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Customer Relationship Manager Jobs in Michigan (NOW HIRING)

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Lead Customer Relationship

Grand Rapids, MI · On-site

Grand Rapids, MI The Customer Relationship Lead is expected to manage a set of portfolios with PnL responsibility and is expected to manage and build growth strategies of the relationship. The role ...

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

Microsoft Dynamics CRM Architect Location : Lansing, MI Duration : 10 Months CRM Architect with 10+ ... to a project manager. This position is an important component within the implementation team.

blueStone

MS Dynamics CRM Developer

Detroit, MI · Remote

... Manager of CRM Systems and plays a role in the support of their existing campaign management system providing guidance and expertise to less experienced developers. The purpose of the Dynamics CRM ...

Technogen

Microsoft Dynamics CRM Architect

Lansing, MI · On-site

... manager. • This position is an important component within the implementation team. • Project activities will include architecture and development of Microsoft CRM Dynamics forms and entities ...

CVS Health

Community Relationship Manager

Detroit, MI · On-site

$21.10 - $44.99/hr

The CRM is also responsible for establishing and maintaining relationships with local community leaders across the metro-Detroit region by engaging in collaborative activities to mutually benefit the ...

Accendra

Customer Relationship Liaison

Ann Arbor, MI

$23 - $25/hr

Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ... relationships with internal and external customers. Learn and comply with all Department of ...

Avantgarde

Pharmacy Relationship Manager

Dearborn, MI · On-site

As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to ...

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Customer Relationship Manager information

See Michigan salary details

$10

$23

$43

How much do customer relationship manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relationship manager in Michigan is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $27.26 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What are the most commonly searched types of Customer Relationship jobs in Michigan? The most popular types of Customer Relationship jobs in Michigan are:
What are popular job titles related to Customer Relationship Manager jobs in Michigan? For Customer Relationship Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Relationship Manager jobs in Michigan look for? The top searched job categories for Customer Relationship Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Relationship Manager jobs? Cities in Michigan with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

CRM Brand Marketing Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Re-posted 9 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

The CRM Brand Communications is responsible for successful project management and implementation of the CRM strategy. This role interacts with the brand(s), and advertising teams, a variety of internal stakeholders, as well as agency partners. In addition to Brand specific CRM strategy execution, this role may also manage some enterprise programs that touch all brands.
As Stellantis continues to evolve and optimize its CRM capabilities, this role will play a key part in ensuring lifecycle marketing efforts are strategic, scalable, and set up for long-term success. The ideal candidate brings hands-on CRM experience, strong lifecycle marketing instincts, and the ability to work across a complex, matrixed organization.
Key Responsibilities include but not limited to:
  • Manage brand CRM strategies to ensure the overall brand objectives and strategic directives are achieved
  • Liaison with the appropriate brand stakeholders and agency project team in developing requirements for both owner and prospect communication strategies
  • Manage day-to-day operational aspects of multiple concurrent projects for dynamic data-driven direct mail and email campaigns and digital/interactive solutions, including definition of business rules for audience selection and treatment, creative routing to each of the brands and legal approval Facilitate communications, between brand and agency and oversees project timing, creative routing for approval, agency status reporting and supports agency in brand and launch status meetings Review and provide input on materials, before they sent to brand, to ensure marketing objectives are being met
  • Manage AOR to communicate project status, dependencies, issues, and risks to appropriate stakeholders
  • Maintain and manage monthly, and quarterly GTM materials at an Enterprise CRM level, and at a brand level
  • Responsible for tracking incentive budget requests for private offer programs, and monthly report out Responsible for tracking the agency/variable budget for assigned brands and supporting the Stellantis budget approval process

Basic Qualifications:
  • Bachelor's degree
  • 8 + years of digital marketing/CRM professional experience
  • Client or Marketing Agency CRM experience is required
  • Strong attention to detail and consistent follow through, with demonstrated ability to bring projects to successful conclusion, on time and within budget
  • Ability to identify and resolve problems in a timely manner, and to gather and analyze information skillfully
  • Experienced self-starter who can manage multiple projects in tandem with minimal supervision Strong interpersonal skills in leading cross-functional resources, resolving conflicts, fostering alignment, and gaining commitment
  • Excellent communication skills, with the ability to relate relevant information to all levels of the organization effectively and efficiently
  • Ability to forge relationships with internal and external cross-functional teams
  • Microsoft Word, Excel and PowerPoint skills

Preferred Qualifications:
  • Automotive marketing knowledge and experience is a plus
  • Ability to clearly communicate complex concepts through simple, focused storytelling and well-structured presentations.

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