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Customer Success Manager Jobs in Rochester, MI (NOW HIRING)

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships ... Primary ownership and accountability for customer satisfaction within assigned accounts. * Build ...

TechCollect

Client Success Lead

Rochester, MI · On-site

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, MI

Customer Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Customer Success Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager jobs?

Cities near Rochester, MI with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Customer Success Manager

A2MAC1

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Presales & Solution Consulting

  • Support the sales process with manufacturing and solution expertise
  • Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
  • Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
  • Deliver product demonstrations and presentations to both technical and business stakeholders
  • Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
  • Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
  • Capture customer and market feedback and identify gaps, opportunities, and future improvements

Customer Success & Implementation

  • Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
  • Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
  • Identify customer business needs and use cases, and design and implement suitable solutions within Tset
  • Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation
  • Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
  • Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
  • Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently
  • Analyze customer usage data to identify improvement opportunities and enhance the customer experience

Project Management & Cross-Functional Collaboration

  • Define project scope, objectives, timelines, and resource requirements
  • Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities
  • Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers
  • Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases

Requirements

Technical & Professional Qualifications

  • Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field
    • Equivalent combinations of specialized training and progressive responsible professional experience may be accepted in lieu of a formal degree
    • Preferred: Master's degree in Business Administration, Engineering Management, Data Analytics, or Marketing
  • Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
  • Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
  • Experience in at least one of the following preferred- SaaS, Enterprise Software, Automotive or Manufacturing, Product Costing, Product Sustainability
  • Experience in project management and ideally in customer success, customer service, or customer-facing operations
  • Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office
  • Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction

Skills and Abilities

  • Excellent communication and comprehension skills
  • German proficiency nice to have
  • Ability to explain complex technical topics clearly and understand customer needs effectively
  • Strong analytical and structured problem-solving skills with a hands-on mindset
  • High level of ownership and ability to work independently
  • Strong attention to detail and proactive attitude in identifying and escalating critical issues
  • Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
  • Willingness to travel occasionally within Europe and internationally/intercontinentally (approximately 10 trips per year)

Benefits

  • PTO
  • PAID COMPANY HOLIDAYS
  • 401(K) + EMPLOYER MATCH
  • MEDICAL, DENTAL, VISION INSURANCE
  • LIFE INSURANCE
  • DISABILITY INSURANCE
  • TUITION REIMBURSEMENT
  • FSA

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