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Customer Success Manager Ii Jobs in Rochester, MI

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Job Requisition ID # 26WD100650 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers.

Autodesk

Business Customer Success Manager

Novi, MI

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles * Demonstrated ability to uncover customer business challenges and align solutions ...

UVeye

Strategic Customer Success Manager

Detroit, MI · Remote

We're looking for a Strategic Dealer Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most ...

UVeye

Strategic Customer Success Manager

Detroit, MI · On-site +1

$110K - $130K/yr

We're looking for a Strategic Dealer Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships ... Primary ownership and accountability for customer satisfaction within assigned accounts. * Build ...

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All JobsCustomer Success Ii JobsCustomer Success Manager Ii JobsCustomer Success Manager Ii Jobs in Rochester, MI

Customer Success Manager Ii information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager ii jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager ii in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

What job categories do people searching Customer Success Manager Ii jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager Ii jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager Ii jobs?

Cities near Rochester, MI with the most Customer Success Manager Ii job openings:

Customer Success Manager Ii jobs near you
Infographic showing various Customer Success Manager Ii job openings in Rochester, MI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Customer Success Manager

Realtime Robotics

Detroit, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing-one where mass reshoring is not only viable, but inevitable.
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders.
Requirements
As a Customer Success Manager at Realtime Robotics, you are the customer's champion internally and their most trusted point of contact externally. You bring a strong understanding of manufacturing environments and simulation workflows, allowing you to engage customers in their technical language, understand requests in their proper context, and translate those needs clearly to Product, Support, and Engineering teams. You maintain a deep, always-current view of each account - knowing where customers stand, what they need, and what is in their way - and you are organized and proactive enough to keep everything moving. This is a role for someone who is as comfortable in a conversation about robotic workcell design as they are building a structured feedback summary for a product review.
What You'll Do
  • Maintain a comprehensive, real-time understanding of each assigned account - including active projects, open issues, workcell configurations, simulation workflows, and stakeholder priorities.
  • Serve as the internal voice of the customer, ensuring every team that touches an account has full context on the customer's technical environment, goals, and current state.
  • Build and sustain strong relationships with key stakeholders at automotive OEMs and Tier 1 suppliers, engaging credibly with engineers, simulation specialists, program managers, and executive sponsors alike.
  • Conduct regular customer touchpoints - check-ins, business reviews, and strategic discussions - to stay ahead of needs and clearly articulate the value Resolver delivers within their manufacturing operations.
  • Act as the first point of intake for customer issues and requests, assessing urgency and manufacturing or simulation impact before routing to the appropriate internal team.
  • Provide internal teams with structured, technically grounded customer context - including deployment specifics, workcell configuration, software version, prior history, and business impact
  • Monitor open support cases and escalations to ensure timely resolution; follow through until the customer confirms the issue is fully addressed.
  • Gather and synthesize customer feedback into structured, technically contextualized requests
  • Partner with the Customer Success Program Manager to ensure customer-driven initiatives are documented, prioritized, and tracked through to delivery.
  • Lead the onboarding process for new customers, ensuring a smooth transition from sales to active deployment of Resolver and other Realtime Robotics solutions.
  • Develop and deliver training content, documentation, and best practices tailored to each customer's technical environment, team structure, and simulation workflow.
  • Monitor customer health metrics and report on key metrics including adoption rates, satisfaction scores, issue resolution time, and retention.
  • Collaborate with account management to proactively identify opportunites for upselling or cross selling based on customer needs and expanding manufacturing use cases.

Required Qualifications:
  • Willingness to travel to customer sites to support key engagements, on-site reviews, and relationship-building activities.
  • 3-5+ years of experience in customer success, account management, or a related customer-facing role in a technical or industrial environment.
  • Strong understanding of manufacturing processes, robotic workcells, or simulation workflows - enough to engage customers in their technical language and interpret requests in context.
  • Technically savvy with a demonstrated ability to quickly learn and master new software tools, particularly in industrial automation
  • Highly organized, with the ability to maintain a clear, current picture of multiple accounts simultaneously and act decisively on that knowledge.
  • Proven ability to structure and communicate customer feedback in technically detailed, actionable formats for Product and Engineering audiences.
  • Experience working closely with technical support or engineering teams, providing customer context to accelerate and improve issue resolution.
  • Strong relationship management skills - able to build trust and credibility with both technical practitioners and senior stakeholders.
  • Excellent written and verbal communication skills, with the ability to adapt tone and depth for engineers, program managers, and executives.
  • Analytical and proactive - able to identify risks early, triage effectively, and drive resolution across teams without direct authority.
  • Proficiency with HubSpot or similar CRM tools for account tracking, health monitoring, and reporting.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

Preferred Qualifications:
  • Degree or equivalent experience in Engineering, Business, or Manufacturing.
  • Hands-on experience with robotics simulation tools such as Siemens Process Simulate, Roboguide, or similar OLP and workcell design platforms.
  • Experience in the automotive industry in manufacturing, engineering, simulation, or digital transformation roles.
  • Knowledge of SaaS or cloud-based software deployment in industrial or manufacturing settings.
  • Experience coordinating with a program management or project delivery function.

Benefits
  • Competitive Healthcare Coverage
  • Unlimited PTO
  • Commuting Expenses Covered
  • Telecommunications Stipend
  • 401k Match
  • HSA Employer Contribution

Realtime Robotics, Inc. located at 27 Wormwood St Ste 110, Boston, MA 02210 is an equal opportunity employer. All candidates must be legally authorized to work in the United States now and in the future.

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