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Customer Success Manager Remote Jobs in Rochester, MI

UVeye

Strategic Customer Success Manager

Detroit, MI · On-site +1

$110K - $130K/yr

We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships ...

Curbee

Dealer Success Manager

Detroit, MI · On-site +1

$90K - $115K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... Identify Gaps: Evaluate the customer experience, observe workflows, and pinpoint breakdowns ...

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site +1

$110K - $135K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... Background in dealership operations, dealer success, or customer success * Deep understanding of ...

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $75K/yr

The Client Success Partner manages a large portfolio of Core Accounts (Segment A) and drives client ... Previous Experience * 2+ years of professional experience in customer success or related roles.

Regal Rexnord

Channel Sales Manager (Remote)

Detroit, MI · Remote

$110K - $135K/yr

Partner with Customer Service, Engineering, Production, and Marketing to support channel needs and ... Proven success in building and scaling partner networks, achieving growth that exceeds market ...

Benzinga

Account Manager (Remote)

Detroit, MI · Remote

... Success in This Role Looks Like Campaigns launch on time and are managed effectively Clients feel informed, supported, and confident in execution Risks and delivery issues are identified and ...

Aledade

Strategic Marketing Manager, Remote

Novi, MI · On-site +1

$88.70K - $108.80K/yr

... success metrics. Collaborate with the Strategic Director and VP of Strategic Sales to refine and ... Proficiency in marketing automation, ABM platforms, CRM platforms like Salesforce, and other ...

SpotOn

Associate Client Success Partner

Royal Oak, MI · Remote

$45K - $60K/yr

Position Objective The Associate Client Success Partner manages a large portfolio of Core Accounts ... to manage high-volume client accounts effectively. * Strong communication and customer service ...

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Customer Success Manager Remote information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager remote jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success manager remote in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
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Customer Success Manager Remote jobs near you

Customer Success Manager, Proactive Services

Atlas Copco

Auburn Hills, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Atlas Copco rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

87th of 415 rated machine equipment manufacturers

Job description

Your role
At Atlas Copco, we value both your contributions and who you are. As a global technology leader with over 150 years of innovation, we are committed to driving positive impact across industries and communities. Join a team where dedication, creativity, and growth are at the center of everything we do.
The Customer Success Manager, Proactive Services plays a key role in supporting customers' innovation and transformation journeys by ensuring they realize maximum value from our Hardware Maintenance portfolio (ToolCover). This role leverages industry expertise and analytical insight to proactively manage customer relationships, drive adoption, and deliver measurable outcomes.
As a strategic partner, you will help foster long-term relationships, identify growth opportunities, and elevate the overall customer experience. You will also have the autonomy to shape how key priorities are achieved, including accelerating adoption of maintenance agreements, demonstrating the value and ROI of ToolCover solutions, strengthening collaboration across internal teams, and expanding the role of Hardware Maintenance as a key revenue stream.
Key responsibilities include:
  • Driving customer outcomes by ensuring customers maximize value and achieve their goals.
  • Building strong, trust-based relationships that promote loyalty and advocacy.
  • Proactively identifying risks and providing solutions before issues escalate.
  • Leading onboarding and implementation of ToolCover solutions, serving as the primary contact during launch.
  • Conducting regular check-ins and business reviews to optimize performance and value.
  • Reducing customer churn by improving satisfaction and demonstrating ongoing value.
  • Identifying upsell and cross-sell opportunities to support growth.
  • Analyzing equipment usage data to uncover trends, measure success, and inform decisions.
  • Supporting internal teams (MVI, GIN) through training, materials, and customer engagement to drive Proactive Services adoption.
  • Championing value-based selling by clearly articulating solutions, benefits, and ROI.
  • Providing feedback to enhance the solutions portfolio.
  • Building collaborative relationships across SCE BL and ACTA teams to drive shared success.
  • Establishing and sharing KPIs to demonstrate the impact of Proactive Services.

Reporting to the Vice President of Strategic Initiatives, this role is critical in strengthening Atlas Copco's Proactive Services position and deepening customer engagement.
To succeed, you will need
  • Education: Bachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related field.
  • Sales experience: Relevant sales experience (e.g. territory growth, account management or business development) with consistent KPI's preferred.
  • Technical aptitude: Strong technical understanding required to engage with customers effectively.
  • Travel-ready: Willingness to travel up to 50% within the assigned region, including both domestic and international trips to support sales meetings, client engagement, and business forecasting activities; overnight travel may also be required based on business needs.
  • Presentation skills: Strong communication skills with experience in product demonstrations a plus.
  • Proven track record: Experience selling software solutions to a wide variety of customers.
  • Computer skills: Maintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint).
In return, we offer
  • At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
    • Professional Development: Opportunities for growth, training, and career advancement.
    • Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
    • Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
    • Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
    • Family Support: Paid Maternity & Parental Leave.
    • Wellness Perks: Gym, Education, and Health Reimbursements.
    • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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