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Customer Success Manager Jobs in Rochester, MI (NOW HIRING)

UVeye

Strategic Customer Success Manager

Detroit, MI · On-site +1

$110K - $130K/yr

We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships ...

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Customer Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rochester, MI? The most popular types of Customer Success jobs in Rochester, MI are:
What job categories do people searching Customer Success Manager jobs in Rochester, MI look for? The top searched job categories for Customer Success Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Success Manager jobs? Cities near Rochester, MI with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MI as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Area Customer Success Manager

BradyPLUS

Highland Park, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

BradyPLUS rating

6.9

Company rating: 6.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

204th of 333 rated retail wholesalers

Job description

General information
Name
Area Customer Success Manager
Ref #
2998
City
Highland Park
State
Michigan
Country
United States
Function
Customer Service
Description & Requirements
Job Description
An Area Customer Success Manager is responsible for overseeing Customer Success activities across a designated geographical area. Your primary focus will be to ensure high levels of customer satisfaction, retention, and growth. You will ensure Customer Success goals and standards are met or exceeded.
Responsibilities Include:
Customer Success Management: Supervise and lead Customer Success Teams across multiple locations within a designated area.
Training & Development: Train and develop associates to ensure high levels of performance and engagement.
  • Execute training and development opportunities as instructed by the Regional CSM
  • Monthly meetings with each team member to make sure that they are meeting goals and expectations
  • Facilitate regularly scheduled team meetings
  • Schedule product training with vendors or internal resources

Performance Management: Monitor goals and KPIs to ensure targets are exceeded. Conduct regular performance evaluations and provide feedback and coaching to team members to drive improvement and measure success.
  • Work with Regional CSM to align team goals with company objectives
  • Monitor Telecom metrics
  • Monitor Response times
  • Identify opportunities and monitor proactive engagement activities

Issue Resolution: Address and resolve customer and employee issues within the team.
  • Handle escalated customer issues and complaints the team cannot resolve
  • Work with your HR partner to handle any relevant HR issues within the team that do not require escalation to the Regional CSM.

Customer Advocacy: Act as the voice of the customer within the company. Create a customer-focused environment that puts priority on an excellent customer experience.
  • Help drive New Customer Onboarding activities
  • Proactively engage with core Customers
  • Assist with identifying At-Risk Customers

Collaboration: Work closely with the Regional Customer Success Manager and other key stakeholders such as Sales, E-commerce, Procurement, and Finance to ensure a seamless customer experience.
  • Develop a regular cadence of communication with the Regional CS Manager, local Sales Leaders and Operations Leaders
  • Facilitate Weekly or Bi-Weekly team meetings with your Customer Success Team Members
  • Attend Sales Trainings and Meetings to stay up to date on the latest Sales initiatives

  • Additional duties or special projects as assigned.

The Ideal Candidate Will Have:
  • At least 2 years of management experience in Customer Service, Sales Support, or Inside Sales. Preferably within a multi-location or regional environment.
  • Excellent verbal and written communication skills.
  • Strong ability to lead and motivate a team.
  • Proficiency with CRM software and customer success tools.
  • Excellent time management and organizational skills.
  • A collaborative and proactive nature with strong problem-solving skills.
  • Flexible and adaptable to changing priorities in a fast-paced environment.
  • Customer-centric with a focus on delivering exceptional service.
  • Ability to travel in assigned area.
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.

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