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Customer Relationship Manager Jobs in Rochester, MI

Austin Benefits Group

Be Seen First

Client Relationship Manager

Bloomfield Hills, MI · On-site

$75K - $75K/yr

We're looking for a Client Relationship Manager who thrives on ownership. You'll manage a robust book of business in the Employee Benefit Insurance space -- serving as the primary point of contact ...

Schoolcraft College

CRM Operations On-Call

Livonia, MI · On-site

$17 - $19/hr

Posting Details Position Information Job Title CRM Operations On-Call Job Summary This position will work with data clean-up, processing and documenting data, as well as document review. PLEASE NOTE:

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Customer Relationship Manager information

See Rochester, MI salary details

$11

$24

$46

How much do customer relationship manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer relationship manager in Rochester, MI is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.75 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Rochester, MI?

The most popular types of Customer Relationship jobs in Rochester, MI are:

What job categories do people searching Customer Relationship Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Relationship Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Relationship Manager jobs?

Cities near Rochester, MI with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,222 per year, or $24.6 per hour.

Pharmacy Relationship Manager

America's Pharmacy Group, LLC

Rochester, MI • On-site

$59.75 - $70.50/hr

Contractor

Re-posted 12 days ago

Job description

Whether you are working in a Pharmacy, a seasoned healthcare sales expert, or aspiring to break into the Medical Sales industry, Healthcare Marketing Group, LLC provides an excellent opportunity for you.
As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans.
Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry!
We are now seeking Pharmacy Relationship Managers in your area!*
What does a Pharmacy Relationship Manager do?
  • Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions
  • Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications
  • Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers

Requirements
What you need to qualify:
  • Pharmaceutical/medical sales experience is preferred but not required
  • Sales skills with a proven track record
  • Exceptional interpersonal skills (building strong relationships)
  • Excellent verbal and written communication skills
  • Ability to work independently to oversee accounts and increase revenue
  • Reliable transportation (this position is partially remote and you will be visiting medical professionals in your area)

*We are currently hiring Pharmacy Relationship Managers in the San Antonio metropolitan area. Please only apply to one city; your desired territories will be discussed during the interview.
Benefits
Training and compensation:
  • We include comprehensive training and ongoing coaching
  • Monthly Bonuses
  • Great Commission!

Apply