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Customer Relationship Manager Jobs in Rochester, MI

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

Microsoft Dynamics CRM Architect Location : Lansing, MI Duration : 10 Months CRM Architect with 10+ ... to a project manager. This position is an important component within the implementation team.

blueStone

MS Dynamics CRM Developer

Detroit, MI · Remote

... Manager of CRM Systems and plays a role in the support of their existing campaign management system providing guidance and expertise to less experienced developers. The purpose of the Dynamics CRM ...

ChoiceOne Bank

Client Relationship Manager

Troy, MI · On-site

This role serves as a primary point of contact for clients and works collaboratively across business lines to deliver comprehensive financial solutions. CRM also manages one or more bankers and ...

ChoiceOne Bank

Client Relationship Manager

Troy, MI · On-site

This role serves as a primary point of contact for clients and works collaboratively across business lines to deliver comprehensive financial solutions. CRM also manages one or more bankers and ...

ChoiceOne Bank

Client Relationship Manager

Troy, MI

This role serves as a primary point of contact for clients and works collaboratively across business lines to deliver comprehensive financial solutions. CRM also manages one or more bankers and ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Rochester, MI

Customer Relationship Manager information

See Rochester, MI salary details

$11

$24

$46

How much do customer relationship manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer relationship manager in Rochester, MI is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.75 per hour, depending on experience, location, and employer.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What job categories do people searching Customer Relationship Manager jobs in Rochester, MI look for? The top searched job categories for Customer Relationship Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Relationship Manager jobs? Cities near Rochester, MI with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, MI as of June 2026, with employment types broken down into 71% Full Time, 26% Part Time, and 3% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,222 per year, or $24.6 per hour.
Relationship Manager

Relationship Manager

Bill Good Marketing

Novi, MI • On-site

$70K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

If you're the kind of person who genuinely enjoys getting to know clients, staying on top of every detail, and being the steady presence that makes an advisory team run smoothly, this might be exactly what you're looking for.
Who We Are
At The Financial Center, we provide comprehensive financial services with a focus on real relationships and long-term trust. We're a team-oriented, professional, and (yes) fun group of people who take our work seriously without taking ourselves too seriously. If you thrive in a collaborative environment and want to feel like your work actually matters to the people you serve, you'll fit right in here. We are a tight-knit group looking to bring in a new teammate.
What You'll Do
As our Relationship Manager, you're the connective tissue between our clients and our advisors. You'll own the relationship experience from the day-to-day to the big picture. Responsibilities include:
  • Managing ongoing client relationships and serving as the primary point of contact for client needs, questions, and follow-ups
  • Coordinating and executing client events and appreciation activities from logistics to follow-through
  • Capturing and maintaining accurate client information in our CRM
  • Supporting portfolio review preparation and meeting coordination with our Financial Advisors
  • Collaborating across the team, including our FAs, CSA, and Sales Assistant, to deliver a seamless client experience

Requirements
What We're Looking For
  • Proven experience in a relationship management, client service, or similar client-facing role in financial services
  • Series 7 strongly preferred; SIE or Series 66 also valued
  • Familiarity with CRM platforms and financial services tools (experience with Redtail or AssetMark is a plus)
  • Detail-oriented with strong organizational and follow-through skills
  • Excellent written and verbal communication; comfortable explaining financial concepts clearly to clients
  • Professional, personable, and calm under pressure
  • Experience planning and executing client events
  • Background working in a small team or boutique advisory environment
  • Someone who is easy to get along with

Benefits
What You Get
  • Base salary: $70,000 - $85,000 depending on experience
  • Bonus opportunities
  • Health insurance stipend
  • 401(k) with match
  • Paid time off
  • A team that actually enjoys working together

How to Apply
Submit your resume and a brief note about what draws you to this role. We review every application and will reach out to candidates who look like a strong fit.

Apply