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Customer Relationship Manager Jobs in Rochester, MI

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

Microsoft Dynamics CRM Architect Location : Lansing, MI Duration : 10 Months CRM Architect with 10+ ... to a project manager. This position is an important component within the implementation team.

blueStone

MS Dynamics CRM Developer

Detroit, MI · Remote

... Manager of CRM Systems and plays a role in the support of their existing campaign management system providing guidance and expertise to less experienced developers. The purpose of the Dynamics CRM ...

Ameriprise Financial

Client Relationship Manager

Troy, MI · On-site

$50K - $65K/yr

Updates and maintains data utilizing a CRM tool * Prepares documentation and related files in preparation and follow-up of client meetings * Opens all client accounts prepares applications for e ...

Brkthru

Software Developer, CRM

Southfield, MI · On-site

The Opportunity As a Software Developer, CRM at Brkthru, you support and enhance key systems within our technology ecosystem, including Bravo (our custom React application), WordPress web properties ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Rochester, MI

Customer Relationship Manager information

See Rochester, MI salary details

$11

$24

$46

How much do customer relationship manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer relationship manager in Rochester, MI is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.75 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What are the most commonly searched types of Customer Relationship jobs in Rochester, MI? The most popular types of Customer Relationship jobs in Rochester, MI are:
What job categories do people searching Customer Relationship Manager jobs in Rochester, MI look for? The top searched job categories for Customer Relationship Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Relationship Manager jobs? Cities near Rochester, MI with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, MI as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,222 per year, or $24.6 per hour.
CRM Brand Marketing Manager

CRM Brand Marketing Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Posted 22 days ago

Stellantis rating

7.4

Company rating: 7.4 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

18th of 44 rated automakers

Job description

The CRM Brand Communications is responsible for successful project management and implementation of the CRM strategy. This role interacts with the brand(s), and advertising teams, a variety of internal stakeholders, as well as agency partners. In addition to Brand specific CRM strategy execution, this role may also manage some enterprise programs that touch all brands.
As Stellantis continues to evolve and optimize its CRM capabilities, this role will play a key part in ensuring lifecycle marketing efforts are strategic, scalable, and set up for long-term success. The ideal candidate brings hands-on CRM experience, strong lifecycle marketing instincts, and the ability to work across a complex, matrixed organization.
Key Responsibilities include but not limited to:
  • Manage brand CRM strategies to ensure the overall brand objectives and strategic directives are achieved
  • Liaison with the appropriate brand stakeholders and agency project team in developing requirements for both owner and prospect communication strategies
  • Manage day-to-day operational aspects of multiple concurrent projects for dynamic data-driven direct mail and email campaigns and digital/interactive solutions, including definition of business rules for audience selection and treatment, creative routing to each of the brands and legal approval Facilitate communications, between brand and agency and oversees project timing, creative routing for approval, agency status reporting and supports agency in brand and launch status meetings Review and provide input on materials, before they sent to brand, to ensure marketing objectives are being met
  • Manage AOR to communicate project status, dependencies, issues, and risks to appropriate stakeholders
  • Maintain and manage monthly, and quarterly GTM materials at an Enterprise CRM level, and at a brand level
  • Responsible for tracking incentive budget requests for private offer programs, and monthly report out Responsible for tracking the agency/variable budget for assigned brands and supporting the Stellantis budget approval process

Basic Qualifications:
  • Bachelor's degree
  • 8 + years of digital marketing/CRM professional experience
  • Client or Marketing Agency CRM experience is required
  • Strong attention to detail and consistent follow through, with demonstrated ability to bring projects to successful conclusion, on time and within budget
  • Ability to identify and resolve problems in a timely manner, and to gather and analyze information skillfully
  • Experienced self-starter who can manage multiple projects in tandem with minimal supervision Strong interpersonal skills in leading cross-functional resources, resolving conflicts, fostering alignment, and gaining commitment
  • Excellent communication skills, with the ability to relate relevant information to all levels of the organization effectively and efficiently
  • Ability to forge relationships with internal and external cross-functional teams
  • Microsoft Word, Excel and PowerPoint skills

Preferred Qualifications:
  • Automotive marketing knowledge and experience is a plus
  • Ability to clearly communicate complex concepts through simple, focused storytelling and well-structured presentations.

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