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Customer Success Manager Jobs in Rochester, MI (NOW HIRING)

IICRC

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

Customer Success Advisor At One Way Property Restoration, we pride ourselves on delivering ... Utilize CRM systems to document and manage customer interactions and escalate issues when necessary ...

Curbee

Dealer Success Manager

Detroit, MI

$90K - $115K/yr

Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance * Manage Performance: Perform MBRs and QBRs, track key metrics like appointments, utilization, and ...

Curbee

Dealer Success Manager

Detroit, MI · On-site +1

$90K - $115K/yr

Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance * Manage Performance: Perform MBRs and QBRs, track key metrics like appointments, utilization, and ...

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site +1

$110K - $135K/yr

Senior Dealer Success Manager Detroit, MI (60-70% regional travel) $110,000 - 135,000 Salary ... Background in dealership operations, dealer success, or customer success * Deep understanding of ...

Curbee

Senior Dealer Success Manager

Detroit, MI

$110K - $135K/yr

Senior Dealer Success Manager Detroit, MI (60-70% regional travel) $110,000 - 135,000 Salary ... Background in dealership operations, dealer success, or customer success * Deep understanding of ...

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $75K/yr

The Client Success Partner manages a large portfolio of Core Accounts (Segment A) and drives client ... Previous Experience * 2+ years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI

The Client Success Partner manages a large portfolio of Core Accounts (Segment A) and drives client ... Previous Experience * 2+ years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $75K/yr

The Client Success Partner manages a large portfolio of Core Accounts (Segment A) and drives client ... Previous Experience * 2+ years of professional experience in customer success or related roles.

Fooda

Client Success Partner

Detroit, MI · On-site

Position Overview: As an Client Success Partner, you will oversee Fooda's restaurant network ... On-board, train, and launch new restaurants. * Assist in managing daily operations, addressing on ...

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Customer Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rochester, MI? The most popular types of Customer Success jobs in Rochester, MI are:
What job categories do people searching Customer Success Manager jobs in Rochester, MI look for? The top searched job categories for Customer Success Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Success Manager jobs? Cities near Rochester, MI with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, MI as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.
Client Success Manager

Client Success Manager

Entrega Systems Group Inc

Troy, MI • On-site

Full-time

Posted 22 days ago

Job description

Job Type
Full-time
Description
Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.
Job Position Summary:
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice training and overall automotive and consumer behavior insights. They are expected to manage the role expectations while meeting all required project and Dealer interaction milestones efficiently and independently.
Responsibilities and Duties:
  • Sales Consultation - This role advises and consults Dealers regarding OEM's proprietary digital retailing software applications as well as general sales process and current consumer behaviors. This role is expected to know how to customize and leverage digital retailing applications with current consumer behaviors to enhance the Dealer's sales process. The Client Success Manager will drive Dealer engagement and utilization with OEM's proprietary software through best practice training and platform benefits.
  • Industry Expertise - They are always students, continuously learning about current automotive retail industry trends. The Client Success Manager makes it their mission to understand current automotive consumer behavior, and how that behavior impacts Dealers with their sales process. The Client Success Manager is also expected to share what information they are learning and consuming regarding the automotive retail industry with the Manager of Digital Retail Field Advisors and other Entrega/Automotive Retail Solutions Leadership in an effort to assist with constant process improvement.
  • Relationship Management - To achieve strong relationships with Dealers, the Client Success Manager must approach the relationship with a sense of urgency, empathy, and value. The Client Success Manager will be on-site at their Dealer's location or at times conducting meetings virtually.
  • Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Requirements
  • Ability to work independently as well as in a team environment.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Passion for learning and personal growth.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity, and professionalism.

Education and Experience:
  • Bachelor's degree preferred.
  • 5+ years automotive experience required in either a sales, account management or people management capacity.
  • 3+ years Dealership experience preferred within variable operations.
  • Expert understanding of the Dealership business model.
  • Expert understanding of digital marketing and online consumer behavior within the automotive industry.

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