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Client Success Associate Jobs in Muskegon, MI (NOW HIRING)

Office Depot

Retail Part Time Store Associate

Walker, MI

$14.75 - $16.75/hr

... client satisfaction. The Store Associate will support a customer-centric environment, engagement ... We believe that the Store Associate role is essential in driving our store's success through ...

Sherwin-Williams

Store Associate

Muskegon, MI · On-site

$13.75 - $15.75/hr

This position is essential to the success of our retail stores. Store Associates work closely with ... and ensure maximum client satisfaction as well as stay up-to-date with product features and ...

gpac

Endodontist

Muskegon, MI · On-site

They offer their associates the opportunity to learn and collaborate with their team of experienced ... to enable your success, generous compensation, and a fully staffed team so you can focus on ...

Sodexo

Chef Manager

Fremont, MI

$48K - $63K/yr

... and operational success. * Inspire and mentor a dedicated team, shaping future leaders and ... Design menus that balance creativity with client preferences and nutritional standards. * Champion ...

Sodexo

Chef Manager

Fremont, MI · On-site

$48K - $63K/yr

... and operational success. * Inspire and mentor a dedicated team, shaping future leaders and ... Design menus that balance creativity with client preferences and nutritional standards. * Champion ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Muskegon, MI

Client Success Associate information

See Muskegon, MI salary details

$16.7K

$47.9K

$84K

How much do client success associate jobs pay per year?

As of Aug 28, 2026, the average yearly pay for client success associate in Muskegon, MI is $47,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $59,200.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Muskegon, MI?

The most popular types of Client Success jobs in Muskegon, MI are:

What job categories do people searching Client Success Associate jobs in Muskegon, MI look for?

The top searched job categories for Client Success Associate jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Client Success Associate jobs?

Cities near Muskegon, MI with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Muskegon, MI as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,872 per year, or $23 per hour.

Customer Service Representative - Montague Area

Montague, MI • On-site

The Pivot Group
Professional, Labor and Political Organizations • 11 - 50 employees
Learn more about The Pivot Groupexternal

$48K - $68K/yr

Other

Re-posted 13 days ago

Job description


Customer Service Representative | Montague, MI
Salary Range: $48,000 - $68,000 depending on experience
Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Montague seeking experienced Customer Service Representatives.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We are partnering with organizations in Montague that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.
Key Responsibilities
  • Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or service issues.
  • Collaborate with production, quality control, and logistics teams to address customer concerns and expedite solutions.
  • Maintain accurate records of customer interactions, transactions, and feedback within the CRM system.
  • Provide customers with information on new products, pricing, and promotional offers.
  • Process customer orders, returns, and exchanges in accordance with company policies.
  • Escalate complex customer issues to appropriate internal departments for further investigation and resolution.
Recommended Qualifications
  • High school diploma or equivalent; associate's degree preferred
  • 2+ years of customer service experience, preferably in a manufacturing or industrial setting
  • Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
  • Proficient in CRM software and Microsoft Office Suite
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced, team-oriented environment
Bonus Qualifications
  • Experience with CRM software specific to manufacturing (e.g., Epicor, SAP).
  • Familiarity with common manufacturing terms and processes (e.g., BOM, lead time, QC).
  • Ability to read and interpret technical specifications or product drawings.
  • Prior experience in a manufacturing plant or production environment.
  • Certification in a relevant area, such as Lean Manufacturing or Six Sigma Yellow Belt.

Job Titles That Should Apply
Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Customer Care Representative, Technical Support Representative, Contact Center Agent, Customer Success Associate, Service Desk Agent, Client Relations Specialist
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• Resume
• Offers
• Support
• Product Quality
• Lean Manufacturing
• Client Relations
• Six Sigma
• Logistics
• Investigation
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• Attention To Detail
• SAP
• Quality Control
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Records
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 48,000.00 - 68,000.00 (US Dollar)

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