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Customer Relationship Manager Jobs in Michigan (NOW HIRING)

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Lead Customer Relationship

Grand Rapids, MI · On-site

Grand Rapids, MI The Customer Relationship Lead is expected to manage a set of portfolios with PnL responsibility and is expected to manage and build growth strategies of the relationship. The role ...

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

Microsoft Dynamics CRM Architect Location : Lansing, MI Duration : 10 Months CRM Architect with 10+ ... to a project manager. This position is an important component within the implementation team.

blueStone

MS Dynamics CRM Developer

Detroit, MI · Remote

... Manager of CRM Systems and plays a role in the support of their existing campaign management system providing guidance and expertise to less experienced developers. The purpose of the Dynamics CRM ...

Technogen

Microsoft Dynamics CRM Architect

Lansing, MI · On-site

... manager. • This position is an important component within the implementation team. • Project activities will include architecture and development of Microsoft CRM Dynamics forms and entities ...

Prolim Global

CRM Business Analyst

Lansing, MI · On-site

Works under general supervision; typically reports to a project manager. * Attends all BH CRM meetings as appropriate and assigned. * Assist QA/Testing team when required by volume of work Required ...

New

PROLIM Global Corporation

CRM Business Analyst

Lansing, MI · On-site

Works under general supervision; typically reports to a project manager. * Attends all BH CRM meetings as appropriate and assigned. * Assist QA/Testing team when required by volume of work Required ...

Posted today

Accendra

Customer Relationship Liaison

Ann Arbor, MI

$23 - $25/hr

Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ... relationships with internal and external customers. Learn and comply with all Department of ...

Accendra

Customer Relationship Liaison

Ypsilanti, MI

$23 - $25/hr

Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ... relationships with internal and external customers. Learn and comply with all Department of ...

CVS Health

Community Relationship Manager

Detroit, MI

$21.10 - $44.99/hr

The CRM is also responsible for establishing and maintaining relationships with local community leaders across the metro-Detroit region by engaging in collaborative activities to mutually benefit the ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Michigan

Customer Relationship Manager information

See Michigan salary details

$10

$23

$43

How much do customer relationship manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer relationship manager in Michigan is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $27.26 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Michigan?

The most popular types of Customer Relationship jobs in Michigan are:

What are popular job titles related to Customer Relationship Manager jobs in Michigan?

For Customer Relationship Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Manager jobs in Michigan look for?

The top searched job categories for Customer Relationship Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Relationship Manager jobs?

Cities in Michigan with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Capital Sales - Customer Relationship Manager - Capital

acv

Detroit, MI • On-site

Full-time

Re-posted 4 days ago

Job description

Who we are looking for:

ACV is looking for a Customer Relationship Manager - Capital with a talent for expanding market share and revenue growth by focusing on customer relationships. This individual should be focused and disciplined in portfolio management to consistently manage risk and identify potential loss situations. The Customer Relationship Manager - Capital will have key responsibility in identifying growth opportunities within the portfolio and identifying opportunities for ACV. 

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Provide exemplary customer service at all times to customers, internal partners and external partners.
  • Consistently and proactively engage with new and existing customers to become a trusted advisor, understand their business, and recommend solutions that will help them manage and grow their business.
  • Support customers through the  new customer onboarding process by explaining expectations and providing guidance in tasks and transactions
  • Utilize ACV’s Customer Relationship Management (CRM) and data analytics tools to analyze customer information and develop sales strategies for assigned customer base.
  • Promote marketing campaigns with existing customer base.
  • Utilize available reporting tools for prospecting growth opportunities and identifying potential risk situations.
  • Partner  with ACV’s sales teams to provide consistent lead generation to expand ACV’s growth as a whole.
  • Consistently utilize critical thinking skills to help provide solutions to customers and ACV Capital
  • Work with other corresponding ACV Capital departments to drive portfolio growth and risk mitigation.  Departments to include credit, collections and sales.
  • Responsible for the accurate preparation of contracts, Uniform Commercial Code (UCC’s) and Purchase Money Security Interest (PMSI) notices. 
  • Be a consistent contributor to ACV Capital’s culture by offering solutions for streamlined processes and opportunities for improvement.
  • Responsible for daily communication with accounts regarding past due payments and providing potential solutions to customer cash flow issues.
  • Responsible for daily reconciliation of lot audits and acting as a liaison between the lot audit department and customers.
  • Duties to include consistent and accurate daily delinquency follow up , managing daily transactional workflows and other duties as assigned.

What you will need:

  • Ability to read, write, speak and understand English.
  • Bachelor’s degree in business, finance, or a related field preferred.
  • 2+ years’ experience in the finance services industry required.
  • 5+ years’ experience in a customer service, sales, or sales support role.
  • Automotive industry experience highly desired.
  • Ability to elevate relationships through leadership and communication skills
  • Strong ability to drive sales by establishing strong internal and external relationships.
  • Demonstrated ability to consistently meet and exceed sales goals.
  • Experience with Google Products and Salesforce Customer relationship management (CRM) tool familiarity
  • Demonstrated history of being a team player, collaborating with others to solve problems.
  • Displays a sense of urgency and self-motivation.
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