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Customer Success Manager Jobs in Rochester, MI (NOW HIRING)

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

Deloitte

Deployment Success Manager

Detroit, MI · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, MI

Customer Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Customer Success Manager jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager jobs?

Cities near Rochester, MI with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Client Success Partner

SpotOn: Sales

Royal Oak, MI • On-site

$55K - $79K/yr

Full-time

Re-posted 19 days ago

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

232nd of 244 rated software companies

Job description

About SpotOn
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.
Responsibilities
Client Retention
  • Own a portfolio of strategic accounts, monitoring engagement and health at scale.
  • Execute adoption campaigns and proactive touchpoints to reduce churn.
  • Identify at-risk accounts and implement mitigation strategies using standardized processes.
Revenue Expansion
  • Identify upsell and cross-sell opportunities using scalable programs.
  • Collaborate with Rates and Product teams to support expansion efforts.
Client-Focused Collaboration
  • Partner with internal teams to ensure consistent account management practices.
  • Serve as a point of escalation for junior CSPs on client issues.
Portfolio Management & Reporting
  • Track and analyze engagement, adoption, and retention metrics.
  • Optimize use of automation and reporting tools to manage high-volume portfolios.
Skills & Knowledge
  • Proven ability to manage large portfolios efficiently.
  • Strong consultative and communication skills in low-touch environments.
  • Experience with adoption campaigns, automation, and standardized processes.
  • Skilled at leveraging data to identify retention and growth opportunities.
  • Cross-functional collaboration experience.

Previous Experience
  • 2 - 5 years of professional experience in customer success or related roles.
  • Experience in fintech or SaaS environments preferred.
Education / Professional Training
  • Bachelor's degree in Business Administration, Communications, Marketing or a related field required.
  • An equivalent combination of education and experience may be considered.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.

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