Monitor account health and respond promptly to support inquiries or issues.
  • Execute adoption campaigns and proactive check-ins to maintain satisfaction.

Revenue Expansion
  • Identify potential upsell or cross-sell opportunities through standardized programs.
  • Promote additional SpotOn solutions to increase adoption across accounts.

Client-Focused Collaboration
  • Partner with internal teams (Product, Implementation, Support) to deliver consistent client experiences.
  • Escalate complex issues to senior CSPs when needed.

Portfolio Management & Reporting
  • Maintain accurate account records and engagement metrics.
  • Use dashboards and reporting tools to track adoption and retention outcomes.

Qualifications:
  • Proven ability to manage high-volume client accounts effectively.
  • Strong communication and customer service skills.
  • Familiarity with SpotOn tools (Salesforce, HUB, Tableau, Metabase).
  • Understanding of adoption campaigns and low-touch engagement strategies.
  • Ability to follow standardized processes and operational procedures.

Previous Experience
  • 1 year of professional experience in customer success or related roles.
  • Experience in fintech or SaaS environments preferred.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.

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