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Customer Relationship Manager Jobs in Rochester, MI

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

Microsoft Dynamics CRM Architect Location : Lansing, MI Duration : 10 Months CRM Architect with 10+ ... to a project manager. This position is an important component within the implementation team.

blueStone

MS Dynamics CRM Developer

Detroit, MI · Remote

... Manager of CRM Systems and plays a role in the support of their existing campaign management system providing guidance and expertise to less experienced developers. The purpose of the Dynamics CRM ...

KYYBA

Be Seen First

CRM Data Specialist

Auburn Hills, MI · On-site

$36/hr

Job title : CRM Data Specialist Location: Auburn Hills MI 3 months contract on W2 CRM Data Specialist - *** Must have Salesforce Experience*** We are looking for a detail-oriented CRM Data Specialist ...

RiseIT Solutions

Dynamics 365 CRM Developer

Detroit, MI · On-site

$60/hr

Title: Dynamics 365 CRM Developer Location: Detroit, MI 48126 (100% On Site) Type: Contract Rate: $60 per hour Education: Bachelor's Degree Position Duties: The Sr. Developer as a member of the ...

FIRST MERCHANTS

Relationship Manager IV

Royal Oak, MI · On-site

First Merchants Bank is seeking a Relationship Manager IV. This position will effectively carry out ... Provide exceptional customer service; be responsive, knowledgeable and exceed customer expectations.

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Customer Relationship Manager information

See Rochester, MI salary details

$11

$24

$46

How much do customer relationship manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer relationship manager in Rochester, MI is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.75 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Rochester, MI?

The most popular types of Customer Relationship jobs in Rochester, MI are:

What job categories do people searching Customer Relationship Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Relationship Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Relationship Manager jobs?

Cities near Rochester, MI with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,222 per year, or $24.6 per hour.

Commercial Customer Relationship Manager (CRM)

Home Title Connect LLC

Farmington Hills, MI • On-site

Full-time

Posted 4 days ago

Job description

Job Description


Title:

Customer Relationship Manager: Commercial

Department:


Reports To:


Location:

Farmington Hills, MI

​

​

Employment Type:

Full-Time

Job Code:

TBD

Effective Date:

05/01/2026



Position Summary

The Customer Relationship Manager: Commercial (CRM) collaborates with Processors and Customers to gather all necessary documents and information required to advance the file to and throughout closing and post-closing.


Essential FunctionsPre-Closing
  • Opening new orders. Circulating Earnest Money Escrow Agreements.
  • Collects customers' contact information; all parties and Source of Business.
  • Enters/Documents transaction type and representation.
  • Reviews Purchase Agreement (PA) and inputs into Qualia the following information: EMD; Fully Executed; Policy Selected; Closing Date.
  • Confirms legal/parcel match PA and commitment.
  • Sends opening letters and invoices fees.
  • Sends Commitment email, including CPL and Wire Instructions.
  • Process EMDs.
  • Obtains title requirements shown on the commitment
  • Verifies Tax Bill in File and updates when out of date.
  • Verifies outstanding water invoices
  • Documents payoff amounts in file/authorizations.
  • Updates as needed for all information — at the time of closing and through closing.
  • Sends follow-up emails regarding open requirements for closing
  • Obtaining Quote approvals for certain title searches.
  • Receipts in Earnest Money
Post-Closing
  • Wraps file.
  • Ensures any outstanding matters are directed to the correct party for resolution.


Skills Required
  • Verbal, organizational and written communication skills to obtain and exchange factual and technical data, to write, review and edit complex correspondence to foster customer dialog, and to diplomatically explain and resolve sensitive issues.
  • Interpersonal skills to initiate and develop productive working partnerships with all levels of the organization. Cooperation and achievement and to confer with external organizations and individuals regarding title insurance issues and industry practices. 
  • Analytical skill and judgment to analyze complex and unique title insurance issues. Provide recommendations for questions or concerns.
  • Some knowledge of legal and regulatory requirements related to the Title Insurance industry and trends.
  • Working knowledge of the Microsoft Office suite (e.g., Excel and Word) and Google Business suite.


Required Qualifications and Experience
  • High school diploma or equivalent.
  • Previous experience in a title company, escrow office, or real estate environment or equivalent.
  • Familiarity with title production software or similar order tracking systems.
  • Strong organizational skills and ability to manage multiple files simultaneously.
  • Excellent attention to detail and ability to meet deadlines.


Preferred Qualifications and Experience
  • Strong customer service experience, evidenced by demonstrated personable interactions.


Physical and Mental Demands
  • Ability to regularly stand, talk, bend, stretch, pull or push and lift items.
  • Ability to frequently communicate with clients and co-workers. Must be able to exchange accurate information in given situations.
  • Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
  • Some travel is required to process those transactions outside of our office(s).


Core Competencies


Competency

Definition

Customer Focused

Frontline employees are often the face of your company, shaping how the public perceives our brand. A customer-centric outlook is vital for public-facing roles, helping ensure every interaction leaves a positive and lasting impression.

Detail-Oriented

Employees at every level can benefit from completing their work with care. From conducting safety checks to coordinating with teams on projects, a strong focus on detail can foster quality and consistency. Detail-oriented employees are precise, punctual, and well-organized.

Motivated

Employees are self-motivated, energized and focused, even in challenging times. Motivated employees are driven to excel and take initiative.

Flexible and Responsive to New Demands

Team member(s) can adapt when projects take unexpected turns or priorities shift. Companies need people who can confidently guide their way through change.

Innovative

Innovative employees apply creative solutions to problems. Continuously learn, utilize emerging technologies, and explore multiple approaches to achieve goals.

Problem Solving

Problem-solving skills help identify and address challenges effectively. Recognize issues and inform managers.

Effective Communication

Communication ensures clear and efficient information sharing. Explains straightforward concepts clearly.



About Title Connect

Title Connect, LLC was founded in 2004 by Walter Quillico and Jeff Gunsberg. We are a full-service title and escrow Service Company. We provide services for both Commercial and Residential customers.

We have grown the Company through honest and reliable service that helps our customers close their real estate transactions. This dedication to service has al